2018 XH Flashcards
3 Parts to make up a rule
Device
Trigger
Action
XCams w/o 24/7
Live video only Requires external sensors to trigger recording 15 second clips manually triggered 150 clips per day No camera motion sensor
XCams w/ 24/7 recording
10 days of recording saved to cloud
View motion activated clips (45 seconds) on phones, tablets and computers with no limits.
Only on computers - scroll though all 10 days of video and save clips by downloading to computer
Emergency Exit plans should include
Primary and alternate exits
Designated outside meeting place a safe distance away
Min. biannual practice during both day/night
*according to NFPA only 1 in 3 Americans have a plan and have practiced it
Routine maintenance & cleaning of smoke detectors
With compressed air at least once per year
- must be in test mode with CMS
- should be done by qualified tech and is covered by XH warrenty
How long does it take for EcoSaver to learn your homes heating/cooling patterns?
30 days
EcoSaver Temperature range
Never adjusts more than +/- 7 degrees for users current temp
- Max 45 to 85 degrees
Mercury Thermostats
Uses a vial of mercury connected to bi-metal spring that reacts to temperature
Mechanical Thermostats
Bi-Metal device that causes 2 contacts to open/close the circuit based on temperature
Electronic Thermostats
Uses magnetic latching relay
XH Cameras - Number of saved pictures/videos/SMS per day
Videos - 150
Pictures - 150
SMS - 100
What tabs are available in the XH portal
Overview Activity Automation Cameras Devices
Clicking the gear icon for a motion sensor in the portal gives what info?
Battery Connection Temp Manufacturer Type-Setting ID#
Will also let you edit the name and toggle sensor on/off
Clicking the gear icon for a door/window sensor in the portal gives what info?
Battery Connection Temp Manufacturer Type-Setting ID#
Will also let you edit the name and toggle sensor on/off
Clicking the gear icon for a light module in the portal gives what info?
Dimmable - yes/no Connection Manufacturer Type-Setting ID#
Will also let you edit the name and toggle sensor on/off
Door/window sensors battery and operating temps
Battery life: 3+ years
Battery type: CR2450 3V
Operating temps: 0 C to 50 C(32-122F)
Motion sensor: Battery, Range and Pet Immunity weight
Battery: 5+ years (2 lithium CR-123A 3V)
Range: 15 meters
Pet Immunity: 85lbs
Low battery reporting at 60 days prior to failure
XCam specs
Capable of 24/7 monitoring 720p video 109degree FOV Auto day/night modes Motion detection(IntelliVision) Low bandwidth - 450 Kbps Frame rate - 30 fps
Smoke Alarm
110V house powered or 9V battery powered.
NOT connected to burglar alarm system
NCO
National Contact Organization
Smoke detectors
12V system powered or 9V battery powered smoke detectors that ARE part of a burglar alarm system
Common XH security devices
Door/Window sensors Motion Sensors Smoke Detector Water Sensor Legacy Devices -Glass Break Sensor - CO2 Detector
Common XH Lifestyle devices
Indoor/Outdoor Cameras Light modules WiFi repeater Siren repeater Thermostat Key FOB
What is a ZigBee check-in called?
Heartbeat
Which XH devices use WiFi?
XH router
XB3/XB6
Cameras
WiFi Extenders
Which XH devices use ZigBee
Security Sensors Siren Repeater Light/Appliance Modules Thermostat Smoke Detectors CO2 Detectors Glass Breaks
ZigBee Heartbeat frequency
Every 27 minutes
Water Sensor Installation
Vertical position facing down
3 wire clamps to attach to wall
Max ZigBee devices
64 (63+ touchscreen)
Sidecar router model
WNR100
Tester for smoke detectors
Aerosol smoke tester
Glass Break tester
Glass Break Simulator
Device used in system upgrade installs that connects touchscreen with legacy wired panel
PIM (Panel interface module)
Cellular heartbeat
60 Minutes
Broadband Heartbeat
20 Minutes
2 types of Glass Breaks
Acoustic
Shock
Min distance smoke detectors should be placed from heating/cooling vents
36 inches
How often should smoke detectors be serviced?
