Lean

Question 1

Focus of lean tools

Answer 1

removing non-value added activities

Question 2

Two pillars of lean

Answer 2

Total elimination of waste
Respect for people

Question 3

Principles

Answer 3

IIFPP
Provide value customers desire
Identify value stream & eliminate waste
Line up remaining steps to create continous flow
Pull production based on customers consumption
Start over in persuit of perfection

Question 4

Types of waste

Answer 4

TIMWOODT
Transportation (poor layout)
Inventory (excess stock, expired supplies)
Motion (unnecessary staff movement)
Waiting (workloads that do not level)
Overproduction (unnecessary diagnostic tests)
Over processing (duplication of information)
Defects
Talent (Employees quit giving suggestions for improvement)

Question 5

Lean tools

Answer 5

VSM
5S: tidy up workspace
Physical layout improvement
Root cause analysis
A3 report

Question 6

Lean leadership

Answer 6

1. Convincing and setting an example
2. Unlocking individual team potential
3. Solving problems systematically
4. Enthusing & actively participating & visualizing
5. Developing self-managing teams
6. Sensing what is needed for change
7. Listening, sharing information and appreciating

Question 7

Clinical variability

Answer 7

Different patients

Question 8

Professional variability

Answer 8

Working speed and experience

Question 9

Flow variability

Answer 9

Uneveness in arrival