Responding to KPIs

Question 1

Staff training

Answer 1

Staff training can be used to enhance skills of employees to improve efficiency and effectiveness

can be used for: staff turnover, workplace accidents, lack of productivity growth
Can lead to: improved quality products, better service, reputation boosts and more customers

Question 2

Staff Motivation

Answer 2

Increasing staff motivation by using motivational theories (e.g offering rewards, pay raises, opportunities for career advancement etc.)

Can be used for: Lack of productivity growth, customer complaints, staff absenteeism, staff turnover and net profit.