Quality Management

Question 1

Quality Control

Answer 1

A quality management strategy where individual products are checked at regular intervals for flaws and errors. If errors are found, corrective action is taken. The quality of goods are usually set by the business itself.

Question 2

Quality Assurance

Answer 2

Is a business-wide set of standards which are usually set by an outside party. It focuses on refining quality in the processes of the business to stop mistakes from occurring.

Question 3

Total Quality Management

Answer 3

A business-wide approach to quality control where a commitment to quality is considered in every aspect of the operations. Three approaches can include:
- employee empowerment, which employees share ideas in circles and present ideas to management.
- Continuous improvement, where quality standards are consistently evaluated and improved upon.
- Customer focus, where the satisfaction of the customer dictates the quality of production.