RMC Hot Topics 9th Edition Flashcards - Quality Management: 1-10

1
Q

What is the process of quality management?

A

Plan Quality Management

Manage Quality

Control Quality

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2
Q

What are the key outputs of the Plan Quality Management process?

A

Quality management plan

Quality metrics

Updates to project management plan and project documents

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3
Q

What are the key outputs of the Manage Quality Process?

A

Test and evaluation documents

Quality reports

Change requests

Updates to project management plan and project documents

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4
Q

What are the key outputs of the Control Quality process?

A

The Control Quality process is closely related to the Control Quality process and is primarily about measuring the quality of the product. Key outputs are:

  • Quality control measurements
  • Validated changes
  • Work performance information
  • Updates to project management plan and project documents
  • Change requests
  • Verified deliverables
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5
Q

What is the definition of quality?

A

The degree to which the project fulfills requirements

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6
Q

How does quality differ from grade?

A

Whereas quality is the degree to which a project (or deliverable) fulfills requirements, grade refers to a general category or classification of a deliverable or resource that indicates common function, but varying technical specifications. Example: a low grade of concrete vs. high grade.

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7
Q

What does gold plating mean?

A

Adding extra items and services to customer deliverables that do not necessarily contribute added value or quality.

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8
Q

Why is “prevention over inspection” important?

A

Because the cost of avoiding or preventing mistakes is much less than the cost of correcting them.

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9
Q

What does continuous improvement involve?

A

Continuous improvement involves continuously looking for ways to improve the quality of work, processes, and results.

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10
Q

How much inventory is maintained in a just-in-time (JIT) environment?

How does this affect attention to quality?

A

Little inventory is maintained.

It forces attention to quality as well as schedule. If quality is low, there will be waste and rework and JIT inventory will be insufficient.

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