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1
Q

True or False: Your team needs you to put aside your individual strengths.

(A) True
(B) False

A

(B) False

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2
Q

Of the five types of communication from supervisor to staff, which one is designed to provide a police officer with a full understanding of his position?

(A) Job instructions
(B) Job rationale
(C) Procedures and practices
(D) Feedback
(E) Organizational goals
A

(B) Job rationale

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3
Q

Which of the four intelligences is defined mainly as positive or negative enthusiasm?

(A) physical intelligence
(B) mental intelligence
(C) emotional intelligence 
(D) spiritual intelligence
(E) none of the above
A

(C) emotional intelligence

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4
Q

For officers given a choice between a bump in pay and empowerment, more than __% opt for more voice.

(A) 90
(B) 60
(C) 50
(D) none of the above

A

(A) 90

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5
Q

True or False: Team leadership reinforces the belief that accountability and empowerment go hand in hand.

(A) True
(B) False

A

(B) False

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6
Q

Expert power is acquired by your

(A) Decisions
(B) Strengths 
(C) Vision
(D) Communications
(E) all of the above
A

(E) all of the above

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7
Q

What is/are the main difference(s) between COMPSTAT and its manual predecessors?

(A) it provides real-time data
(B) it actually measures performance
(C) it enforces precise accountability
(D) it has unintentionally fostered teamwork
(E) all of the above
A

(E) all of the above

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8
Q

Leadership is the ______ to command.

(A) authority
(B) ability
(C) confidence 
(D) capacity
(E) all of the above
A

(D) capacity

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9
Q

What is the first step to be taken in building a reliable and valid evaluation process?

(A) chose multiple raters
(B) train the raters
(C) conduct a comprehensive and in-depth job analysis
(D) Create a Significant incidents database
(E) none of the above

A

(C) conduct a comprehensive and in-depth job analysis

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10
Q

Change is

(A) a construct
(B) a paradigm
(C) a preference
(D) a constant
(E) all of the above
A

(D) a constant

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11
Q

Of the six Pillars of Character shown below, which one embodies the values of justice, equity and due process?

(A) trustworthiness
(B) respect
(C) responsibility
(D) fairness
(E) caring
(F) civic virtue and citizenship
(G) none of the above
A

(D) fairness

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12
Q

Civilianization of police agencies has grown to the point where there is now one civilian employee for every ______ police officers.

(A) Three
(B) Five
(C) Ten
(D) none of the above

A

(A) Three

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13
Q

True or False: About 42% of adults frequently experience stress in their daily lives.

(A) True
(B) False

A

(A) True

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14
Q

Crime fighting relies on which of these 5 tactics?

(A) patrol
(B) rapid response to calls for service
(C) technology
(D) follow-up investigation of crimes
(E) performance measurements 
(F) all of the above
(G) A, B and D only
A

(F) all of the above

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15
Q

We gain control of time and events by understanding how they relate to a

(A) specific Dimension-Occupational time
(B) purpose-driven life
(C) purpose-defined life
(D) department's vision and mission statements
(E) all of the above
A

(B) purpose-driven life

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16
Q

Authority in a police agency flows from the

(A) top down 
(B) bottom up
(C) informal communication channels 
(D) subformal communication channels
(E) all of the above
A

(B) bottom up

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17
Q

What is a supervisory problem with infotech abuse?

(A) if not used exclusively, it reduces the supervisor’s flow of information
(B) if abused, it reduces the supervisor’s chance of becoming a leader
(C) if abused, it reduces the supervisor’s flow of information because there will be little feedback from employees
(D) all of the above

A

(B) if abused, it reduces the supervisor’s chance of becoming a leader

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18
Q

According to Steven Covey, how many generations of time management are there?

(A) two 
(B) three
(C) four 
(D) five
(E) none of the above
A

(C) four

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19
Q

What do studies indicate about how employees perform under conditions of moderate stress?

