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TCR 2018-2019 DP > 2018 XH > Flashcards

2018 XH Flashcards

1
Q

3 Parts to make up a rule

A

Device
Trigger
Action

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2
Q

XCams w/o 24/7

A 
Live video only
Requires external sensors to trigger recording
15 second clips manually triggered
150 clips per day
No camera motion sensor
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3
Q

XCams w/ 24/7 recording

A

10 days of recording saved to cloud
View motion activated clips (45 seconds) on phones, tablets and computers with no limits.
Only on computers - scroll though all 10 days of video and save clips by downloading to computer

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4
Q

Emergency Exit plans should include

A

Primary and alternate exits
Designated outside meeting place a safe distance away
Min. biannual practice during both day/night
*according to NFPA only 1 in 3 Americans have a plan and have practiced it

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5
Q

Routine maintenance & cleaning of smoke detectors

A

With compressed air at least once per year

  • must be in test mode with CMS
  • should be done by qualified tech and is covered by XH warrenty
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6
Q

How long does it take for EcoSaver to learn your homes heating/cooling patterns?

A

30 days

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7
Q

EcoSaver Temperature range

A

Never adjusts more than +/- 7 degrees for users current temp

- Max 45 to 85 degrees

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8
Q

Mercury Thermostats

A

Uses a vial of mercury connected to bi-metal spring that reacts to temperature

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9
Q

Mechanical Thermostats

A

Bi-Metal device that causes 2 contacts to open/close the circuit based on temperature

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10
Q

Electronic Thermostats

A

Uses magnetic latching relay

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11
Q

XH Cameras - Number of saved pictures/videos/SMS per day

A

Videos - 150
Pictures - 150
SMS - 100

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12
Q

What tabs are available in the XH portal

A 
Overview 
Activity
Automation
Cameras
Devices
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13
Q

Clicking the gear icon for a motion sensor in the portal gives what info?

A 
Battery 
Connection
Temp
Manufacturer
Type-Setting
ID#

Will also let you edit the name and toggle sensor on/off

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14
Q

Clicking the gear icon for a door/window sensor in the portal gives what info?

A 
Battery 
Connection
Temp
Manufacturer
Type-Setting
ID#

Will also let you edit the name and toggle sensor on/off

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15
Q

Clicking the gear icon for a light module in the portal gives what info?

A 
Dimmable - yes/no
Connection
Manufacturer
Type-Setting
ID#

Will also let you edit the name and toggle sensor on/off

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16
Q

Door/window sensors battery and operating temps

A

Battery life: 3+ years
Battery type: CR2450 3V
Operating temps: 0 C to 50 C(32-122F)

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17
Q

Motion sensor: Battery, Range and Pet Immunity weight

A

Battery: 5+ years (2 lithium CR-123A 3V)
Range: 15 meters
Pet Immunity: 85lbs
Low battery reporting at 60 days prior to failure

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18
Q

XCam specs

A 
Capable of 24/7 monitoring
720p video
109degree FOV
Auto day/night modes
Motion detection(IntelliVision)
Low bandwidth - 450 Kbps
Frame rate - 30 fps
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19
Q

Smoke Alarm

A

110V house powered or 9V battery powered.

NOT connected to burglar alarm system

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20
Q

NCO

A

National Contact Organization

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21
Q

Smoke detectors

A

12V system powered or 9V battery powered smoke detectors that ARE part of a burglar alarm system

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22
Q

Common XH security devices

A 
Door/Window sensors
Motion Sensors
Smoke Detector
Water Sensor
Legacy Devices
 -Glass Break Sensor
 - CO2 Detector
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23
Q

Common XH Lifestyle devices

A 
Indoor/Outdoor Cameras
Light modules
WiFi repeater
Siren repeater
Thermostat
Key FOB
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24
Q

What is a ZigBee check-in called?

A

Heartbeat

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25
Q

Which XH devices use WiFi?

