random definitions Flashcards
flexible workforce
- reduce staffing costs by creating more flexible working
- e.g. multi-skilling, part time staff
- easier to respond to fluctuation in demand
what are multi-skilling and the benefits?
- training employees to do several jobs within the business
- greater utilization of staff and prevents disruption when staff are absent
part-time employees
- allows greater flexibility for businesses to stay open longer
- shifts will be shared
- less than 30 hours a week
temporary staff
- employing for a specific period of time only
flexible hours
- staff are able to vary the hours they work to meet the needs of business
- may have time for their own needs
zero answer contracts
- business doesnt guarantee any work until there is demand for them to be working
what is meant by outsourcing?
when the business finds another business to complete tasks
dismissal
when an employee leaves their job due to gross misconduct, broken their contract or their performance is inadequate
what is meant by redundancy?
employees may need to leave their job role as it is no longer needed by the business
what is recruitment?
is to employ and retain the best possible human resources
what is a job description?
summary of the main duties and responsibilities associated with an identified job
person specification
identifies the skills, knowledge and experience a successful candidate is likely to have
how does a business decide what training method to use?
size of the business, cost of training, time available to spend on training
on the job training
learning a new skill at the place of employment by watching an experienced employee
off the job / external training
- takes part externally away from the job - training is expensive
- run by experts
sitting next to Neille
learning by sitting, watching and the doing
e.g shadowing
apprenticeships
training on the job and in college on a day release system
courses
sending employees away on a course for additional training
span of control
the number of employees the manager is responsible for
chain of command
concerned with the way in which responsibility is shared within the business
delegation
the responsibility for another person to carry out specific activities
motivation
forces that encourage and drive people to work harder
Taylors theory
- idea that we are motivated by money
- paying employees per product they make motivates them to produce more
- can cause quality to fall
Mayos theory
Hawthorne studies - altered the working conditions
- staff were asked for feedback
- sense of involvement that motivated the workers
Absenteeism
the number of staff absent as a percentage of the total number of staff employed
Labour turnover
the number of staff who leave each year as a percentage of total staff employed
productivity of labour
the total level of output in a given period / total number of staff employed
job enrichment
offering a range of tasks to an employee
job rotation
completing different task throughout the shift
what is an autocratic leader?
makes all major decisions and there is little worker involvement
what is a democratic leader?
leaders and the workforce has some control over decision making
what is a laissez-faire leader?
leaders have no control over their decisions, leaving the workforce to make them
home working
- carry out their job at home
outsourcing
the practice of using the service of another organisation
collective barganing
when a trade union negotiates with an employer on behalf of all employees
