Functional Aspects of Management Flashcards
top-level management
Top management is made up of senior-level executives of an organization, or those positions that hold the most responsibility. Jobs titles such as Chief Operating Officer (COO), Chief Executive Officer (CEO), Chief Financial Officer (CFO), President, or Vice President are commonly used by top managers in organizations. These top managers are responsible for setting the overall direction of a company and making sure that major organizational objectives are achieved.
COO, CEO, CFO
Top-Level Management
middle-level management
This level of managers report to top management and serve as the head of major departments and their specialized units.
Low-level managers
work most closely with the greater workforce to ensure that individual employees are meeting their performance goals in a way that aligns with the organizational goals.
Katz’s Manager’s Technical skills
Ability to operate special equipment, use particular technology, or bring a special expertise to the performance of departmental processes.
Skills most important for Low-level managers?
Technical Skills
Katz’s Manager’s Human Skills
Ability to work well with others.
Katz’s Manager’s Conceptual skills
Ability to formulate ideas.
Appreciates the difference between “book smarts” and “street smarts”. Recognizes that all managers can improve constantly through formal education, training, and experience.
Henry Mintzberg
Described ten specific managerial roles most commonly seen within organizations
Henry Mintzberg 10 Specific Managerial Roles
- Figurehead
- Leader
- Liaison
- Monitor
- Disseminator
- Spokesperson
- Entrepreneur
- Disturbance Handler
- Resource Allocator
- Negotiator
Interpersonal Category
Figurehead – There for show, performs ceremonial duties
Leader – Provides direction and motivation to subordinates
Liaison – Is the bridge between the organization and outside world
Henry Mintzberg 3 Categories
Interpersonal
Informational
Decisional
Informational Category
Monitor – Looks for information and reports it to stakeholders
Disseminator – Forwards information to organization members
Spokesperson – Communicates with outside world through speeches, memos
Decisional Category
Entrepreneur – Idea creator, often responsible for improvement projects internally
Disturbance Handler – Resolves conflicts between team members, disciplines as needed
Resource Allocator – Prepares budgets, determines priority
Negotiator – Negotiates union deals, contracts, etc
Five Functions of Management
Planning Leading Organizing Controlling Staffing
Chain of Management :
Supervisor > Middle Manager > Executive
need to know
Which Mintzberg category contains these roles?
Monitor
Disseminator
Spokesperson
Informational
Which Mintzberg category contains these roles?
Figurehead
Leader
Liaison
Interpersonal
Which Mintzberg category contains these roles?
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
Decisional
Katz’s Manager Skills
Conceptual
Technical
Human
Who wrote Harvard Business Review’s “Skills of an Effective Administrator”?
Robert L Katz
Function of Management: Planning
Most fundamental function. Mapping out exactly how to use one’s resources to achieve a particular goal.
Function of Management: Organizing
Organizing resources to enact a plan.
Function of Management: Staffing
Process of recruiting and hiring new members as well as training both new and existing staff.
Function of Management: Controlling
Manager controls the process by continually monitoring progress to ensure that the steps in the plan are being met.
Function of Management: Leading
Process of guiding, motivating, encouraging, and communicating with employees
What are the two parts of the planning process
- Goals - define the purpose
2. Plans - steps taken
Goals and Plans come in what three flavors
- Strategic - Long Term
- Tactical - Mid Term
- Operational - Short Term
- Strategic - Long Term
- Tactical - Mid Term
- Operational - Short Term
need to remember
Mission Statement
Written document that clearly states why the organization exists and what it stands for.
