S4X Flashcards
Be Warm and friendly
Create a personal connection so that the customer feels valued and well-cared for
Own it
Do everything within your power to resolve the issues, instilling confidence and trust with the customer
Show Appreciation
Recognize the customers existing or intended relationship with the company and or acknowledge the significance of the customers loyalty
Make it effortless
Make all interactions for the customer quick and easy and promoting self-service capabilities for future use.
Listen Actively and Respond Appropriately
Customize conversation, listening for cues and tailor your response to the customers experience.
Discover needs
Ask thoughtful, relevant questions, collaborating with the customer to thoroughly define the opportunity/issue, and identify the best solution
Be an Xfinity Ambassador
Promote Xfinity brand, products and services by demonstrating expertise so the customer can feel your excitement and enthusiasm
Set Clear Expectations
Keep customer accurately informed through out interaction using transparent communication ensuring the next steps are understood.
what are the 8 Core behaviors of S4x
(BBSMOLDS) Be Warm and friendly Be an Xfinity Ambassador Show Appreciation Make it effortless Own it Listen Actively and Respond Appropriately Discover needs Set Clear Expectations
Create a personal connection so that the customer feels valued and well-cared for
Be Warm and friendly
Do everything within your power to resolve the issues, instilling confidence and trust with the customer
Own It
Recognize the customers existing or intended relationship with the company and or acknowledge the significance of the customers loyalty
Show Appreciation
Make all interactions for the customer quick and easy and promoting self-service capabilities for future use.
Make it effortless.
Customize conversation, listening for cues and tailor your response to the customers experience.
Listen Actively and Respond Appropriately
Keep customer accurately informed through out interaction using transparent communication ensuring the next steps are understood.
Set Clear expectations
