Rules of Conduct Flashcards
What is rule 1
Be honest, Act with integrity and comply with your professional obligations and those obligations to the RICS
What is rule 2
Maintain your professional competence and ensure services are provided by competent individuals with necessary expertise
What is rule 3
Provide a good quality and diligent service
What is rule 4
Treat others with respect and encourage diversity and inclusion
What is rule 5
Act in the public interest, take responsibility for your actions, act to prevent harm and maintain public confidence in the profession
Example behaviours for rule 1
- do not mislead others
- Do not allow others to be mislead
- Identify CoI and do not proceed unless in accordance with CoI PS
- Firms have effective processes to identify CoI and keep records
- Provide advice honestly based on evidence
- Open and honest on fees and service
- Do not take advantage of others
- Protect confidential info
- Keep clients money safe and do not misuse
- Do not facilitate crime
Other considerations for rule 1
- Bribery act 2010
- PS on CoI
- Confidential Information
- Clients money
- Money laundering
Example behaviours for rule 3
- Understand clients needs and objectives before accepting work
- Agree scope, limitations and timescales before entering into contract
- Inform your are regulated - may need to disclose info to RICS
- Inform clients promptly if costs or terms change
- Work in timely manner with due care, skill and diligence
- Work in accordance with RICS guidance notes
- give basis of guidance or advice
- Clear communication
- All referrals are of best interest of the client and inform of any benefit you may receive
- Keep proper records
- Encourage sustainable solutions - Economic, social and environmental
- Understand risk and benefit of tech
- Check data is up to date, accurate, secure and have legal right to use it
- ## Effective quality assurance
Example behaviours for rule 2
- Only undertake work where have knowledge, skills and resources
- Supervise employees or subbies to ensure competence
- Reflect on work and think about future work
- maintain and develop skills - CPD
- Stay up to date with relevant legislation, codes of practice and technical standards
Other considerations for rule 3
- Sole principal - Locum prepared
- Registration of firms
- Designations
- Clients money
- Training and CPD
- GDPR
- Brexit
- Intellectual property
- Bribery act 2010
- Copyright
Example behaviours for rule 4
- Respect rights of others
- Treat others with courtesy
- Treat everyone fairly do not discriminate against protected characteristics
- Do not bully, victimise or harass
- firms check SC do not involve modern slavery or abuse
- Report abusive labour practices
- Work cooperatively
- Inclusive culture, Equal access
- Identify and address unconscious bias
Other considerations for rule 2
- PII
- Training and CPD
- Complaints handling
- Responsible principal/ Contact officer - Setting up a firm
Other considerations for rule 4
- Equality act 2010
- Anti bullying
- Anti slavery
- Covid-19
- H&S
- Advertising
- Whistle blowing
- D & I
- Unconscious bias
Example behaviours for rule 5
- Question practices and decisions that aren’t right
- Raise concerns with colleagues, manager, clients and RICS
- Whistleblowing
- Support others that have acted in good faith to report concerns
- Ensure public statements do not undermine public confidence in the profession
- Respond to complaints promptly, openly and professionally
- Do not dissuade complaints
- Consider health concerns against ability to do duty
- Manage finances responsibly
- Take appropriate action when rules have been breached
Other considerations for rule 5
- Complaints handling
- 3rd party redress
- PII
- Branding
- Risk management
- Bribery act 2010
- Money laundering
- Social media
- Locum/ sole principal