A

XH router
XB3/XB6
Cameras
WiFi Extenders

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26
Q

Which XH devices use ZigBee

A 
Security Sensors
Siren Repeater
Light/Appliance Modules
Thermostat
Smoke Detectors
CO2 Detectors
Glass Breaks
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27
Q

ZigBee Heartbeat frequency

A

Every 27 minutes

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28
Q

Water Sensor Installation

A

Vertical position facing down

3 wire clamps to attach to wall

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29
Q

Max ZigBee devices

A

64 (63+ touchscreen)

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30
Q

Sidecar router model

A

WNR100

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31
Q

Tester for smoke detectors

A

Aerosol smoke tester

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32
Q

Glass Break tester

A

Glass Break Simulator

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33
Q

Device used in system upgrade installs that connects touchscreen with legacy wired panel

A

PIM (Panel interface module)

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34
Q

Cellular heartbeat

A

60 Minutes

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35
Q

Broadband Heartbeat

A

20 Minutes

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36
Q

2 types of Glass Breaks

A

Acoustic

Shock

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37
Q

Min distance smoke detectors should be placed from heating/cooling vents

A

36 inches

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38
Q

How often should smoke detectors be serviced?

A

Every 3 years by a qualified technician

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39
Q

3 XH camera video codecs

A

MPEG 4
MJPEG
H.264

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40
Q

Camera power should be within ____ ft of an exterior power source?

A

25ft

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41
Q

XH smoke detectors beyond the primary system

A

Supplemental system

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42
Q

Typical thermostat in most home HVAC systems

A

Low voltage thermostat

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43
Q

Type of thermostat a homeowner can set to automatically adjust dependent on time of day

A

Programmable thermostat

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44
Q

Commonly used in baseboard heating systems or commercial hot water baseboard heating

A

High-voltage thermostat

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45
Q

How long before smoke detectors need to be replaced?

A

10 years from the manufacturing date

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46
Q

How does the XH keypad know you are there

A

Proximity sensor

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47
Q

Glass break sensors should be placed within this distance from glass

A

20ft? 25ft?

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48
Q

Status when a system is unable to be armed. ie a door is opened

A

Trouble status

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49
Q

What is broadband used for in relation to XH?

A

Near real-time communication with servers

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50
Q

3 steps to an XH install

A

Consultation
Installation
Education

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51
Q

Flood sensor cable length

A

3 meters(10 ft)

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52
Q

This part of the door/window sensor is to be attached to the door frame

A

Transmitter

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53
Q

Low battery report is issued when batteries reacjh ___ volts for a key fob

A

2.6 volts

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54
Q

If an alarm is not cleared in __ minutes, the system resets so it can monitor additional alarm events

A

4 minutes

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55
Q

CO2 and water zone functions

A

24hr inform

24hr audible

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56
Q

How long do you hold arm/disarm button on a key fob to arm/disarm?

A

1.5 seconds

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57
Q

How long do you hold the panic button on the key fob to trigger an alarm?

A

2.25 seconds

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58
Q

How do you check the status of an alarm using the key fob remote?

A

Press the star key

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59
Q

This amount of insulation should be removed from thermostat wires?

A

1/8th inch

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60
Q

Where do you access the customers premise passphrase, phone number and activation code?

A

www.comcast.com/AIP

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61
Q

This touchscreen mode occurs when AC power is removed from the touchscreen

A

Low power mode

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62
Q

What does a solid amber light on the control hub mean when it is powering up?

A

It is communicating with the router/modem

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63
Q

HTTPS port for the subscriber portal

A

334

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64
Q

When the ZigBee module is rebooting, the ZigBee network is unavailable for approximately ___ seconds

A

15-20 seconds

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65
Q

XSS

A

Cross Site Scripting

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66
Q

Glass Break sensors should be placed 3 ft from these

A

Sirens
Bells
Air ducts

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67
Q

How many light devices can be connected to a touchscreen at one time?

A

30

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68
Q

How long can a connectivity test take?

