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IPC > quiz 8 > Flashcards

quiz 8 Flashcards

1
Q

research shows as much as _____ of our communication time is spent listening

A

2/3

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2
Q

phrase the speakers meaning

A

state in your own words, be objective, confirm

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3
Q

understanding the speakers feelings

A

echo feelings engage in perception checking, empathy

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4
Q

ask questions

A

support the speaker, dont stray from topic

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5
Q

leveling

A

detail reduced, things omitted, loss of complexity

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6
Q

sharpening

A

items heightened or emphasized

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7
Q

assimilation

A

interpret something based on your biases, expectations, and needs; the message is reconstructed to reflect your views

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8
Q

attending

A

2nd step, devoting attention to the information to the information you have received

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9
Q

salience

A

what was most noticeable/significant

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10
Q

mental bracketing

A

put irrelevant thoughts aside

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11
Q

receiving

A

1st step, when seeing and hearing are experienced together

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12
Q

noise pollution

A

sound in the surrounding environment that obscures or distracts our attention from auditory input

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13
Q

multitasking

A

using multiple forms of tech at once, try to limit this to elevate attention to improve attending

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14
Q

understanding

A

3rd step, of interpreting the meaning of another person’s communication by comparing new information with past knowledge

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15
Q

short term memory

A

temporarily houses information

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16
Q

long term memory

A

devoted to permanent information storage

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17
Q

responding

A

4th step, communicating their attention and understanding to you

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18
Q

feedback

A

positive/negative, timing

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19
Q

back channel cues

A

verbal/nonverbal cues

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20
Q

paraphrasing

A

summarizing others comments

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21
Q

recalling

A

5th stage, remembering information is a crucial part of the listening process

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22
Q

mneemonics

A

devices to aid memory

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23
Q

eavesdropping

A

intentionally listening to private convorsations

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24
Q

pseudo listening

A

behaving as if you are paying attention though you are really not

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25
Q

aggressive listening

A

ambushing, only listening to someone to attack what they see

26
Q

narcissistic listening

A

self-absorbed listening: the perpetrators ignore what others have to say and redirect the consequences to themselves or their own interests

27
Q

listening to comprehend

A

accurately interpreting and store the information you recieve

28
Q

listening to dicern

A

distinguishing one sound from another, listening to vocal tone

29
Q

listening to analyze

A

carefully evaluate the message you are receiving and you judge it

30
Q

listening to appreciate

A

simply enjoying the sounds and sights you are experiencing

31
Q

listening to support

A

suspend judgment and openly express empathy

32
Q

task oriented listeners

A

seeing listening as a transaction, prefer brief, to the point and accurate messages from others

33
Q

relational listeners

A

view listening as an opportunity to build and maintain relationships with others

34
Q

critical listeners

A

focus on the accuracy and consistency of what another person says; critically consider and evaluate

35
Q

analytical listeners

A

withhold judgment until they have considered all the facts and issues

36
Q

nonverbal communication

A

uses multiple sensory channels, more ambiguous, has fewer rules, has more meaning (mixed meaning)

37
Q

_____ nonverbal communication, _____ verbal

A

93%, 7%

38
Q

_____ body language, _____ voice, _____ words

A

55%, 38%, 7%

39
Q

vocalists

A

how you say something, vocal and nonverbal - loudness, pitch, tone, and speech rate

40
Q

haptics

A

social polite - most common handshake
functional - professional
friendship - warmth
love - intimacy
sexual - arousal
aggressive - hostile

41
Q

masking

A

project emotions you don’t feel

42
Q

intensifying

A

exaggerating a feeling

43
Q

deintensifying

A

underplaying a feeling

44
Q

neutralizing

A

no emotion

45
Q

eye messages

A

express emotions, monitor feedback, regulate and control, hostility - prolonged staring

46
Q

civil inattention

A

things normally done in private - see in public avert your gaze

47
Q

emblems

A

translate into words

48
Q

illitrators

A

enhance messages

49
Q

regulators

A

control conversations

50
Q

adaptors

A

self - itch, move hair out of eyes
alter - do onto someone else
object - playing with a pen

51
Q

immediacy

A

find someone interesting or attractive

52
Q

power

A

influence or control other people

53
Q

passive

A

gestures below your waist. lack of eye contact, poor body posture

54
Q

assertive

A

gestures between your waist and chest, elbows are moving, strong eye contact

55
Q

aggressive

A

gestures above the chest, loud and. demanding voice, intense eye contact

56
Q

passive aggressive

A

communicate with a variety of body language movements, muttering, and facial expressions that don’t match words

57
Q

territorially

A

the tendency to claim physical spaces as your own and to define certain locations as areas we don’t want others to invade without permission

58
Q

public territory

A

have temporary occupancy

59
Q

primary territory

A

exclusive to the owner

60
Q

secondary territory

A

not exclusive to the you

61
Q

central marker

A

reserves your place

62
Q

boundary marker

A

divides territories with others

IPC (8 decks)

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