Quiz #12 Flashcards
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT, the Fire Chief’s expectation is that all members govern their behavior through abiding by all City policies, the Department’s Core Values, Code of Conduct, and DPPH, and embrace our _____________
Mission Statement
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT, when conflicts and/or disagreements occur at the workplace that lead to disruptions in the work environment, immediate supervisors shall do all the following:
Direct employees to immediately cease in the engaged activity.
Attempt to resolve the issue and provide clear expectations.
Make immediate notification to their respective supervisor.
Document the incident by utilizing the Complaint Tracking System (CTS)
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT, when conflicts and/or disagreements occur at the workplace that lead to disruptions in the work environment, immediate supervisors shall do all the following:
- All members shall be given immediate review and understanding of the Department’s zero tolerance policy toward discrimination, harassment, and retaliation as noted in the Department’s DPPH.
- Document and journalize the dates and times of when the above recommendations have been directed or completed by the immediate supervisor.
- Consider if the Department’s Mediation program can be of assistance
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT, next Level Supervisors (Battalion Chief/Section Commander) Responsibilities are to
ensure the incident is documented and placed into CTS.
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT, the _________________ serves as the Department’s Personnel Officer/Designee and will make appropriate notification to Medical Services Division for the Workplace Assessment
Risk Management Section Battalion Chief
DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT states that with _____________, conflict resolution begins before the struggle occurs.
good leadership
DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT states that the Professional Standards Division’s (PSD) primary function is to conduct and ensure thorough investigations, consistency in the application of discipline and compliance with the provisions of the
California State Firefighter’s Bill of Rights
According to DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT the responsibility for maintaining good order falls largely on the shoulders of our _______.
officers
According to DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT, the purpose of progressive engagement and if necessary discipline, is three-fold…
- Set expectations of other members.
- Modify the behavior of an underperforming member.
- Maintain public trust in our Department.
According to DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT, the Manual of Operations states that, “an F-_____ Notice to Improve Performance is appropriate when a deficiency has been observed in a member’s appearance, attitude, work habits, performance or actions.”
1104
According to DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT, how long is the Notice to Improve Performance retained for?
until the deficiency is corrected
DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT states that the _____________ keeps the original Notice to Improve Performance.
member
DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT states that ____________ creates the Reprimand.
Professional Standards Division
According to DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT, what is the step 2 of progressive engagement?
Formal Counseling/Training
According to DB 19-07 - DIRECT LINE OF SUPERVISION CONFLICTS OF INTEREST, should any scheduled transfer or current assignment place a supervisor in a rating or reviewing role to a member in one of the above relationships, the supervisor shall inform his or her immediate supervisor in writing as soon as they become aware. The notification may be in the form of _________
an F-223
According to DB 18-04 - WORKPLACE VIOLENCE AWARENESS INFORMATION, workplace violence against an employee by a present or former employee, supervisor, or manager is categorized as
Type 3 Violence
According to DB 18-04 - WORKPLACE VIOLENCE AWARENESS INFORMATION, employees must use caution when dealing with upset individuals. Some techniques that can be utilized to calm a hostile person include all the following:
use empathy
listen actively
stay calm
don’t patronize
According to DB 18-04 - WORKPLACE VIOLENCE AWARENESS INFORMATION, if the person is simply argumentative or making verbal threats against members or bystanders, place a “______________” call to Metro Fire Communications (MFC) and stand by for the Los Angeles Police Department (LAPD).
Back up the Fire Department
According to DB 18-04 - WORKPLACE VIOLENCE AWARENESS INFORMATION, the LAFD’s Workplace Violence Coordinator is the Battalion Chief assigned to _______________
the Risk Management Section
According to DB 18-04 - WORKPLACE VIOLENCE AWARENESS INFORMATION, the LAPD has a Threat Management Unit that can determine if an employee is a danger to themselves or others and has the ability to institute a ___-hour hold.
72
DB 18-12 - BEHAVIORAL HEALTH AWARENESS states that members should prioritize sleep at a minimum of_____ hours per night.
7-8
DB 18-12 - BEHAVIORAL HEALTH AWARENESS states that critical incidents are a component of the firefighting profession. Research suggests that it is not the trauma itself that leads to negative outcomes, but the __________ of the event
interpretation
According to DB 18-12 - BEHAVIORAL HEALTH AWARENESS life balance and satisfaction are achieved through _______________
emotional intelligence and proactive coping.
According to TB #097, THE KEY TO EFFECTIVE COMMUNICATION, the message that we send to others is often _________ percent non-verbal or “body language.”
50 to 60