Every 3 years by a qualified technician
3 XH camera video codecs
MPEG 4
MJPEG
H.264
Camera power should be within ____ ft of an exterior power source?
25ft
XH smoke detectors beyond the primary system
Supplemental system
Typical thermostat in most home HVAC systems
Low voltage thermostat
Type of thermostat a homeowner can set to automatically adjust dependent on time of day
Programmable thermostat
Commonly used in baseboard heating systems or commercial hot water baseboard heating
High-voltage thermostat
How long before smoke detectors need to be replaced?
10 years from the manufacturing date
How does the XH keypad know you are there
Proximity sensor
Glass break sensors should be placed within this distance from glass
20ft? 25ft?
Status when a system is unable to be armed. ie a door is opened
Trouble status
What is broadband used for in relation to XH?
Near real-time communication with servers
3 steps to an XH install
Consultation
Installation
Education
Flood sensor cable length
3 meters(10 ft)
This part of the door/window sensor is to be attached to the door frame
Transmitter
Low battery report is issued when batteries reacjh ___ volts for a key fob
2.6 volts
If an alarm is not cleared in __ minutes, the system resets so it can monitor additional alarm events
4 minutes
CO2 and water zone functions
24hr inform
24hr audible
How long do you hold arm/disarm button on a key fob to arm/disarm?
1.5 seconds
How long do you hold the panic button on the key fob to trigger an alarm?
2.25 seconds
How do you check the status of an alarm using the key fob remote?
Press the star key
This amount of insulation should be removed from thermostat wires?
1/8th inch
Where do you access the customers premise passphrase, phone number and activation code?
www.comcast.com/AIP
This touchscreen mode occurs when AC power is removed from the touchscreen
Low power mode
What does a solid amber light on the control hub mean when it is powering up?
It is communicating with the router/modem
HTTPS port for the subscriber portal
334
When the ZigBee module is rebooting, the ZigBee network is unavailable for approximately ___ seconds
15-20 seconds
XSS
Cross Site Scripting
Glass Break sensors should be placed 3 ft from these
Sirens
Bells
Air ducts
How many light devices can be connected to a touchscreen at one time?
30
How long can a connectivity test take?
30 seconds to 4 minutes
Siren repeater backup battery time
24 hours
6 History filters
All Activity Arm & Disarm Alarms Alerts Sensors & Detectors Cameras
Cellular heartbeat size
37 bytes
Visonic smoke detector specs
Photoelectric: continually monitors for smoke particles
Rate of Rise
85 dBa @ 10 ft
Fire alarm systems record diagrams should include:
Levels Bedrooms Stairways Existing smoke alarms New smoke detectors
6 components of a security system
- Control Panel
- Keypads
- Power Supply
- Inputs
- Outputs
- Communicator
3 HVAC types
Conventional
Electric
Heat Pump
Max number of thermostats
4 preferred, 6 max
Steps to an XH consultation
Greeting
5 minute sit down session
In-home assessment
Follow up session
Touchscreen display size TC203COM
800x400
ZigBee RSSI + LQI
Received signal strength indicator > -70 dB is green -70 to -84 is yellow <=85 is red LQI greater than 236
ZigBee range
10-75 meters
Encryption used for communication between touchscreen and ZigBee sensors
128 bit AES
Number of ZigBee channels
16
ZigBee channels used for XH
15, 19, 20 and 25
What happens if a ZigBee check-in fails?
