Rest

Question 1

Care Delivery Value Chain

Answer 1

Patient value
1. Informing & Engaging
2. Measuring
3. Accessing the patient

Health outcomes per unit of cost
- Monitoring/preventing
- Diagnosing
- Preparing
- Recovering
- Monitoring/managing

Question 2

Informing & engaging

Answer 2

Prevention and screening
Education
Patient compliance counselling and monitoring

Question 3

Measuring

Answer 3

Tests
Imaging
Outcomes
Patient records

Question 4

Accessing the patient

Answer 4

Sites of care: office visits, lab visits, patient transport, visiting nurses

Question 5

KPI

Answer 5

Key performance indicators
Well-defined performance measurements used to monitor, analyze and optimize all relevant health care processes to increase patient satisfaction

Question 6

Examples KPI

Answer 6

Average hospital stay
Bed occupancy rate
Patient drug cost per stay
Treatment costs
Patient follow-up rate
Hospital readmission dates
Patient wait time
Patient satisfaction
Patient mortality
Patient safety

Question 7

APM

Answer 7

Alternative payment methods

Question 8

Best for designing new service

Answer 8

Service blueprint
Identifies potential points of failure, highlights oppertunities

Question 9

Best for improving a service

Answer 9

Value stream mapping
Removal of waste

Question 10

Best for documenting and gathering information

Answer 10

Process flow map

Question 11

Process indicators

Answer 11

Measures activities during an episode of care & are determinants of outcome
Patients that received screening after stroke
Door to needle time
Time from onset to hospital

Question 12

Cost indicators

Answer 12

Time spent to patient with hip replacement
Treatment days
Material costs