A

30 seconds to 4 minutes

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69
Q

Siren repeater backup battery time

A

24 hours

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70
Q

6 History filters

A 
All Activity
Arm & Disarm
Alarms
Alerts
Sensors & Detectors
Cameras
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71
Q

Cellular heartbeat size

A

37 bytes

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72
Q

Visonic smoke detector specs

A

Photoelectric: continually monitors for smoke particles
Rate of Rise
85 dBa @ 10 ft

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73
Q

Fire alarm systems record diagrams should include:

A 
Levels
Bedrooms
Stairways
Existing smoke alarms
New smoke detectors
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74
Q

6 components of a security system

A
  1. Control Panel
  2. Keypads
  3. Power Supply
  4. Inputs
  5. Outputs
  6. Communicator
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75
Q

3 HVAC types

A

Conventional
Electric
Heat Pump

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76
Q

Max number of thermostats

A

4 preferred, 6 max

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77
Q

Steps to an XH consultation

A

Greeting
5 minute sit down session
In-home assessment
Follow up session

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78
Q

Touchscreen display size TC203COM

A

800x400

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79
Q

ZigBee RSSI + LQI

A 
Received signal  strength indicator
  > -70 dB is green 
  -70 to -84 is yellow
 <=85 is red
LQI greater than 236
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80
Q

ZigBee range

A

10-75 meters

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81
Q

Encryption used for communication between touchscreen and ZigBee sensors

A

128 bit AES

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82
Q

Number of ZigBee channels

A

16

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83
Q

ZigBee channels used for XH

A

15, 19, 20 and 25

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84
Q

What happens if a ZigBee check-in fails?

A

1st check-in - no ack
2nd check-in sent after 30 seconds for 2 seconds
3rd 30 seconds later for 4 seconds
Each check-in increases by 2 seconds until 30:30 then it continues until response received or sensor dies

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85
Q

2 stage recovery for thermostat

A

Economy

Fast

86
Q

Sensor communication failure populates after no comm in this time

A

6 hours

87
Q

Siren repeater alerts

A

Status LED: Green, Red and Amber
White LED: 20w stobe
Backup battery: 24 hour

88
Q

XH touchscreen siren output

A

85dB at 10ft

89
Q

6 touchscreen internal features

A 
Android
Cellular Radio
WiFi
Capacitive touch
Battery backup
Siren
90
Q

Touchscreen external features (203)

A 
Home button
Menu button
back button
Panic button
LED
Sleep button
Volume rocker
Night mode
Camera 
Screen 
Headset Jack
RJ45 Jack
Power Cord
91
Q

Original touchscreen for XH

A

SMC P5

92
Q

2 companies used to start XH in the beginning

A

iControl and U-Control

93
Q

Original iControl system only in Houston

A

SimonXT (GE)

94
Q

Activation IVS

A

Ensure the customer is 100% active and can access the Subscriber Portal

95
Q

Broadband Signal Strength IVS

A

Ensure that the customer touchscreen is connected via WiFI

96
Q

Cellular Signal Strength IVS

A

Ensure the touchscreen is connected via cellular

97
Q

IVS

A

Installation Verification Scorecard

98
Q

Call to Verify IVS

A

Make sure the customer has saved 2 call to verify number

99
Q

Sensor Testing IVR

A

Verify every sensor signal has been tested with central station

100
Q

What does COPS stand for?

A

Central Office Processing Service

101
Q

In 2012 there were an estimated ____ burglaries

A

2,103,787

102
Q

In the US a home is burglarized every ___ seconds

A

14.4

103
Q

Homes with monitored systems are ___ times less likely to be burglarized than homes without

A

3 times

104
Q

Losses due to burglary average $___ less in homes with security systems than homes without.

A

$400

105
Q

The average dollar loss per burglary offense was $____

A

$2,230

106
Q

In 2012, a home fire occured every ___

A

85 seconds

107
Q

Xfinity Home is the ____ home security and control solution

A

Total

108
Q

What are the 5 zone types

A 
Perimeter
Interior
Entry/Exit
Fire
24-hour
109
Q

Interior Zone options (4 of them)

A

Follower
Arm Night
With Delay
Delay Arm Night

110
Q

24 hour zone options (3 of them)

A

Inform
Silent
Audible

111
Q

What are the 4 zone conditions?

A

Ready
Fault
Trouble
Alarm

112
Q

Xfinity Home does Not support this?

