Scientific School of Management

Question 1

Scientific/Quantitative form of Management

Answer 1

A statistical and scientific approach developed in WW2. Encourages managers to use statistics and numerical knowledge to make management decisions. Computer models are also used extensively to predict outcomes.

Question 2

Management Information System

Answer 2

Programs designed to give management necessary information about their process or system.

Question 3

Systems Management Theory

Answer 3

Attempts to model the entire cycle of an organization’s process.

Question 4

Four Elements of an Organization System

Answer 4

1. Inputs - raw materials, human resources, machinery, and capital that goes into the process
2. Transformation process - technological and management process that change input into output
3. Output - product or service that is produced by the process
4. Feedback - the reactions, primarily from the customer or client, in regard to the process, input, and output

Question 5

System management theory forces managers to take into account the entire environment surrounding the processes which they monitor.

Answer 5

need to know

Question 6

Important terms used in system management theory analasis

Answer 6

1. Closed System - Has no interaction with its outside environment, and thus receives no feedback from it.
2. Open system - interacts continually with, and receives feedback from, the external environment.
3. Subsystem - system within a larger system
4. Entropy - tendency of a system or process to degrade toward inefficiency with time when left to its own devices.
5. Synergy - ability of the system to total more than the sum of its parts

Question 7

In a closed system, without feedback, does not progress.

Answer 7

need to know