Section 14E--Spoken Communication

Question 1

What can help ensure the message being communicated is delivered and received as intended?

Answer 1

Being aware of various verbal communication platforms

Question 2

What does a prepared delivery speech require?

Answer 2

A thorough outline with careful planning and practicing, but the specific words and phrases used at time of delivery are spontaneous and sound very natural.

Question 3

Accuracy and clarity characterize all good speaking, but what distinguishes the briefing from other types of speaking?

Answer 3

Brevity

Question 4

Which method of instruction is most often used in the Air Force?

Answer 4

Teaching lecture

Question 5

What are three basic purposes of a formal speech?

Answer 5

1) To inform
2) To persuade
3) To entertain

Question 6

What is an informative speech?

Answer 6

A narrative concerning a specific topic, but it does not involve a sustained effort to teach (orientation talks and presentations at CC calls)

Question 7

How much of the meaning of any message to communication experts believe may be communicated nonverbally?

Answer 7

More than half

Question 8

What level or volume is if often more effective for a speaker to achieve emphasis?

Answer 8

Softer level or lower volume

Note: If the audience must strain to hear you they will tune you out eventually, but the front row will not want to be yelled at either

Question 9

Using variety in speech pitch helps avoid monotone delivery and capture the listener’s attention. What does a downward (high to low) inflection in a sentence emphasize?

Answer 9

Air of certainty

Question 10

Using variety in speech pitch helps to avoid monotone delivery and capture the listener’s attention. What does an upward (low to high) inflection emphasize?

Answer 10

Air of uncertainty

Question 11

What reflects mastery of the spoken English language?

Answer 11

Articulation and pronunciation

Question 12

What is articulation?

Answer 12

The art of expressin words distinctly

Question 13

What is the difference between articulation and pronunciation?

Answer 13

Articulation is the art of expressing words distinctly, pronunciation is the ability to say words correctly

Question 14

What is a key rule in verbal communication?

Answer 14

Keep it short and sweet, know what you want to say and say it with your purpose and the audience in mind

Question 15

Eye contact is one of the most important factors in nonverbal communication. What are three reasons that eye contact is important?

Answer 15

1) lets listeners know the speaker is interested in them
2) Allows the speaker to receive nonverbal feedback from the audience
3) Enhances the credibility of the speaker

Question 16

What can be a big confidence booster while developing public speaking skills?

Answer 16

Having a wingman as a supporter and a “fan” in the audience

Question 17

T or F, smile when speaking in public, your audience wants you to succeed. Chances are your audience won’t notice how nervous you are if you don’t mention it it

Answer 17

True

Question 18

What term is used when a speaker paces across a stage from one side to the other without stopping?

Answer 18

Caged tiger

Question 19

What term refers to those speakers who overcompensate for a fear of speaking by trying to look extremely comfortable?

Answer 19

Too cool

Question 20

T or F, Hearing involves thinking about and making sense of the message

Answer 20

False

LISTENING involves thinking about and making sense of the message

Question 21

What involves engaging verbally and nonverbally in the listening process to appropriately respond, comprehend, evaluate, and remember a message?

Answer 21

Effective, active listening

Question 22

What are three types of listening?

Answer 22

1) Informative listening
2) Critical listening
3) Empathic listening

Question 23

Which type of listening occurs when the listener’s primary concern is to understand information exactly as transmitted?

Answer 23

Informative listening

Question 24

Which type of listening is appropriate when seeking input to a decision, evaluating work or a subordinates capabilities, or conducting research?

Answer 24

Critical listening

Question 25

Which type of listening is used as somewhat of a prerequisiteo informational or critical listening?

Answer 25

Empathic listening