Scientific Management Flashcards
1
Q
What were the main objectives in scientific management?
A
- Study behavior and performance
- Standardized work tasks and right person for the right task
- Increase specialization and the division of labor (seperate thinking and manufacturing)
2
Q
4 Principles to implement scientific management & increase efficiency
A
- Study workers’ performance, collect info and find the best way to do the work (improve efficiency of work tasks)
- Standardize the best way and write rules
- Find the right person for the task, train them to perform it according established rules and procedures
- Set a performance level and provide rewards if workers perform better than the set level (develop a reward system)
3
Q
Implementation problems
A
- No sharing of performance gains: risk for someone else takes their job (effective work → fewer jobs), have their bonuses, more work but same pay
- Managers do not care about workers well being
- No sharing of work task knowledge to protect job and pay
- Informal developed work rules that discourage high performance (want to do as little as possible)
4
Q
Organizational responses and results
A
- Increased mechanization of the work process
- Combo of 2 management practices:
1) Achieve the right mix of worker task specialization
2) Link people and task by the speed of the production line - Introduction to ethical issues in workplaces
- Reward system: rewards equally shared by employees and owners
5
Q
5 Rules
A
Science: base on fact not rule of thumbs
Harmony: not discord (e.g. play by management rules)
Cooperation: not individualism
Maximum output, in place of restricted output
The development of each man to his greatest physical capability
