Planning

Question 1

Types of Goals that are developed in a top-down hierarchy called means-end chain

Answer 1

Strategic Goals
Tactical Goals
Operational Goals

Question 2

Strategic Goals

Answer 2

Developed by top-level managers and are broad, long-term goals designed to meet the overall objectives defined by the mission statement.

Question 3

Tactical Goals

Answer 3

Developed by mid-level managers. Generally short-term and include department and task specific goals.

Question 4

Operational Goals

Answer 4

Developed by lower-level managers. Address the specific work needed to accomplish the tactical goal. Very specific and highly measurable.

Question 5

Types of Plans that are developed from the top-down (means-end chain).

Answer 5

Strategic Plans
Tactical Plans
Operational Plans
Contingency Plans

Question 6

Strategic Plans

Answer 6

Allocate time and resources to meet the major objectives of the organization as determined by the strategic goals.

Question 7

Tactical Plans

Answer 7

Mid level managers then take their part of the strategic plan and create tactical plans in order to meet their assigned goals.

Question 8

Operational Plans

Answer 8

Given to the lower level supervisors for execution by the workers.

Question 9

Contingency Plans

Answer 9

These are there to adapt to any changes that might complicate things.