Digital First - On It!

Question 1

LOC

Answer 1

Use the LOC (location) command to see the closest Xfinity service center to the address associated with your account.

Question 2

BAL

Answer 2

Use the BAL (balance) command to see current information about your Xfinity account balances.

Question 3

OUT

Answer 3

Use the OUT (outage) command to see current information about any outages that may be affecting your services.

Question 4

APPT (Some docs list it as NOAPPT)

Answer 4

Use the APPT (appointment) command to manage your appointments with Xfinity. You can reschedule or cancel an existing appointment. You cannot create a new appointment at this time.

Question 5

266278

Answer 5

On It!

Question 6

STOP

Answer 6

Use the STOP command to add your mobile number to the do-not-disturb list. This restricts the amount of messages we will send you.

Question 7

HELP

Answer 7

For help with your xfinity service, visit xfinity.com/support or reply with a text code: APPT, LOC, BAL, OUT. Text help + code for information about each command (example: help appt).

Question 8

CMD

Answer 8

To obtain text commands to text: LOC, BAL, OUT, APPT, STOP, HELP.

Question 9

211

Answer 9

Community information and referral services

Question 10

311

Answer 10

Non-emergency police and other government services

Question 11

411

Answer 11

Local directory assistance - find a number, movie listings, directions

Question 12

511

Answer 12

Traffic and transportation information (US) Weather and travel information (Canada)

Question 13

611

Answer 13

Local repair services telephone company

Question 14

711

Answer 14

Telecommunications relay services (TRS) for the hearing impaired

Question 15

811

Answer 15

One call service for protection of pipelines and utilities from excavation damage “call before you dig”

Question 16

911

Answer 16

Emergency services

Question 17

Digital Welcome Kits

Answer 17

All customers with a valid email address will automatically receive digital welcome messaging, which will contain a link to request a paper copy.

Question 18

What information is contained in a digital Welcome Guide?

Answer 18

The digital Welcome Guide contains all necessary (and FCC required) product user guides, channel lineups, rate cards and How to Reach Us information, as well as Terms and Conditions.

Question 19

How and when will customers receive their digital Welcome Guide?

Answer 19

All customers will receive a link to their Welcome Guide within 15 minutes of placing their order via their Thank You email and can access it at any time by visiting xfinity.com/welcome. Customers who do not have an email address (or whose emails bounce) will automatically receive a paper copy of the welcome guide in the mail.

Question 20

How can a replacement traditional paper Welcome Guides be ordered?

Answer 20

Customers can request it at the URL (xfinity.com/welcome) or we can use the Send Welcome Guide link located in the Useful Links section of Einstein.

Question 21

I didn’t receive an Xfinity Home Yard Sign or Xfinity Home Welcome Kit/Decals when my service was installed. How can I get one now?

Answer 21

You may pick one up, free of charge, at a Comcast Service Center or Xfinity Store. Decals are in Xfinity Home Welcome Kits. Yard Signs and Welcome Kits can be shipped to your address for a $5.95 shipping and handling fee depending on where you live.

Question 22

How do I request a Braille or large-print user guide?

Answer 22

To request a Braille or large-print user guide, please contact the Comcast Accessibility Support Center for Customers with Disabilities by emailing accessibility@comcast.com. Please allow up to 10 business days for formatting, printing and delivery of your user guide to be completed.

Question 23

What 3 kinds of issues does the Comcast Accessibility Support Center for Customers with Disabilities handle?

Answer 23

The Comcast Accessibility Support Center for Customers with Disabilities can assist with: •Turning Closed Captioning on or off•Enabling video description on your Non-X1 TV Box.•Using voice guidance, the talking guide feature on X1.•Requesting braille bills, channel lineups and Xfinity User Guides.•Requesting a large button Xfinity remote control.•Obtaining operator services and directory assistance exemptions for those with disabilities.

Question 24

Xfinity Mobile accessibility requests are handled by?

Answer 24

Accessibility Support Center for Customers with Disabilities

Question 25

Xfinity Voice customers who are unable to use a telephone directory because of a visual or physical disability may qualify for an exemption from Xfinity Voice Directory Assistance (411) and/or Operator Services (Operator Assisted) call charges.

Answer 25

Directory Assistance and Operator Services Exemption

Question 26

What is the audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue?

Answer 26

Video Description

Question 27

Where can a customer see if a program has video description?

Answer 27

When Xfinity X1 customers browse the On-Screen Guide on their TV, the information for each program will note whether video description is available, indicated by the video description logo.

Question 28

How do you activate voice guidance?

Answer 28

Press and hold the voice control button on your X1 Voice Remote and say 'accessibility' to reach the Accessibility Settings menu. You can also press the B key twice on your X1 remote control.

Question 29

How do you change the Speech Rate of Voice Guidance?

Answer 29

1. Press the B key, the square button above the number 2 on your remote, to get to the Accessibility Settings screen. 2. In Accessibility Settings, press the down arrow key until you hear 'Voice Guidance Options,' then press OK. 3. You'll hear 'Voice Guidance Speech Rate' followed by which rate is currently selected. Press OK again to bring up Speech Rate options. 4. Use the up and down arrow keys to choose from three Speech Rate options: Regular, Fast and Fastest. Press OK for the desired Speech Rate. 5. Press Exit to return to your program.

Question 30

How do you deactivate Voice Guidance?

Answer 30

1. When you're done using Voice Guidance, simply tap the B key on your remote to open the Accessibility Settings screen again. 2. Tap B again to reopen the On/Off menu. (You can also get here at any time just by holding down the voice control button and saying 'Voice Guidance.') 3. Press OK to turn Voice Guidance off.

Question 31

How do you request a Large-Button Remote?

Answer 31

Agents who receive requests for large-button remotes from customers should warm transfer the customer to the Accessibility Support Center for Customers with Disabilities using OneCTI.

Question 32

What type of software that enables those who are blind or visually impaired to interact with mainstream applications, such as web browsers, on both desktop and mobile platforms?

Answer 32

Screen readers