Schermerhorn Chapter 1- Intro To Management Flashcards
What do companies with a future offer?
- Commitment to people
- Inspirational leadership
- Respect and rewards for contributors/employees
What is intellectual capital
Intellectual capital is the collective brainpower or shared knowledge of a workforce that can be used to create value
What is diversity. Comment on it
Workforce diversity reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and ablebodiedness.
A diverse and multicultural workforce both challenges and offers opportunities to employers.
Many call diversity a “business imperative” and view it as an asset
Name 3 modes of diversity bias
- Prejudice
- Discrimination
- Glass ceiling effect
What is globalization?
Globalization is the worldwide interdependence of resource flows, product markets, and business competition that characterize the new economy
Name 3 types or forms of technology that have influenced world business
Internet of things- Network of connected machines enabling automatic responses/adjustment/measurements/feedback
Telecommuting, video conference calling etc. changing communication landscape
Information Technology- Advent of the Big Data Age enables new opportunities and strategy
Name 3 modern ethical responsibilities of companies
Integrity at all levels
Sustainable development (environmental consideration)
Consumer protection and respect for human rights of employees (Sweat shops? In MY third world country? Its more likely than you may think. Ask your doctor.)
Name 3 different types of employment
Full time, part time, contract
What is an organization
A collection of people working together to achieve a common purpose.
Organizations provide useful goods and/or services that return value to society and satisfy customer needs
What are 5 resources an organization may take as an INPUT in the process of producing OUTPUT?
INPUT- 5M’s
- Manpower //People
- Machines // Technology
- Materials //
- Money //
- Methods // Information
OUTPUT-
Finished goods and services
What is the definition of productivity?
Prod.=Output/input
Compare performance effectiveness vs performance efficiency
P effectiveness: An OUTPUT measure of task/goal accomplishment
P efficiency: An INPUT measure of resource costs associated with goal accomplishment
What are 3 changes to workplace environment that provides context for studying management?
Prioritization of sustainability
Valuing human capital
Preeminence of technology
Name 3 different ‘environments’ an organization functions within
Legal-Political environment Economic environment Natural Environment Socio-Cultural environment Technological environment
Names 5 potential stakeholders in an organizations business
- Union leaders
- Competitors
- Employees
- Suppliers
- Political parties
- Shareholders
- govt. institutions
Name 3 ways of achieving a competetive advantage
- Cost efficiency
- Higher quality
- Better delivery
- Greater flexibility
What are two degrees of uncertainty in an organizational environment
- Rate of Change in the environment
- Degree of Complexity of environment
Comment on what a good manager do
directly support and help activate the work efforts and performance accomplishments of others.
The people who managers help are the ones whose tasks represent the real work of the organization
Name 3 levels of management
Top managers. Responsible for company performance as whole
Middle Managers- In charge of relatively large departments/divisions
Team leaders or supervisors- In charge of small groups
Name 3 TYPES of managers
Line managers are responsible for work activities that directly affect organization’s outputs.
Staff managers use technical expertise to advise and support the efforts of line workers.
Functional managers are responsible for a single area of activity.
General managers are responsible for more complex units that include many functional areas.
Administrators work in public and nonprofit organizations.
What is QWL? What are its indicators?
-Quality of Work Life
Good quality indicated by:
Fair pay Safe working conditions Opportunities to learn/use new skills Room to grow and progress Protection of individual rights Pride in work and organization
name 3 marks of a good manager
- Well informed of teams needs
- Works alongside those they supervise
- Provide advice and develop support for team
- Help people perform
What are the 4 Functions of Management?
Acronym: CLOP
Controlling: Measuring performance and taking action to ensure desired results
Leading: Inspiring people to work hard to achieve high performance
Organizing: Arranging tasks, people, and other resources to accomplish the work
Planning: Setting performance objectives and deciding how to achieve them
Name 3 categories of managerial activities and roles
Informational
Interpersonal
Decisional
Name the 3 critical skills for a manager
Conceptual Skills-Analytical thinking and such. Greater need at top level
Human skills- The ability to work well and cooperate with other people
Technical skills- The ability to apply expertise and perform a task
Describe the learning model
3 Stages:
1/Commitment to experience and self assessment
- Learning from others
-Learning from self
2/Inquiry and Reflection
-Real-life examples
-Research brief
3/Analysis and Application
-Real ethics
- Issues and situation
