2018 XH Flashcards
1
Q
3 Parts to make up a rule
A
Device
Trigger
Action
2
Q
XCams w/o 24/7
A
Live video only Requires external sensors to trigger recording 15 second clips manually triggered 150 clips per day No camera motion sensor
3
Q
XCams w/ 24/7 recording
A
10 days of recording saved to cloud
View motion activated clips (45 seconds) on phones, tablets and computers with no limits.
Only on computers - scroll though all 10 days of video and save clips by downloading to computer
4
Q
Emergency Exit plans should include
A
Primary and alternate exits
Designated outside meeting place a safe distance away
Min. biannual practice during both day/night
*according to NFPA only 1 in 3 Americans have a plan and have practiced it
5
Q
Routine maintenance & cleaning of smoke detectors
A
With compressed air at least once per year
- must be in test mode with CMS
- should be done by qualified tech and is covered by XH warrenty
6
Q
How long does it take for EcoSaver to learn your homes heating/cooling patterns?
A
30 days
7
Q
EcoSaver Temperature range
A
Never adjusts more than +/- 7 degrees for users current temp
- Max 45 to 85 degrees
8
Q
Mercury Thermostats
A
Uses a vial of mercury connected to bi-metal spring that reacts to temperature
9
Q
Mechanical Thermostats
A
Bi-Metal device that causes 2 contacts to open/close the circuit based on temperature
10
Q
Electronic Thermostats
A
Uses magnetic latching relay
11
Q
XH Cameras - Number of saved pictures/videos/SMS per day
A
Videos - 150
Pictures - 150
SMS - 100
12
Q
What tabs are available in the XH portal
A
Overview Activity Automation Cameras Devices
13
Q
Clicking the gear icon for a motion sensor in the portal gives what info?
A
Battery Connection Temp Manufacturer Type-Setting ID#
Will also let you edit the name and toggle sensor on/off
14
Q
Clicking the gear icon for a door/window sensor in the portal gives what info?
A
Battery Connection Temp Manufacturer Type-Setting ID#
Will also let you edit the name and toggle sensor on/off
15
Q
Clicking the gear icon for a light module in the portal gives what info?
A
Dimmable - yes/no Connection Manufacturer Type-Setting ID#
Will also let you edit the name and toggle sensor on/off
16
Q
Door/window sensors battery and operating temps
A
Battery life: 3+ years
Battery type: CR2450 3V
Operating temps: 0 C to 50 C(32-122F)
17
Q
Motion sensor: Battery, Range and Pet Immunity weight
A
Battery: 5+ years (2 lithium CR-123A 3V)
Range: 15 meters
Pet Immunity: 85lbs
Low battery reporting at 60 days prior to failure
18
Q
XCam specs
A
Capable of 24/7 monitoring 720p video 109degree FOV Auto day/night modes Motion detection(IntelliVision) Low bandwidth - 450 Kbps Frame rate - 30 fps
19
Q
Smoke Alarm
A
110V house powered or 9V battery powered.
NOT connected to burglar alarm system
20
Q
NCO
A
National Contact Organization
21
Q
Smoke detectors
A
12V system powered or 9V battery powered smoke detectors that ARE part of a burglar alarm system
22
Q
Common XH security devices
A
Door/Window sensors Motion Sensors Smoke Detector Water Sensor Legacy Devices -Glass Break Sensor - CO2 Detector
23
Q
Common XH Lifestyle devices
A
Indoor/Outdoor Cameras Light modules WiFi repeater Siren repeater Thermostat Key FOB
24
Q
What is a ZigBee check-in called?
A
Heartbeat
25
Which XH devices use WiFi?
XH router
XB3/XB6
Cameras
WiFi Extenders
26
Which XH devices use ZigBee
```
Security Sensors
Siren Repeater
Light/Appliance Modules
Thermostat
Smoke Detectors
CO2 Detectors
Glass Breaks
```
27
ZigBee Heartbeat frequency
Every 27 minutes
28
Water Sensor Installation
Vertical position facing down
| 3 wire clamps to attach to wall
29
Max ZigBee devices
64 (63+ touchscreen)
30
Sidecar router model
WNR100
31
Tester for smoke detectors
Aerosol smoke tester
32
Glass Break tester
Glass Break Simulator
33
Device used in system upgrade installs that connects touchscreen with legacy wired panel
PIM (Panel interface module)
34
Cellular heartbeat
60 Minutes
35
Broadband Heartbeat
20 Minutes
36
2 types of Glass Breaks
Acoustic
| Shock
37
Min distance smoke detectors should be placed from heating/cooling vents
36 inches
38
How often should smoke detectors be serviced?
