APPROACHES TO STAFFING Flashcards
employee as an asset
advantages
• Train them; develop skills, productivity
• Involve them in decision making (delegation)
• Better staff retention; saves recruitment costs
• Add value to product i.e. better level of customer service
• Invest in working conditions
• Job security
employee as a cost
disadvantages
• Limited motivation, low productivity
• Low morale, higher turnover
• Increase likelihood of redundancies
• Pay minimum to workers
how do you develop customer loyalty?
- customer service
- ease of access
- emotional attachment
- good communication; inform customers of new products
what is dismissal?
• Individually focused
• May be fired/dismissed due to absenteeism, gross misconduct, breach of contract
• Immediate; no financial pay off
what is redundancy?
• Effects groups of employees
• Workers’ job no longer exists; lack of business, restructuring, replaced by technology
• Can be voluntary
• Statutory payment required based on length of service
benefits of employee representation
+ Increased empowerment and motivation of the workforce
+ Employees become more committed to the objectives and strategy of the business
+ Better decision-making because employee experience and insights are taken into account
drawbacks of employee representation
- Time-consuming; potentially slows decision making
- Conflicts between employer and employee interests may create resistance to a necessary change in the business
- Managers may feel their authority is being undermined
what are the overall advantages of flexible working?
Allows to respond to short term changes in demand
Specialist jobs can be done by experts who do not have to be permanently employed
Easier to manage staffing costs
what are the overall disadvantages of flexible working?
- Employees may not feel committed to company if not permanent contract
- Communication can be a problem
- Outsourced work may be of lower quality
define flexible workforce
where employees are offered a variety of ways to work for example working time, working location and the pattern of working
define employee as a cost
treat employees simply as a resource of the business
• Centralise decision making
• Find ways to maximise output while minimising staff costs
define an employee as an asset
treat employees as the most important resource in the business and a source of competitive advantage.
• Train them; develop skills, productivity
• Involve them in decision making
