Improvement concepts (Sig Sigma Roles)

Question 1

Redesign approaches

Answer 1

Business process design
Focused factories

Question 2

Business process design

Answer 2

Start with nothing, think about what you need and what is ideal for the situation
Process orietned
Incremental implementation (updating & replacing systems)

Question 3

Focused factories

Answer 3

Focus on a limited, managable set of product/services
Non-shared resources
Focus on two domains: product, process

Question 4

Product domain

Answer 4

Less product variety
Single specialty or patient group
Diabetic centre

Question 5

Process domain

Answer 5

Less process variety
Multiple patients groups that require the same care path way
Hernia specialist

Question 6

Benefits focused factories

Answer 6

Less complex planning
Less changes between products
Learning curve

Question 7

Continuous improvement approaches

Answer 7

Six sigma
Theory of constraints
Lean management

Question 8

Six sigma

Answer 8

To reduce variation
Control charts to distinguish between special and common cause variation
Problem focused
DMAIC

Question 9

Six sigma organization rolls

Answer 9

MG BECAP
Master black belt
Green black belt
Black belt
Executive
Champion
All employees
Project member

Question 10

Green belts

Answer 10

Part-time
Helps black belts

Question 11

Black belts

Answer 11

50-100% black belt activities
Facilitate and practice problem solving

Question 12

Master black belt

Answer 12

Full time
Train & coach green & black belts
Statistical problem solving experts

Question 13

Champion

Answer 13

Project owner
Implements solutions
Manager of black belts

Question 14

Executive

Answer 14

Own vision, direction, integration, results
Lead change

Question 15

Project member

Answer 15

Part-time
Project specific

Question 16

Alle employees

Answer 16

Understand vision
Apply concepts

Question 17

Common cause variation

Answer 17

Random & normal in every process
Consistent over time
Between UCL and LCL

Question 18

Special cause variation

Answer 18

Unstable process
Not consistent over time
E.g. machine not working properly
Above/below UCL and LCL

Question 19

X-bar chart

Answer 19

Monitors the mean of the process
X+A2R, X-A2R

Question 20

R-chart

Answer 20

Monitors the variation within the process
D4R, D3R