Section 5 - Needs & Requirements Flashcards
What is the definition of ‘Need’?
‘Need’ is a desire or an expectation of a customer from a given product or service.
How do customers typically express their needs?
Customers often state vague needs that are generally their ‘wants’ from a product or service.
Provide an example of a customer need regarding an air-conditioner.
A customer may say they need an AC which gives them good cooling.
What is the definition of ‘Requirement’?
‘Requirement’ is an attribute of a product or service which fulfills the needs of the customer.
What differentiates a need from a requirement?
Needs are vague desires, while requirements are specific ‘musts’ defined by the customer.
Using the air-conditioner example, what would be a requirement?
An air-conditioner that has a cooling range of 14 to 26 degrees Celsius and noise levels as low as 2 decibels.
What is the first key point when translating voices to requirements?
It’s important to ask questions and clarify the customer’s comments.
What should you do to achieve a better understanding when translating voices to requirements?
Probe for deeper understanding and better clarity.
How should you translate customer voices?
Translate to terms that make sense to you and your process.
What is the purpose of reviewing your findings with customers?
To refine and prioritize requirements.
What are the three columns in the template used to convert voices to requirements?
- Exact comment of the customer
- Critical customer criteria
- Critical to quality requirement
