MOTIVATION

Question 1

what is the importance of motivation to a business?

Answer 1

*Highly motivated staff leads to: greater productivity, less wastage, higher profitability, higher quality

*If employees are demotivated, they may: lack commitment/loyalty to the business, have high absenteeism, low productivity
This may lead to: high labour turnover or industrial disputes

Question 2

Taylor (scientific management)

Answer 2

• motivated by money
• close supervision
• break production into smaller components
• piece rate = work harder and maximise productivity
• autocratic style
• inc productivity and lower unit costs
• repetitive nature = demotivate

Question 3

what is motivation?

Answer 3

the will to work

Question 4

mayo

Answer 4

• mayo said people are more motivated by:
• freedom at work, two way communication, group work
• so basically when their social needs are being met whilst at work
• paternalistic approach

Question 5

maslow

Answer 5

• heirarchy of needs
• 5 levels
• every level needs to be met to progress
• hard to measure,
• some people may not have their lower needs met but still aim for self actualisation

Question 6

herzberg - two factor theory

Answer 6

• 2 factors:
  1. HYGEINE = pay, working conditions, job security, how your treated
  2. MOTIVATORS = achievement, inc responsibility, meaningful work
• con - everyone has different individual needs