D I & T

Question 1

What is workplace diversity?

Answer 1

• Hiring a wide range of individuals, applicable to race, culture, gender, ethnicity, sexuality, language, education & background

Question 2

What are some advantages of diversity in the workplace?

Answer 2

• Promotes different ideas and ways of thinking from people of different backgrounds with different experiences, adds to a companys brand & culture, prevents decisions being made based upon sterotypes, improves business performance by refining and defining the companys executions and services offered

Question 3

Define inclusion in the workplace

Answer 3

• A work environment where individuals are treated fairly & respectfully, have equal access to opportunities & resources, enables employees to fully contribute to a companys success

Question 4

What is meant by teamwork?

Answer 4

• A co-operative effort by a group of people to achieve a common goal, understanding that thinking, planning, decisions & actions are better done co-operatively

Question 5

What are the advantages of teamworking?

Answer 5

• Shared workload, improved productivity, improved quality, improved customer focus, quicker solutions, increased motivation, utilising various skillsets

Question 6

What is unconscious bias?

Answer 6

• The underlying attitudes or stereotypes that people associate with certain groups, influencing how they engage & make decisions in terms of promotions, recruitment & performance management

Question 7

What is the key legislation associated with DIT?

Answer 7

• Part time workers regs 2000
• Fixed term employeed regs 2010
• Human rights act 1998

Question 8

What is the Equality Act 2010?

Answer 8

• A discrimination law which protects individuals from unfair treatment, promotes fairness & equality, provides legal framework to protect rights of individuals & advance equal opportunities

Question 9

What are protected characteristics?

Answer 9

• A characteristic which still has significant discrimination against it. For example, age, sexual orientation, marriage, pregnancy / maternity, gender, race, religion, disability

Question 10

What does your companys Equal Opportunities Policy mean?

Answer 10

• Ensured equal chance to take up opportunities, making full use of them & fufilling their potential
• Does not discriminate against protected characteristics

Question 11

What is inclusive communication?

Answer 11

• Sharing information in a way everybody can understand, keeping everybody engaged, ensuring everyone can contribute

Question 12

What makes a good team?

Answer 12

• Common goals
• Clear objectives
• Respect
• Identifying strengths & weaknesses
• Trust
• sharing knowledge
• Speaking openly
• Range of styles

Question 13

How to select the right team?

Answer 13

• Understand task at hand
• Understand skills needed to complete a task
• Review skills already available
• Be willing to recruit new members to fill the shortfall in skills requiref

Question 14

What is the difference between leadership & management?

Answer 14

• Leadership - setting a new direction or vision
• Management - controls / directs people according to pre-established prinviples, goals or values

Question 15

Why might a team fail?

Answer 15

• No skills to meet objective
• Inadequate resource
• Clashing personalities
• Poor leadership

Question 16

What is Tuckmans Theory?

Answer 16

A theoretical model which sets out how to tackle a task from formation of the team through to completiok of the task in 5 stages
1) forming - specification of common goals & desired behaviour
2) storming - conflicts & negotiation
3) normimg - consensus and team spirit
4) performing - finding the balance of conformity & deviance
5) adjorning - feedback & disperson

Question 17

What is a RACI matrix?

Answer 17

• Responsible - people who do fhe work
• Accountable - who is responsible for the work?
• consulted - people who input the knowledge
• informed - people who need to be in the picture

A responsibility assignment matrix which describes various roles in completing a task & their level of involvement

Question 18

What are formal communication processes?

Answer 18

• Communication through pre-defined channels set by companies
• Usually conveyed from top leadership to various departments
• Eg. Meetings, reports

Question 19

How does partnering & collaborative working effect a team?

Answer 19

• Improves the way a team works together & solves problems
• Leads to more innovation, efficient processes, increased success through improved communication
• Through listening & learning from team members, can help each other achieve goals

Question 20

What is a strategic alliance?

Answer 20

• An agreement between 2 or more parties to pursue a set of agreed upon objectives needed whilst remaining independent organisations