1st check-in - no ack
2nd check-in sent after 30 seconds for 2 seconds
3rd 30 seconds later for 4 seconds
Each check-in increases by 2 seconds until 30:30 then it continues until response received or sensor dies
2 stage recovery for thermostat
Economy
Fast
Sensor communication failure populates after no comm in this time
6 hours
Siren repeater alerts
Status LED: Green, Red and Amber
White LED: 20w stobe
Backup battery: 24 hour
XH touchscreen siren output
85dB at 10ft
6 touchscreen internal features
Android Cellular Radio WiFi Capacitive touch Battery backup Siren
Touchscreen external features (203)
Home button Menu button back button Panic button LED Sleep button Volume rocker Night mode Camera Screen Headset Jack RJ45 Jack Power Cord
Original touchscreen for XH
SMC P5
2 companies used to start XH in the beginning
iControl and U-Control
Original iControl system only in Houston
SimonXT (GE)
Activation IVS
Ensure the customer is 100% active and can access the Subscriber Portal
Broadband Signal Strength IVS
Ensure that the customer touchscreen is connected via WiFI
Cellular Signal Strength IVS
Ensure the touchscreen is connected via cellular
IVS
Installation Verification Scorecard
Call to Verify IVS
Make sure the customer has saved 2 call to verify number
Sensor Testing IVR
Verify every sensor signal has been tested with central station
What does COPS stand for?
Central Office Processing Service
In 2012 there were an estimated ____ burglaries
2,103,787
In the US a home is burglarized every ___ seconds
14.4
Homes with monitored systems are ___ times less likely to be burglarized than homes without
3 times
Losses due to burglary average $___ less in homes with security systems than homes without.
$400
The average dollar loss per burglary offense was $____
$2,230
In 2012, a home fire occured every ___
85 seconds
Xfinity Home is the ____ home security and control solution
Total
What are the 5 zone types
Perimeter Interior Entry/Exit Fire 24-hour
Interior Zone options (4 of them)
Follower
Arm Night
With Delay
Delay Arm Night
24 hour zone options (3 of them)
Inform
Silent
Audible
What are the 4 zone conditions?
Ready
Fault
Trouble
Alarm
Xfinity Home does Not support this?
Partitioning
What touchscreen feature sounds an alarm then goes silent as it signals the CMS
Smash/Bash Protection
What are the 2 categories for the devices commonly used for XH?
Security
Lifestyle
ZigBee IEEE standard
802.15.4
ZigBee data rate
250kbps
WiFi range vs. ZigBee range
WiFi - 46 meters(150 ft)
ZigBee - 10-75 meters (33-246 ft)
Cellular heartbeat tiers
60 Minutes (High tier) 12 Hours (Medium tier) 24 Hours (Low tier)
Minimum broadband speed for XH
750kbps
What is the broadband IP for the touchscreen
- 252.80.244
cls. xfinityhome.com
What is the cellular IP address
69.252.80.250
What button should you press on a keyfob to pair it?
*star
How do you factory reset a keyfob?
Remove battery and hold *star and any other button while inserting battery then let go and immediately press the star key.
Where can you confirm the customer account information for XH?
Account Information Portal (AIP)
http://www.comcast.com/aip
What kind of backup battery does the XH touchscreen use?
4 volt Lithium Polymer (4400mAh) with a 5 year shelf life
What WiFi protocol does the WNR100 use?
802.11g
What is the WiFi repeaters model number?
WN2000RPT
Info available in AIP
Activation Code Premise Passphrase Customer Phone Number Customer Address Customer E-Mail address XH Account Status
IVS Result (inkling)
Subscriber Portal Activation Broadband Connectivity Cellular Connectivity Cops Passphrase CTV/CTN Sensor Testing
What is included in the welcome kit?
Alarm Certificate Window Decals Quick Reference Card Notice of Cancellation False Alarm Prevention
What paperwork in addition to the Customer Contract is needed?
Fire Alarm System Record
Minimum Operating System requirements
for Xfinity Home
MAC OS 10.9.3
Windows 7
Windows 8.x
Windows 10
Supported Browsers
Safari 7
Mozilla Firefox 28+
Chrome 34+
Internet Explorer 8,10 or 11
What is the RARE process?
Reflect
Acknowledge
Respond
Engage
What is the top bar of the touchscreen called?
Reference Header
What does the Reference Header on the touchscreen include?
Dashboard Navigation Icon
Current Time/Basic Weather
Troubles
More
What is the middle part of the touchscreen called?