A

Partitioning

113
Q

What touchscreen feature sounds an alarm then goes silent as it signals the CMS

A

Smash/Bash Protection

114
Q

What are the 2 categories for the devices commonly used for XH?

A

Security

Lifestyle

115
Q

ZigBee IEEE standard

A

802.15.4

116
Q

ZigBee data rate

A

250kbps

117
Q

WiFi range vs. ZigBee range

A

WiFi - 46 meters(150 ft)

ZigBee - 10-75 meters (33-246 ft)

118
Q

Cellular heartbeat tiers

A 
60 Minutes (High tier)
12 Hours (Medium tier)
24 Hours (Low tier)
119
Q

Minimum broadband speed for XH

A

750kbps

120
Q

What is the broadband IP for the touchscreen

A
  1. 252.80.244

cls. xfinityhome.com

121
Q

What is the cellular IP address

A

69.252.80.250

122
Q

What button should you press on a keyfob to pair it?

A

*star

123
Q

How do you factory reset a keyfob?

A

Remove battery and hold *star and any other button while inserting battery then let go and immediately press the star key.

124
Q

Where can you confirm the customer account information for XH?

A

Account Information Portal (AIP)

http://www.comcast.com/aip

125
Q

What kind of backup battery does the XH touchscreen use?

A

4 volt Lithium Polymer (4400mAh) with a 5 year shelf life

126
Q

What WiFi protocol does the WNR100 use?

A

802.11g

127
Q

What is the WiFi repeaters model number?

A

WN2000RPT

128
Q

Info available in AIP

A 
Activation Code
Premise Passphrase
Customer Phone Number
Customer Address
Customer E-Mail address
XH Account Status
129
Q

IVS Result (inkling)

A 
Subscriber Portal Activation
Broadband Connectivity
Cellular Connectivity
Cops Passphrase
CTV/CTN
Sensor Testing
130
Q

What is included in the welcome kit?

A 
Alarm Certificate
Window Decals
Quick Reference Card
Notice of Cancellation
False Alarm Prevention
131
Q

What paperwork in addition to the Customer Contract is needed?

A

Fire Alarm System Record

132
Q

Minimum Operating System requirements

for Xfinity Home

A

MAC OS 10.9.3
Windows 7
Windows 8.x
Windows 10

133
Q

Supported Browsers

A

Safari 7
Mozilla Firefox 28+
Chrome 34+
Internet Explorer 8,10 or 11

134
Q

What is the RARE process?

A

Reflect
Acknowledge
Respond
Engage

135
Q

What is the top bar of the touchscreen called?

A

Reference Header

136
Q

What does the Reference Header on the touchscreen include?

A

Dashboard Navigation Icon
Current Time/Basic Weather
Troubles
More

137
Q

What is the middle part of the touchscreen called?

A

Security Status Content Area

138
Q

What is the bottom area of the touchscreen called?

A

Footer Area

139
Q

What is included in the footer area?

A

Panic Icon

140
Q

If the security shield is grey, what happens if you touch it?

A

Brings you to the zone bypass screen

141
Q

What are the 3 touchscreen display options?

A

Security
Clock
Weather
(Camera if cameras)

142
Q

What are the categories in the touchscreen Settings (Customer)

A 
Touchscreen
Security
Sensors and Zones
Home Devices
Advanced Settings
About
143
Q

Options in Settings>Touchscreen

A 
Do Not Disturb
Screen Configuration
Sound Configuration
Language
Audible Feedback
Clean Screen
144
Q

Options in Settings > Security (Customer Side)

A

Manage Keypad Codes

Alarm Test

145
Q

Options in Settings > Sensors and Zones (Customer Side)

A

Change zone order

146
Q

Options in Home Devices (Customer Side)

A 
Lighting
Thermostat
Cameras
WiFi Repeater
Door Locks
Other Devices
147
Q

Options in Settings > Advanced Settings (Customer Side)

A

Account Information
Set Central Station Passcode
Connectivity
Reboot Touchscreen

148
Q

Options in Settings > Security (Tech Side)

A 
Manage Keypad Codes
Entry and Exit Delay
Alarm Transmission Delay
Swinger Shutdown
Alarm Test
149
Q