Every 3 years by a qualified technician
39
3 XH camera video codecs
MPEG 4
MJPEG
H.264
40
Camera power should be within ____ ft of an exterior power source?
25ft
41
XH smoke detectors beyond the primary system
Supplemental system
42
Typical thermostat in most home HVAC systems
Low voltage thermostat
43
Type of thermostat a homeowner can set to automatically adjust dependent on time of day
Programmable thermostat
44
Commonly used in baseboard heating systems or commercial hot water baseboard heating
High-voltage thermostat
45
How long before smoke detectors need to be replaced?
10 years from the manufacturing date
46
How does the XH keypad know you are there
Proximity sensor
47
Glass break sensors should be placed within this distance from glass
20ft? 25ft?
48
Status when a system is unable to be armed. ie a door is opened
Trouble status
49
What is broadband used for in relation to XH?
Near real-time communication with servers
50
3 steps to an XH install
Consultation
Installation
Education
51
Flood sensor cable length
3 meters(10 ft)
52
This part of the door/window sensor is to be attached to the door frame
Transmitter
53
Low battery report is issued when batteries reacjh ___ volts for a key fob
2.6 volts
54
If an alarm is not cleared in __ minutes, the system resets so it can monitor additional alarm events
4 minutes
55
CO2 and water zone functions
24hr inform
| 24hr audible
56
How long do you hold arm/disarm button on a key fob to arm/disarm?
1.5 seconds
57
How long do you hold the panic button on the key fob to trigger an alarm?
2.25 seconds
58
How do you check the status of an alarm using the key fob remote?
Press the star key
59
This amount of insulation should be removed from thermostat wires?
1/8th inch
60
Where do you access the customers premise passphrase, phone number and activation code?
www.comcast.com/AIP
61
This touchscreen mode occurs when AC power is removed from the touchscreen
Low power mode
62
What does a solid amber light on the control hub mean when it is powering up?
It is communicating with the router/modem
63
HTTPS port for the subscriber portal
334
64
When the ZigBee module is rebooting, the ZigBee network is unavailable for approximately ___ seconds
15-20 seconds
65
XSS
Cross Site Scripting
66
Glass Break sensors should be placed 3 ft from these
Sirens
Bells
Air ducts
67
How many light devices can be connected to a touchscreen at one time?
30
68
How long can a connectivity test take?
30 seconds to 4 minutes
69
Siren repeater backup battery time
24 hours
70
6 History filters
```
All Activity
Arm & Disarm
Alarms
Alerts
Sensors & Detectors
Cameras
```
71
Cellular heartbeat size
37 bytes
72
Visonic smoke detector specs
Photoelectric: continually monitors for smoke particles
Rate of Rise
85 dBa @ 10 ft
73
Fire alarm systems record diagrams should include:
```
Levels
Bedrooms
Stairways
Existing smoke alarms
New smoke detectors
```
74
6 components of a security system
1. Control Panel
2. Keypads
3. Power Supply
4. Inputs
5. Outputs
6. Communicator
75
3 HVAC types
Conventional
Electric
Heat Pump
76
Max number of thermostats
4 preferred, 6 max
77
Steps to an XH consultation
Greeting
5 minute sit down session
In-home assessment
Follow up session
78
Touchscreen display size TC203COM
800x400
79
ZigBee RSSI + LQI
```
Received signal strength indicator
> -70 dB is green
-70 to -84 is yellow
<=85 is red
LQI greater than 236
```
80
ZigBee range
10-75 meters
81
Encryption used for communication between touchscreen and ZigBee sensors
128 bit AES
82
Number of ZigBee channels
16
83
ZigBee channels used for XH
15, 19, 20 and 25
84
What happens if a ZigBee check-in fails?
