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TCR 2018-2019 DP > Einstein TimeLine > Flashcards

Einstein TimeLine Flashcards

1
Q

What is this Badge?

A

Promo Rolloff

Customer is within 45 days of Promo rolloff.

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2
Q

What is this Badge?

A

Moves

Customer has a upcoming Move or has moved in the last 30 days

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3
Q

What is this Badge?

A

New Device

Customer received a new device within the last 45 days

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4
Q

What is this Badge?

A

Escalation

Customer has had 6 or more calls and 2 or more truck rolls in the last 2 weeks. or has a ECR contact or erone ticket in the last 30 days.

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5
Q

What is this Badge?

A

New Package

Customer recently added a new package to their service within the last 30 days.

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6
Q

What is this Badge?

A

Truck Roll Install

Customer has an upcoming or recent Truck Roll within the last 30 days

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7
Q

The Icons are categorized along the left side, what are the categories?

A

Product

Admin

Self-Service

Agent

Tech

Network

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8
Q

Red Icons are generally for….

A

Error related

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9
Q

Green Icons are generally for….

A

Billing related Items

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10
Q

Grey Icons are generally for….

A

Online Events

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11
Q

Blue Icons are generally for….

A

Sub interactions w/Comcast

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12
Q

Purple Icons are generally for….

A

Corperate Esclations

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13
Q

Light Blue Icons are generally for….

A

XM related items

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14
Q

How do you get to Timeline?

A

Click on Account

Account HIstory

View Full Customer Timeline.

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15
Q

What is this ICON?

A

Realtime Assist

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16
Q

What is this ICON?

A

VOD rental

17
Q

What is this ICON?

A

Scheduled Maintenance

18
Q

What is this ICON?

19
Q

What is this ICON?

A

IVR Call and Hangup

20
Q

What is this ICON?

21
Q

What is this ICON?

A

CIMA Login

Comcast Identity Management Architecture

(someone logged into the web or app)

22
Q

What is this ICON?

23
Q

What is this ICON?

24
Q

What is this ICON?

A

Automated communications

25
Q

What is this ICON?

A

Email Communication

26
Q

What is this ICON?

A

Billing Statement

27
Q

What is this ICON?

A

Direct Mail

28
Q

What is this ICON?

A

Virtual Hold Callback

29
Q

What is this ICON?

A

Einstein Load

30
Q

What is this ICON?

A

Degraded Service

31
Q

What is thie ICON?

A

Truck Roll

32
Q

What is this ICON?

33
Q

What is this ICON?

A

Customer Request Ticket

34
Q

What is this ICON?

A

Relay Interaction

35
Q

The Time slider has selected time periods, what are they?

A

1 Day

1 Week

2 Weeks

1 Month

3 Months

All

36
Q

The Timespan Slider is defualted to this amount.

A

Slider default is 30 days.

37
Q

What does this ICON bring you too?

A

Internal Communications

38
Q

The bottom Left side contains this.

A

Events sorted by newest date based on your selected timespan

39
Q

The Bottom right side contains this.

TCR 2018-2019 DP (14 decks)

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