Options for Entry/Exit delay in seconds(Tech Side)

A

30 seconds to 4 minutes in 5 second increments

150
Q

Options for Alarm Transmission Delay(Tech Side)

A

Default 30 seconds options for 15 to 45 seconds

151
Q

Swinger Shutdown settings (Tech Side)

A

Default of 2 max trips options for Disabled or 1-5

152
Q

Options for Settings > Sensors and Zones (Tech Side)

A 
Add Sensor/Zone
Delete a Sensor/Zone
Edit a Sensor/Zone
Change Zone order
Sensor Diagnostics
Cross Zone Association
Fire Alarm Settings
Panel Interface
153
Q

What are the 2 Panel Interface options (Tech Side)

A

Add Panel Interface Board (PIM)

Add Panel Replacement Module(PRM)

154
Q

Options for Settings > Home Devices (Tech Side)

A 
Lighting
Thermostats
Cameras
Key Fobs
Key Pads
Sirens
Wifi Repeaters
Door Locks
Other Devices
155
Q

Options in Settings > Advanced Settings (Tech Side)

A 
Account Information
Diagnostic Tools
Set Central Station Passcode
Connectivity
Reboot Touchscreen
Reset to Factory Defaults
Check For Firmware Updates
156
Q

What is the max distance a mangnet should be placed from the transmitter?

A

0.25 Inches (6mm)

157
Q

Optimal height for motion sensor

A

6 to 7 feet high

158
Q

Avoid mounting motions sensors here

A 
Exterior Locations
In direct sunlight
On windows
On non-insulated walls
Near HVAC outlets
On or near moving objects
159
Q

Length of the xCam pigtail?

A

12ft

160
Q

Amount of money spent by Ft Worth police responding to false alarms

A

$1.5 Million

161
Q

Percent of false alarms in Salt Lake City

A

Three tenths of 1 percent

162
Q

Number of false alarms per year in Chicago

A

More than 300,000. The equivalent of 195 full time police officers

163
Q

Number of independent alarm companies COPS monitors

A

3500+

164
Q

Number of call centers for COPS

A

6 call centers in US

165
Q

Response time for CMS to take first action

A

45 second, desired response time is under 20 seconds

166
Q

What is the number of fires you can expect in your household in an average lifetime?

A

5 - An average of one every 15 years based on life expectancy of 78 years

167
Q

Chances your household will have a reported home fire in an average lifetime?

A

1 in 4

168
Q

Chances that someone in your household will suffer a fire related injury in an average lifetime?

A

1 in 10 - Most likely a minor injury in a non-reported fire

169
Q

Chances someone in your household will suffer an injury in a reported fire?

A

1 in 89

170
Q

What does NFPA stand for?

A

National Fire Protection Agency

171
Q

NFPA Primary system requirements

A

In/Out

Up/Down

172
Q

NFPA Code

A

NFPA 2010 Chapter 29

173
Q

Avoid installing smoke detectors in the following locations

A 
Attic: Dust and Heat
Garage: Dust Smoke and Fumes
Kitchen: Cooking smoke and heat
Bathroom:Steam and Heat
Laundry Room: Dust and Heat
Crawl Space: Dust and humidity
174
Q

Smoke Detector placement on single slope ceiling or “A” frame ceiling

A

Min 4” from an adjoining wall no more than 36” from the peak

175
Q

Smoke detector placement on gabled ceiling

A

Placed within minimum of 12” from ceiling

176
Q

NFPA code says smoke detectors must be 36 inches from these areas

A

Bathroom Door(with shower or tub)
Entry into kitchen/cooking area
Air supply heating or cooling vent
The blade tip of suspended ceiling fan

177
Q

Smoke Detector battery

A

3V lithium CR123A 5-year life

178
Q

Smoke Detector Heat Alarm

A

135 degrees F

179
Q

ZigBee Channels Vs. Channels our touchscreen will use

A

ZigBee uses 11-26

We use 15,19,20 or 25

180
Q

What are the 4 zone conditions

A

Ready - no faults, alarms or trouble
Fault - Changes from normal ready state
Trouble - Abnormal condition ie power loss or low battery
Alarm - Fault while system is armed

