RMC Hot Topics 9th Edition Flashcards - Quality Management: 1-10
What is the process of quality management?
Plan Quality Management
Manage Quality
Control Quality
What are the key outputs of the Plan Quality Management process?
Quality management plan
Quality metrics
Updates to project management plan and project documents
What are the key outputs of the Manage Quality Process?
Test and evaluation documents
Quality reports
Change requests
Updates to project management plan and project documents
What are the key outputs of the Control Quality process?
The Control Quality process is closely related to the Control Quality process and is primarily about measuring the quality of the product. Key outputs are:
- Quality control measurements
- Validated changes
- Work performance information
- Updates to project management plan and project documents
- Change requests
- Verified deliverables
What is the definition of quality?
The degree to which the project fulfills requirements
How does quality differ from grade?
Whereas quality is the degree to which a project (or deliverable) fulfills requirements, grade refers to a general category or classification of a deliverable or resource that indicates common function, but varying technical specifications. Example: a low grade of concrete vs. high grade.
What does gold plating mean?
Adding extra items and services to customer deliverables that do not necessarily contribute added value or quality.
Why is “prevention over inspection” important?
Because the cost of avoiding or preventing mistakes is much less than the cost of correcting them.
What does continuous improvement involve?
Continuous improvement involves continuously looking for ways to improve the quality of work, processes, and results.
How much inventory is maintained in a just-in-time (JIT) environment?
How does this affect attention to quality?
Little inventory is maintained.
It forces attention to quality as well as schedule. If quality is low, there will be waste and rework and JIT inventory will be insufficient.