1st check-in - no ack
2nd check-in sent after 30 seconds for 2 seconds
3rd 30 seconds later for 4 seconds
Each check-in increases by 2 seconds until 30:30 then it continues until response received or sensor dies
85
2 stage recovery for thermostat
Economy
| Fast
86
Sensor communication failure populates after no comm in this time
6 hours
87
Siren repeater alerts
Status LED: Green, Red and Amber
White LED: 20w stobe
Backup battery: 24 hour
88
XH touchscreen siren output
85dB at 10ft
89
6 touchscreen internal features
```
Android
Cellular Radio
WiFi
Capacitive touch
Battery backup
Siren
```
90
Touchscreen external features (203)
```
Home button
Menu button
back button
Panic button
LED
Sleep button
Volume rocker
Night mode
Camera
Screen
Headset Jack
RJ45 Jack
Power Cord
```
91
Original touchscreen for XH
SMC P5
92
2 companies used to start XH in the beginning
iControl and U-Control
93
Original iControl system only in Houston
SimonXT (GE)
94
Activation IVS
Ensure the customer is 100% active and can access the Subscriber Portal
95
Broadband Signal Strength IVS
Ensure that the customer touchscreen is connected via WiFI
96
Cellular Signal Strength IVS
Ensure the touchscreen is connected via cellular
97
IVS
Installation Verification Scorecard
98
Call to Verify IVS
Make sure the customer has saved 2 call to verify number
99
Sensor Testing IVR
Verify every sensor signal has been tested with central station
100
What does COPS stand for?
Central Office Processing Service
101
In 2012 there were an estimated ____ burglaries
2,103,787
102
In the US a home is burglarized every ___ seconds
14.4
103
Homes with monitored systems are ___ times less likely to be burglarized than homes without
3 times
104
Losses due to burglary average $___ less in homes with security systems than homes without.
$400
105
The average dollar loss per burglary offense was $____
$2,230
106
In 2012, a home fire occured every ___
85 seconds
107
Xfinity Home is the ____ home security and control solution
Total
108
What are the 5 zone types
```
Perimeter
Interior
Entry/Exit
Fire
24-hour
```
109
Interior Zone options (4 of them)
Follower
Arm Night
With Delay
Delay Arm Night
110
24 hour zone options (3 of them)
Inform
Silent
Audible
111
What are the 4 zone conditions?
Ready
Fault
Trouble
Alarm
112
Xfinity Home does Not support this?
Partitioning
113
What touchscreen feature sounds an alarm then goes silent as it signals the CMS
Smash/Bash Protection
114
What are the 2 categories for the devices commonly used for XH?
Security
| Lifestyle
115
ZigBee IEEE standard
802.15.4
116
ZigBee data rate
250kbps
117
WiFi range vs. ZigBee range
WiFi - 46 meters(150 ft)
| ZigBee - 10-75 meters (33-246 ft)
118
Cellular heartbeat tiers
```
60 Minutes (High tier)
12 Hours (Medium tier)
24 Hours (Low tier)
```
119
Minimum broadband speed for XH
750kbps
120
What is the broadband IP for the touchscreen
69. 252.80.244
| cls. xfinityhome.com
121
What is the cellular IP address
69.252.80.250
122
What button should you press on a keyfob to pair it?
*star
123
How do you factory reset a keyfob?
Remove battery and hold *star and any other button while inserting battery then let go and immediately press the star key.
124
Where can you confirm the customer account information for XH?
Account Information Portal (AIP)
| http://www.comcast.com/aip
125
What kind of backup battery does the XH touchscreen use?
4 volt Lithium Polymer (4400mAh) with a 5 year shelf life
126
What WiFi protocol does the WNR100 use?
802.11g
127
What is the WiFi repeaters model number?
WN2000RPT
128
Info available in AIP
```
Activation Code
Premise Passphrase
Customer Phone Number
Customer Address
Customer E-Mail address
XH Account Status
```
129
IVS Result (inkling)
```
Subscriber Portal Activation
Broadband Connectivity
Cellular Connectivity
Cops Passphrase
CTV/CTN
Sensor Testing
```
130
What is included in the welcome kit?
```
Alarm Certificate
Window Decals
Quick Reference Card
Notice of Cancellation
False Alarm Prevention
```
131
What paperwork in addition to the Customer Contract is needed?
Fire Alarm System Record
132
Minimum Operating System requirements
| for Xfinity Home
MAC OS 10.9.3
Windows 7
Windows 8.x
Windows 10
133
Supported Browsers
Safari 7
Mozilla Firefox 28+
Chrome 34+
Internet Explorer 8,10 or 11
134
What is the RARE process?
Reflect
Acknowledge
Respond
Engage
135
What is the top bar of the touchscreen called?
Reference Header
136
What does the Reference Header on the touchscreen include?
