MOTIVATION - NON FINANCIAL

Question 1

define delegation and empowerment
pros and cons

Answer 1

Delegation; tasks allocated to different workers by managers who then manage the task
Empowerment; worker also has scope to decide what the task should be

+ Motivates managers to make decisions
+ Improves sense of responsibility
+ Make employees feel involved
- Managers sometimes allocate tasks to unsuitable workers; risk of bad decisions, may slow down decision making and consistency across business

Question 2

define consultation
pros and cons

Answer 2

Employees made to feel part of decision making process

+ Boosts morale; get new views
- Demotivating if views are not acted on

Question 3

define team working
pros and cons

Answer 3

In order to benefit from social aspects of motivation

+ Creates multi-skilled teams, flexibility
+ Improved purpose or commitment to job
- Tension, clash of ideas/culture
- Ineffective workers

Question 4

define flexible working
pros and cons

Answer 4

Offering a variety of working patterns so that employees can achieve a work life balance

+ Equal opportunities
+ Can cut on employment costs
- Scheduling; need core hours covered, difficult to control
- Difficult to build team spirit

Question 5

define job enrichment
pros and cons

Answer 5

Giving employee greater variety of tasks of higher responsibility

+ Can motivate by giving workers a challenge
- It may be beyond skills or may be seen as more work

Question 6

define job rotation
pros and cons

Answer 6

Moving employees from one task to another

+ Multiskilled workers can do more than one task
- Jobs not any more challenging, lower productivity if not a specialist