(A) they are motivated to increase performance
(B) they act the same regardless of the stress level: defensive, protective and nervous
(C) they decrease performance levels until the relaxation response kicks in
(D) none of the above

A

(A) they are motivated to increase performance

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20
Q

Step 3 of strategic planning, Structure, sometimes have objectives that offer no clue on the link between the challenge and the action. This type of objective is called

(A) green-pasture
(B) blue-sky
(C) wishful thinking
(D) none of the above

A

(B) blue-sky

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21
Q

True or False: Time and productivity are linked.

(A) True
(B) False

A

(A) True

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22
Q

Step 3 of strategic planning, Structure, has an essential logical structure that consists of which of the below phases?

(A) a diagnoses
(B) a guiding police 
(C) coherent action
(D) all of the above
(E) A and B only 
(F) B and C only
A

(D) all of the above

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23
Q

True or False: There is a “stress fad,” or stress syndrome, in police organizations today.

(A) True
(B) False

A

(A) True

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24
Q

The conduits we use to communicate messages are

(A) orally
(B) in writing
(C) non verbally
(D) electronically
(E) all of the above
A

(E) all of the above

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25
Q

True or False: Courageous team members know when it is necessary to transfer to another team or flat out quit the department.

(A) True
(B) False

A

(A) True

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26
Q

Which communications channel(s) carry those messages arising form the informal power structure that exists in every police organization?

(A) formal
(B) informal
(C) subformal
(D) all of the above

A

(C) subformal

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27
Q

As a supervisor, the truly tough, risky and confusing calls are about

(A) deployment 
(B) training 
(C) technology
(D) people
(E) all of the above
A

(D) people

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28
Q

The most common and difficult to correct problem employee is the

(A) overstressed
(B) hyperstressed
(C) malcontent
(D) all of the above

A

(C) malcontent

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29
Q

True or False: in a performance appraisal system, one source for performance appraisal is people outside the formal organization, such as citizens.

(A) True
(B) False

A

(A) True

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30
Q

There are three compelling reasons to delegate decision making. Check all three from the list below;

(A) enrichment
(B) empowerment
(C) time
(D) mentoring 
(E) development
(F) evaluation
A

(B) empowerment
(C) time
(D) mentoring

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31
Q

Remembering that silence may mean disagreement, not consent, is a way to avoid

(A) a common pitfall of performance evaluations
(B) becoming a victim of Groupthink
(C) failure at MBO
(D) all of the above

A

(B) becoming a victim of Groupthink

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32
Q

To become and remain a team leader you have to , day by day, think and live the following eight team-building activities. Which activity is used as a transaction between you and your followers, becoming a subtle linkage for galvanizing you and your team members as one?

(A) Accentuate the positive 
(B) Know what's going on
(C) Get attention through vision
(D) Create meaning through communication
(E) Build trust through positive self-regard
(F) Deploy through integrity 
(G) Master change
(H) Afford empowerment
A

(C) Get attention through vision

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33
Q

The same mechanism that turned the stress response on can turn it off. This called the

(A) relaxation response 
(B) coping response
(C) flight response
(D) wellness balance response
(E) none of the above
A

(A) relaxation response

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34
Q

True or False: Without evaluation and feedback, POP is likely to fail.

(A) True
(B) False

A

(A) True

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35
Q

True or False: As we grow, we change.

(A) True
(B) False

A

(B) False

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36
Q

What is the simple definition of a value as it relates to communication and responsibility?

(A) Something we believe that is important
(B) An enduring belief that a specific goal and means of attaining that goal are very important
(C) A list of what is right and wrong in our actions
(D) Items in our life we will not compromise

A

(B) An enduring belief that a specific goal and means of attaining that goal are very important

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37
Q

Which of the four intelligences is defined as our search for meaning?

(A) physical intelligence
(B) mental intelligence
(C) emotional intelligence 
(D) spiritual intelligence
(E) none of the above
A

(D) spiritual intelligence

pg 13

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38
Q

If stress is a response to change, what is Hyperstress?

(A) change overload
(B) change underload
(C) favorable or positive changes
(D) unfavorable or negative changes
(E) A and C
A

(A) change overload

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39
Q

As a source of our values and strengths, which value programming period is active from age of about 7 to 14?

(A) Socialization
(B) Modeling
(C) Imprinting
(D) none of the above

A

(B) Modeling

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40
Q

True or False: In a police agency, authority flows from the bottom up.