Dashboard Navigation Icon
Current Time/Basic Weather
Troubles
More
137
What is the middle part of the touchscreen called?
Security Status Content Area
138
What is the bottom area of the touchscreen called?
Footer Area
139
What is included in the footer area?
Panic Icon
140
If the security shield is grey, what happens if you touch it?
Brings you to the zone bypass screen
141
What are the 3 touchscreen display options?
Security
Clock
Weather
(Camera if cameras)
142
What are the categories in the touchscreen Settings (Customer)
```
Touchscreen
Security
Sensors and Zones
Home Devices
Advanced Settings
About
```
143
Options in Settings>Touchscreen
```
Do Not Disturb
Screen Configuration
Sound Configuration
Language
Audible Feedback
Clean Screen
```
144
Options in Settings > Security (Customer Side)
Manage Keypad Codes
| Alarm Test
145
Options in Settings > Sensors and Zones (Customer Side)
Change zone order
146
Options in Home Devices (Customer Side)
```
Lighting
Thermostat
Cameras
WiFi Repeater
Door Locks
Other Devices
```
147
Options in Settings > Advanced Settings (Customer Side)
Account Information
Set Central Station Passcode
Connectivity
Reboot Touchscreen
148
Options in Settings > Security (Tech Side)
```
Manage Keypad Codes
Entry and Exit Delay
Alarm Transmission Delay
Swinger Shutdown
Alarm Test
```
149
Options for Entry/Exit delay in seconds(Tech Side)
30 seconds to 4 minutes in 5 second increments
150
Options for Alarm Transmission Delay(Tech Side)
Default 30 seconds options for 15 to 45 seconds
151
Swinger Shutdown settings (Tech Side)
Default of 2 max trips options for Disabled or 1-5
152
Options for Settings > Sensors and Zones (Tech Side)
```
Add Sensor/Zone
Delete a Sensor/Zone
Edit a Sensor/Zone
Change Zone order
Sensor Diagnostics
Cross Zone Association
Fire Alarm Settings
Panel Interface
```
153
What are the 2 Panel Interface options (Tech Side)
Add Panel Interface Board (PIM)
| Add Panel Replacement Module(PRM)
154
Options for Settings > Home Devices (Tech Side)
```
Lighting
Thermostats
Cameras
Key Fobs
Key Pads
Sirens
Wifi Repeaters
Door Locks
Other Devices
```
155
Options in Settings > Advanced Settings (Tech Side)
```
Account Information
Diagnostic Tools
Set Central Station Passcode
Connectivity
Reboot Touchscreen
Reset to Factory Defaults
Check For Firmware Updates
```
156
What is the max distance a mangnet should be placed from the transmitter?
0.25 Inches (6mm)
157
Optimal height for motion sensor
6 to 7 feet high
158
Avoid mounting motions sensors here
```
Exterior Locations
In direct sunlight
On windows
On non-insulated walls
Near HVAC outlets
On or near moving objects
```
159
Length of the xCam pigtail?
12ft
160
Amount of money spent by Ft Worth police responding to false alarms
$1.5 Million
161
Percent of false alarms in Salt Lake City
Three tenths of 1 percent
162
Number of false alarms per year in Chicago
More than 300,000. The equivalent of 195 full time police officers
163
Number of independent alarm companies COPS monitors
3500+
164
Number of call centers for COPS
6 call centers in US
165
Response time for CMS to take first action
45 second, desired response time is under 20 seconds
166
What is the number of fires you can expect in your household in an average lifetime?
5 - An average of one every 15 years based on life expectancy of 78 years
167
Chances your household will have a reported home fire in an average lifetime?
1 in 4
168
Chances that someone in your household will suffer a fire related injury in an average lifetime?
1 in 10 - Most likely a minor injury in a non-reported fire
169
Chances someone in your household will suffer an injury in a reported fire?
1 in 89
170
What does NFPA stand for?
