Fundamentals HSOM 2.0

Question 1

Batch waiting time

Answer 1

Waiting time till batch is completed
Determinant is batch size

Question 2

Queue waiting time

Answer 2

Waiting time in queue
Determinant is number of servers

Question 3

Platform waiting time

Answer 3

Waiting time till service arrives
Determinant is frequency of service

Question 4

Push system

Answer 4

Each step is scheduled after finishing the previous step
Resource-oriented: waiting time depended on resources in different steps

Question 5

Pull system

Answer 5

Backward planning
Shorter throughput time
Better prioritising
Process-oriented: limiting waiting times in between

Question 6

Value stream mapping

Answer 6

Lean
Analyse, design and manage flow of materials & information
Includes value-adding and non-value adding activities
Identifies value & waste
Improves efficiency, throughput and quality

Question 7

Value stream mapping most applicable for

Answer 7

Improving services
Least for designing new services

Question 8

Dimensions of health service quality

Answer 8

RRECC
Reliability: keeping your promises
Responsiveness: waiting time
Empathy
Communication: expectations
Caring

Question 9

Care pathway

Answer 9

Mutual decision-making and organization of care processes for a well defined group of patients during a well defined time period
Improves QoC, Patient outcomes
Increases patient safety and satisfaction
Optimizes capacity utilization