Regulations and Complains for a Legal Executive A01 Flashcards
1
Q
who are legal executives governed by
A
Chartered Institute of Legal Services (CILEx)
2
Q
who are legal executives regulated by
A
the CILEx Regulation Board
3
Q
what can the CILEx Regulation Board do if there is evidence of professional misconduct
A
-suspend a legal executive
-strike-off a legal executive
4
Q
who deals with general complaints about legal executives
A
Legal Ombudsman
5
Q
what sort of complaints does the Legal Ombudsman deal with
A
-poor service
-delays
-excessive fees
6
Q
what can the legal ombudsman do if they agree the service has been unsatisfactory
A
-apologise
-give back any documents
-put things right (e.g: remedy the issue that constituted poor service)
-refund of reduce fees
-pay compensation up to £50k