National Fire Protection Agency
171
NFPA Primary system requirements
In/Out
| Up/Down
172
NFPA Code
NFPA 2010 Chapter 29
173
Avoid installing smoke detectors in the following locations
```
Attic: Dust and Heat
Garage: Dust Smoke and Fumes
Kitchen: Cooking smoke and heat
Bathroom:Steam and Heat
Laundry Room: Dust and Heat
Crawl Space: Dust and humidity
```
174
Smoke Detector placement on single slope ceiling or "A" frame ceiling
Min 4" from an adjoining wall no more than 36" from the peak
175
Smoke detector placement on gabled ceiling
Placed within minimum of 12" from ceiling
176
NFPA code says smoke detectors must be 36 inches from these areas
Bathroom Door(with shower or tub)
Entry into kitchen/cooking area
Air supply heating or cooling vent
The blade tip of suspended ceiling fan
177
Smoke Detector battery
3V lithium CR123A 5-year life
178
Smoke Detector Heat Alarm
135 degrees F
179
ZigBee Channels Vs. Channels our touchscreen will use
ZigBee uses 11-26
| We use 15,19,20 or 25
180
What are the 4 zone conditions
Ready - no faults, alarms or trouble
Fault - Changes from normal ready state
Trouble - Abnormal condition ie power loss or low battery
Alarm - Fault while system is armed
181
Outputs (6 components of security)
Sirens
Speakers
Strobes
182
All XH zone options
1. Entry/Exit
2. Perimeter
3. Interior Follower
4. Interior w/ Delay
5. Interior follower arm night
6. Interior delay arm night
7. 24 Hour inform
8. 24 Hour fire
9. 24 Hour slient
10. 24 Hour Audible
11. Trouble Day/Alarm Night
183
Power Supply (6 Parts of a security system)
1. AC Power
2. Transformer
3. Battery Backup
184
What is the max number of door locks?
4 Max
185
NFPA 70
NEC standard to which all electrical systems are installed
186
NFPA 72
National Fire Alarm Code to which all fire alarm systems are to be installed
187
Legacy Camera quality settings
```
High - 640 x 480 @ 10 FPS
- min 691kbps upload
Medium - 320 x 240 @ 15 FPS
- min 250kbps upload
Low - 320 x 240 @ 10 FPS
- min 86kbps upload
```
188
Rating for indoor/outdoor cameras
IP54 - temp range 32-122 degrees F
189
Camera mounting for Stucco
1/4" masonry for #8 blue molly
| 2 #8 mollies and 2 #8 screws
190
Camera mounting for Brick walls
1/4" masonry for #8 blue molly
Use 1 #8 molly and 1 #8 screw
Drill into grout for older brick
Drill into brick or grout for newer brick
191
Camera mounting for Rock walls
Hammer Drill and masonry 1/4" bit for #8 molly
| 1 #8 molly and 1 #8 screw
192
Camera mounting for Hardy-Plank and Vinyl Siding
Blue mollies NOT required
| Use a #8 screw only
193
Max bitrate for ZigBee
250kbps
194
What is the voltage range for thermostats rated as low voltage?
1 mV to 30 V
195
What is the power range for thermostats considered high voltage?
110V-220V
196
What is the key advantage to a programmable thermostat
energy/cost savings
197
3 Conditions to verify HVAC system is induvidual
1. Customer has ability to adjust temp using a thermostat inside their unit
2. Customers landlord allows replacement of existing thermostat
3. Customer is responsible for their own utility bill
198
Phone number for Zen thermostat support
(949)359-8208
199
If you have an O or B wire it is more than likely a ____
Heat Pump
200
Remember to do what when removing wires from original thermostat
label each wire
201
How much wire should you leave to connect the thermostat?
3 inches
202
How much insulation should you remove for thermostat wires?
1/8"
203
Factory default thermostat
Remove batteries
| Hold reset while replacing batteries
204
How do you pair a thermostat to touchscreen
```
Settings>
Home Devices>
Thermostats>
Add thermostat
On thermostat press menu twice then press Mate until it blinks
Done to complete
```
205
Benefits of EcoSaver
```
Low Effort
Comfort
Convenient
Savings
Usage Reports
```
206
Key features of EcoSaver
Dashboard
EcoSaver Efficiency
Energy Conservation
207
Available views for energy savings and HVAC run times
Day
Month
Year
208
How do you test a furnace is functioning properly without the thermostat
Twist RH and W wires together and leave them together for 15 minutes. Should run uninterrupted if not likely an issue with furnace
209
How do you test that AC unit is functioning properly
Twist RC Y and G wires together
210
Minimum WiFi signal strength for devices
-75dB
211
What WiFi tools should be used for identifying interference?
inSSIDer or WiFi Analyzer
212
What info does a tech need for an RMA?
```
CPE ID of RMA'd touchscreen
RMA activation code
Account phone number
Broadband server IP
Cellular server IP
Cellular APN
```
