Section 8 - Measure: Create A Process Map

Question 1

What is the primary goal of the Measure phase?

Answer 1

To explore the extent of the problem

Question 2

What is the focus of Step 04: Identify What to Measure?

Answer 2

Understanding what the detailed process currently looks like

Question 3

What does Step 05: Plan and Collect Data emphasize?

Answer 3

Creating a data collection strategy and using sampling methods

Question 4

What is the purpose of Step 06: Determine Baseline Performance?

Answer 4

Identifying the current performance level of the process

Question 5

What are the key definitions introduced in Step 6: Determine the baseline performance?

Answer 5

• Defects
• Defectives
• Unit
• Opportunity for Errors

Question 6

What is a process map?

Answer 6

A powerful mapping tool that visually displays step-by-step process activities and flow of information.

Question 7

Why should you use process maps?

Answer 7

• To illustrate how process activities are sequenced
• To describe how activities are performed and by whom
• To identify and investigate potential problems
• To measure the existing process

Question 8

What is the first step in creating a process map?

Answer 8

Assemble the right team for effective process mapping.

Question 9

What should you do when starting the process map and why?

Answer 9

Define the beginning and end of the process to provide clarity and direction for the mapping process.

Question 10

True or False: You should map the process as you think it ought to happen.

Answer 10

False

The process should be mapped as it actually happens to reflect reality.

Question 11

What are the ‘Do’s’ when process mapping?

Answer 11

• Map the process as it actually happens
• Think about the process across the entire organization
• Talk to the other people who are involved in the process and ask questions
• Define the beginning and end of the process before you start
• Do the process map at a high level

Question 12

What are the ‘Don’t’s’ when process mapping?

Answer 12

• DON’T map the process as you think it happens or as you think it ought to happen
• DON’T restrict your process map to the activities in your own department
• DON’T work or struggle on your own
• DON’T attempt to process map before you identify a beginning and an end
• DON’T get bogged down with too much detail

Question 13

Fill in the blank: A process map helps identify _______ and bottlenecks in the process.

Answer 13

[roles, responsibilities, dependencies]

Question 14

Why is the measure phase important?

Answer 14

The Measure phase is crucial for understanding the current state of a process before making improvements.

Question 15

What tools are used in Step 4: Identify what to measure?

Answer 15

• Process maps
• 8 wastes

Question 16

What are process maps used for?

Answer 16

It is used to understand roles, responsibilities, dependencies, and bottlenecks.