Security Status Content Area
What is the bottom area of the touchscreen called?
Footer Area
What is included in the footer area?
Panic Icon
If the security shield is grey, what happens if you touch it?
Brings you to the zone bypass screen
What are the 3 touchscreen display options?
Security
Clock
Weather
(Camera if cameras)
What are the categories in the touchscreen Settings (Customer)
Touchscreen Security Sensors and Zones Home Devices Advanced Settings About
Options in Settings>Touchscreen
Do Not Disturb Screen Configuration Sound Configuration Language Audible Feedback Clean Screen
Options in Settings > Security (Customer Side)
Manage Keypad Codes
Alarm Test
Options in Settings > Sensors and Zones (Customer Side)
Change zone order
Options in Home Devices (Customer Side)
Lighting Thermostat Cameras WiFi Repeater Door Locks Other Devices
Options in Settings > Advanced Settings (Customer Side)
Account Information
Set Central Station Passcode
Connectivity
Reboot Touchscreen
Options in Settings > Security (Tech Side)
Manage Keypad Codes Entry and Exit Delay Alarm Transmission Delay Swinger Shutdown Alarm Test
Options for Entry/Exit delay in seconds(Tech Side)
30 seconds to 4 minutes in 5 second increments
Options for Alarm Transmission Delay(Tech Side)
Default 30 seconds options for 15 to 45 seconds
Swinger Shutdown settings (Tech Side)
Default of 2 max trips options for Disabled or 1-5
Options for Settings > Sensors and Zones (Tech Side)
Add Sensor/Zone Delete a Sensor/Zone Edit a Sensor/Zone Change Zone order Sensor Diagnostics Cross Zone Association Fire Alarm Settings Panel Interface
What are the 2 Panel Interface options (Tech Side)
Add Panel Interface Board (PIM)
Add Panel Replacement Module(PRM)
Options for Settings > Home Devices (Tech Side)
Lighting Thermostats Cameras Key Fobs Key Pads Sirens Wifi Repeaters Door Locks Other Devices
Options in Settings > Advanced Settings (Tech Side)
Account Information Diagnostic Tools Set Central Station Passcode Connectivity Reboot Touchscreen Reset to Factory Defaults Check For Firmware Updates
What is the max distance a mangnet should be placed from the transmitter?
0.25 Inches (6mm)
Optimal height for motion sensor
6 to 7 feet high
Avoid mounting motions sensors here
Exterior Locations In direct sunlight On windows On non-insulated walls Near HVAC outlets On or near moving objects
Length of the xCam pigtail?
12ft
Amount of money spent by Ft Worth police responding to false alarms
$1.5 Million
Percent of false alarms in Salt Lake City
Three tenths of 1 percent
Number of false alarms per year in Chicago
More than 300,000. The equivalent of 195 full time police officers
Number of independent alarm companies COPS monitors
3500+
Number of call centers for COPS
6 call centers in US
Response time for CMS to take first action
45 second, desired response time is under 20 seconds
What is the number of fires you can expect in your household in an average lifetime?
5 - An average of one every 15 years based on life expectancy of 78 years
Chances your household will have a reported home fire in an average lifetime?
1 in 4
Chances that someone in your household will suffer a fire related injury in an average lifetime?
1 in 10 - Most likely a minor injury in a non-reported fire
Chances someone in your household will suffer an injury in a reported fire?
1 in 89
What does NFPA stand for?
