S1 8 - What makes a ‘good’ healthcare professional? Flashcards
1
Q
What qualities should a healthcare professional have?
A
Empathy Listening skills Patience Effective communication skills Control of own emotions Non-judgmental Confidence (appropriate!) Recognise own limitations Trustworthy/Honest Professionalism Teamwork skills Friendly/approachable Tolerance Resilience Knowledgeable/keep up-to-date Adaptable/flexible Sensitivity Cultural awareness Caring Dignity Confidentiality Respect for others Maturity Learn from experience/reflect on practice Ability to work under pressure Good organisational skills (self and time) Compassion Assertive Accept criticism/reflect on practice Set good example/be a role model Integrity Moral Professional attitude
2
Q
Define ‘responsibility.’
A
Concerned with answering for what you do
3
Q
Define ‘accountability.’
A
Being personally responsible for the outcome of one’s actions and being answerable for the consequences of what you do
(Accountability is personal – no other individual can be accountable for another)
4
Q
As a healthcare professional, which 8 parties are you legally accountable to?
A
Your employer Your patient The public Your profession Yourself Curriculum development Professional bodies Professional Codes of Conduct
5
Q
What is a ‘code of conduct?’
A
Sets down the standards of conduct, performance and ethics expected of (registered) health professionals.
Provides a mechanism by which allegations against a health professional can be judged
6
Q
State 11 possible reasons for poor medical practice.
A
Training need Time constraints Lack of staff Misunderstanding of patient’s needs Staff feeling unable to challenge established practice or senior colleagues Acceptance of poor practice Lack of leadership Incompetence Lack of caring Ineffective regulation Culture within the NHS