181
Q

Outputs (6 components of security)

A

Sirens
Speakers
Strobes

182
Q

All XH zone options

A
  1. Entry/Exit
  2. Perimeter
  3. Interior Follower
  4. Interior w/ Delay
  5. Interior follower arm night
  6. Interior delay arm night
  7. 24 Hour inform
  8. 24 Hour fire
  9. 24 Hour slient
  10. 24 Hour Audible
  11. Trouble Day/Alarm Night
183
Q

Power Supply (6 Parts of a security system)

A
  1. AC Power
  2. Transformer
  3. Battery Backup
184
Q

What is the max number of door locks?

A

4 Max

185
Q

NFPA 70

A

NEC standard to which all electrical systems are installed

186
Q

NFPA 72

A

National Fire Alarm Code to which all fire alarm systems are to be installed

187
Q

Legacy Camera quality settings

A 
High - 640 x 480 @ 10 FPS
     - min 691kbps upload
Medium - 320 x 240 @ 15 FPS
     - min 250kbps upload
Low - 320 x 240 @ 10 FPS
     - min 86kbps upload
188
Q

Rating for indoor/outdoor cameras

A

IP54 - temp range 32-122 degrees F

189
Q

Camera mounting for Stucco

A

1/4” masonry for #8 blue molly

2 #8 mollies and 2 #8 screws

190
Q

Camera mounting for Brick walls

A

1/4” masonry for #8 blue molly
Use 1 #8 molly and 1 #8 screw
Drill into grout for older brick
Drill into brick or grout for newer brick

191
Q

Camera mounting for Rock walls

A

Hammer Drill and masonry 1/4” bit for #8 molly

1 #8 molly and 1 #8 screw

192
Q

Camera mounting for Hardy-Plank and Vinyl Siding

A

Blue mollies NOT required

Use a #8 screw only

193
Q

Max bitrate for ZigBee

A

250kbps

194
Q

What is the voltage range for thermostats rated as low voltage?

A

1 mV to 30 V

195
Q

What is the power range for thermostats considered high voltage?

A

110V-220V

196
Q

What is the key advantage to a programmable thermostat

A

energy/cost savings

197
Q

3 Conditions to verify HVAC system is induvidual

A
  1. Customer has ability to adjust temp using a thermostat inside their unit
  2. Customers landlord allows replacement of existing thermostat
  3. Customer is responsible for their own utility bill
198
Q

Phone number for Zen thermostat support

A

(949)359-8208

199
Q

If you have an O or B wire it is more than likely a ____

A

Heat Pump

200
Q

Remember to do what when removing wires from original thermostat

A

label each wire

201
Q

How much wire should you leave to connect the thermostat?

A

3 inches

202
Q

How much insulation should you remove for thermostat wires?

A

1/8”

203
Q

Factory default thermostat

A

Remove batteries

Hold reset while replacing batteries

204
Q

How do you pair a thermostat to touchscreen

A 
Settings>
Home Devices>
Thermostats>
Add thermostat
On thermostat press menu twice then press Mate until it blinks
Done to complete
205
Q

Benefits of EcoSaver

A 
Low Effort
Comfort
Convenient
Savings
Usage Reports
206
Q

Key features of EcoSaver

A

Dashboard
EcoSaver Efficiency
Energy Conservation

207
Q

Available views for energy savings and HVAC run times

A

Day
Month
Year

208
Q

How do you test a furnace is functioning properly without the thermostat

A

Twist RH and W wires together and leave them together for 15 minutes. Should run uninterrupted if not likely an issue with furnace

209
Q

How do you test that AC unit is functioning properly

A

Twist RC Y and G wires together

210
Q

Minimum WiFi signal strength for devices

A

-75dB

211
Q

What WiFi tools should be used for identifying interference?

A

inSSIDer or WiFi Analyzer

212
Q

What info does a tech need for an RMA?

A 
CPE ID of RMA'd touchscreen
RMA activation code
Account phone number
Broadband server IP
Cellular server IP
Cellular APN

TCR 2018-2019 DP (14 decks)

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