National Fire Protection Agency
NFPA Primary system requirements
In/Out
Up/Down
NFPA Code
NFPA 2010 Chapter 29
Avoid installing smoke detectors in the following locations
Attic: Dust and Heat Garage: Dust Smoke and Fumes Kitchen: Cooking smoke and heat Bathroom:Steam and Heat Laundry Room: Dust and Heat Crawl Space: Dust and humidity
Smoke Detector placement on single slope ceiling or “A” frame ceiling
Min 4” from an adjoining wall no more than 36” from the peak
Smoke detector placement on gabled ceiling
Placed within minimum of 12” from ceiling
NFPA code says smoke detectors must be 36 inches from these areas
Bathroom Door(with shower or tub)
Entry into kitchen/cooking area
Air supply heating or cooling vent
The blade tip of suspended ceiling fan
Smoke Detector battery
3V lithium CR123A 5-year life
Smoke Detector Heat Alarm
135 degrees F
ZigBee Channels Vs. Channels our touchscreen will use
ZigBee uses 11-26
We use 15,19,20 or 25
What are the 4 zone conditions
Ready - no faults, alarms or trouble
Fault - Changes from normal ready state
Trouble - Abnormal condition ie power loss or low battery
Alarm - Fault while system is armed
Outputs (6 components of security)
Sirens
Speakers
Strobes
All XH zone options
- Entry/Exit
- Perimeter
- Interior Follower
- Interior w/ Delay
- Interior follower arm night
- Interior delay arm night
- 24 Hour inform
- 24 Hour fire
- 24 Hour slient
- 24 Hour Audible
- Trouble Day/Alarm Night
Power Supply (6 Parts of a security system)
- AC Power
- Transformer
- Battery Backup
What is the max number of door locks?
4 Max
NFPA 70
NEC standard to which all electrical systems are installed
NFPA 72
National Fire Alarm Code to which all fire alarm systems are to be installed
Legacy Camera quality settings
High - 640 x 480 @ 10 FPS - min 691kbps upload Medium - 320 x 240 @ 15 FPS - min 250kbps upload Low - 320 x 240 @ 10 FPS - min 86kbps upload
Rating for indoor/outdoor cameras
IP54 - temp range 32-122 degrees F
Camera mounting for Stucco
1/4” masonry for #8 blue molly
2 #8 mollies and 2 #8 screws
Camera mounting for Brick walls
1/4” masonry for #8 blue molly
Use 1 #8 molly and 1 #8 screw
Drill into grout for older brick
Drill into brick or grout for newer brick
Camera mounting for Rock walls
Hammer Drill and masonry 1/4” bit for #8 molly
1 #8 molly and 1 #8 screw
Camera mounting for Hardy-Plank and Vinyl Siding
Blue mollies NOT required
Use a #8 screw only
Max bitrate for ZigBee
250kbps
What is the voltage range for thermostats rated as low voltage?
1 mV to 30 V
What is the power range for thermostats considered high voltage?
110V-220V
What is the key advantage to a programmable thermostat
energy/cost savings
3 Conditions to verify HVAC system is induvidual
- Customer has ability to adjust temp using a thermostat inside their unit
- Customers landlord allows replacement of existing thermostat
- Customer is responsible for their own utility bill
Phone number for Zen thermostat support
(949)359-8208
If you have an O or B wire it is more than likely a ____
Heat Pump
Remember to do what when removing wires from original thermostat
label each wire
How much wire should you leave to connect the thermostat?
3 inches
How much insulation should you remove for thermostat wires?
1/8”
Factory default thermostat
Remove batteries
Hold reset while replacing batteries
How do you pair a thermostat to touchscreen
Settings> Home Devices> Thermostats> Add thermostat On thermostat press menu twice then press Mate until it blinks Done to complete
Benefits of EcoSaver
Low Effort Comfort Convenient Savings Usage Reports
Key features of EcoSaver
Dashboard
EcoSaver Efficiency
Energy Conservation
Available views for energy savings and HVAC run times
Day
Month
Year
How do you test a furnace is functioning properly without the thermostat
Twist RH and W wires together and leave them together for 15 minutes. Should run uninterrupted if not likely an issue with furnace
How do you test that AC unit is functioning properly
Twist RC Y and G wires together
Minimum WiFi signal strength for devices
-75dB
What WiFi tools should be used for identifying interference?
inSSIDer or WiFi Analyzer
What info does a tech need for an RMA?
CPE ID of RMA'd touchscreen RMA activation code Account phone number Broadband server IP Cellular server IP Cellular APN