Section 14E--Spoken Communication Flashcards
What can help ensure the message being communicated is delivered and received as intended?
Being aware of various verbal communication platforms
What does a prepared delivery speech require?
A thorough outline with careful planning and practicing, but the specific words and phrases used at time of delivery are spontaneous and sound very natural.
Accuracy and clarity characterize all good speaking, but what distinguishes the briefing from other types of speaking?
Brevity
Which method of instruction is most often used in the Air Force?
Teaching lecture
What are three basic purposes of a formal speech?
1) To inform
2) To persuade
3) To entertain
What is an informative speech?
A narrative concerning a specific topic, but it does not involve a sustained effort to teach (orientation talks and presentations at CC calls)
How much of the meaning of any message to communication experts believe may be communicated nonverbally?
More than half
What level or volume is if often more effective for a speaker to achieve emphasis?
Softer level or lower volume
Note: If the audience must strain to hear you they will tune you out eventually, but the front row will not want to be yelled at either
Using variety in speech pitch helps avoid monotone delivery and capture the listener’s attention. What does a downward (high to low) inflection in a sentence emphasize?
Air of certainty
Using variety in speech pitch helps to avoid monotone delivery and capture the listener’s attention. What does an upward (low to high) inflection emphasize?
Air of uncertainty
What reflects mastery of the spoken English language?
Articulation and pronunciation
What is articulation?
The art of expressin words distinctly
What is the difference between articulation and pronunciation?
Articulation is the art of expressing words distinctly, pronunciation is the ability to say words correctly
What is a key rule in verbal communication?
Keep it short and sweet, know what you want to say and say it with your purpose and the audience in mind
Eye contact is one of the most important factors in nonverbal communication. What are three reasons that eye contact is important?
1) lets listeners know the speaker is interested in them
2) Allows the speaker to receive nonverbal feedback from the audience
3) Enhances the credibility of the speaker
What can be a big confidence booster while developing public speaking skills?
Having a wingman as a supporter and a “fan” in the audience
T or F, smile when speaking in public, your audience wants you to succeed. Chances are your audience won’t notice how nervous you are if you don’t mention it it
True
What term is used when a speaker paces across a stage from one side to the other without stopping?
Caged tiger
What term refers to those speakers who overcompensate for a fear of speaking by trying to look extremely comfortable?
Too cool
T or F, Hearing involves thinking about and making sense of the message
False
LISTENING involves thinking about and making sense of the message
What involves engaging verbally and nonverbally in the listening process to appropriately respond, comprehend, evaluate, and remember a message?
Effective, active listening
What are three types of listening?
1) Informative listening
2) Critical listening
3) Empathic listening
Which type of listening occurs when the listener’s primary concern is to understand information exactly as transmitted?
Informative listening
Which type of listening is appropriate when seeking input to a decision, evaluating work or a subordinates capabilities, or conducting research?
Critical listening
