Change Management & Improvement Processes

Question 1

Which are the parts of the new paradigm for industrial practices? 6 parts

Answer 1

1. Customer focus
2. Visible leadership
3. Total approach
4. Continuous learning
5. Process orientation
6. Standardization for creativity

Question 2

Which are the seven steps of the PDCA cycle?

Answer 2

1. Select a theme
2. Collect & analyze data
3. Identify root cause
4. Do
5. Evaluate effects (Check)
6. Reflect
7. Standardize solution

Question 3

Give examples of Improvement tools

Answer 3

For structuring and analyzing numerical information.

• Pareto diagram
• Histogram
• Ishikawa diagram
• Realtions diagam

Question 4

Give examples of Management tools

Answer 4

For structuring and analyzing verbal and qualitative data.

• Affinity diagram
• Fishbone diagram
• Interrelationship diagram

Question 5

Describe Beckhard & Harris method:

Answer 5

Current state (A) -> Transition state -> Future state (B)
Linear

Question 6

How do Nadler & Tushman describe the problem of power?

Answer 6

Need to shape the political dynamics associated with change

• Get support of key power groups.
• Demonstrate leadership.
• Use symbols
• Build in stability, communicate what will not change

Question 7

How do Nadler & Tushman describe the problem of anxiety?

Answer 7

Need to motive constructive behavior in response to change

-Surface/create dissatisfaction with the current state.
(inform on impacts, goals, how they will be affected)

• Obtain the appropriate levels of participation in planning and implementing change
• Reward desired behaviour in transition to future state
• Provide time and opportunity to disengage from current state

Question 8

How do Nadler & Tushman describe the problem of organizational control?

Answer 8

Needs to systematically manage the transition stage

• Develop and communicate a clear image of the future state
• Use multiple and consistent leverage points
• Use transition devices
• Obtain feedback about the transition state; evaluate success

Question 9

Anxiety can be seen in two perspectives, which are they?

Answer 9

Learning anxiety: afraid for the new
Survival anxiety: must change to survive
—
­Basically: learning only happens when survival anxiety > learning anxiety

Question 10

Which are the steps in the AIM method?

Answer 10

0. Prepare team and space
1. Formulate question
2. Warm up
3. Collect data
4. Clarify the meaning
5. Grouping
6. Higher level grouping
7. Find connections
8. Final layout
9. Evaluate
10. Concluding