RMC Hot Topics 9th Edition Flashcards - Quality Management: 11-20
Who has responsibility for quality on a project?
Although team members must inspect their own work, the project manager has the ultimate responsibility for quality.
What are some tools and techniques that are used in the Plan Quality Management process?
Interviews
Brainstorming and benchmarking
Decision-making
Cost-benefit analysis
Cost of quality (COQ)
Logical data models
Matrix diagrams
Mind mapping
Flowcharts
Test and inspection planning
Meetings
Define benchmarking.
Define cost-benefit analysis.
Benchmarking: comparing your project to other projects or organizations to establish quality metrics, acceptable variance ranges, and measure quality.
Cost-benefit analysis: comparing the costs of an effort to the benefits of that effort.
What are the impacts of poor quality?
Increase costs
Decreased profits
Low morale
Low customer satisfaction
Increased risk
Rework
What does the cost of quality (COQ) do?
Ensures the project is not spending too much to achieve a particular level of quality.
What are examples of costs of conformance and costs of nonconformance?
Costs of conformance:
- Quality training
- Studies
- Measuring quality of interim deliverables
- Surveys
- Efforts to ensure everyone knows the process to use to complete their work
Costs of nonconformance:
- Rework
- Scrap
- Inventory costs
- Warranty costs
- Lost business
What are costs of nonconformance associated with?
Which should be greater, the costs of conformance for nonconformance?
Costs of nonconformance are associated with poor quality.
Costs of conformance should be less than costs of nonconformance.
What is marginal analysis?
An analysis focused on finding the point at which the benefits or revenue to be received from improving quality equals the incremental cost to achieve quality.
What is a logical data model?
It contains a description of the quality needs of the project and is used to understand the requirements, clarify business rules, and define processes.
What does a flow chart show?
How is process or system flows from beginning to end, how the elements interrelate, alternative paths the process can take, and how the process translates inputs into outputs.