(A) True
(B) False

A

(A) True

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41
Q

In goal setting, any beginning should be with what in mind?

(A) an end
(B) a plan
(C) strategic thinking
(D) the department's mission
(E) none of the above
A

(A) an end

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42
Q

True or False: Many police organizations would grind to a slow and burdensome pace, or at minimum would be highly inefficient, if delegation did not occur.

(A) True
(B) False

A

(B) False

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43
Q

If stress is a response to change, what is Eustress?

(A) change overload
(B) change underload
(C) favorable or positive changes
(D) unfavorable or negative changes
(E) B and C
A

(C) Favorable or positive changes

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44
Q

Each good decision should start with a

(A) task analysis
(B) forced space for reflection
(C) foundation in the trained mind
(D) none of the above

A

(B) forced space for reflection

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45
Q

Every decision should start with a

(A) question
(B) assessment
(C) stop
(D) prayer
(E) all of the above
A

(C) stop

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46
Q

True or False: Courageous team members challenge bad ideas, poor conduct, and dysfunctional procedures.

(A) True
(B) False

A

(A) True

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47
Q

True or False: We grow the most in areas where we’re most weak.

(A) True
(B) False

A

(B) False

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48
Q

The prime usage of communications is to

(A) make decisions
(B) transmit decisions
(C) foster teamwork
(D) assure accountability
(E) all of the above
A

(A) make decisions

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49
Q

There are three very important and compelling reasons to delegate decision making. What are they?

(A) Empowerment, Time and Mentoring
(B) Enrichment, Time and Knowledge
(C) Mentoring, Knowledge and Accomplishment
(D) Cause, effect and process
(E) none of the above
A

(A) Empowerment, Time and Mentoring

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50
Q

The seven steps of decision making are listed below. At which step do you pay the price to make the decision into a reality?

(A) Step 1 - Heart
(B) Step 2 - Discipline
(C) Step 3 - Confidence 
(D) Step 4 - Participation
(E) Step 5 - Chance 
(F) Step 6 - Intuition
(G) Step 7 - Future 
(H) none of the above
A

(B) Step 2 - Discipline

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51
Q

Once a vision is conceived, the next step is to transform the mental image into

(A) a strategic one
(B) a tangible one
(C) a mission statement
(D) none of the above

A

(B) a tangible one

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52
Q

True of False: In the section of Happiness and PERMA, the author states that happiness should be approached as a destination.

(A) True
(B) False

A

(B) False

“Happiness should not be approached as a destination, but rather as a healthy way we experience our travels.” pg 157

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53
Q

Of the five types of communications from team members to a supervisor, which is described as a “second opinion” about how we are being treated?

(A) Goal clarification
(B) Feedback on objectives and methods
(C) Feedback on policies and practices
(D) Performance and grievances of others
(E) Performance and grievances of the employee

A

(E) Performance and grievances of the employee

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54
Q

Of the five types of communication from supervisor to staff, which one is also a means for motivation in the individual performer?

(A) Job instructions
(B) Job rationale
(C) Procedures and practices
(D) Feedback
(E) Organizational goals
A

(D) Feedback

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55
Q

In matters of employee misconduct, what would likely happen if the complaint is found to be intentionally malicious?

(A) the compliant would be quickly arrested by the agency
(B) the complainant would be arrested by an outside agency after conducting another investigation
(C) department policy would prohibit any action which could act to discourage other complaints from coming forward
(D) none of the above

A

(C)department policy would prohibit any action which could act to discourage other complaints from coming forward

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56
Q

Of the six forms of listening, which one looks for the positive reasons in the transaction?

(A) empathic listening
(B) appreciative listening
(C) comprehensive listening
(D) factual listening 
(E) evaluative listening 
(F) feedback
A

(B) appreciative listening

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57
Q

What type of courage is referred to when living by those principles may “require us to put our comfort, possessions, relationships and careers at risk”?

(A) moral courage
(B) physical courage
(C) spiritual courage
(D) Supervisory courage
(E) none of the above
A

(E) none of the above

Should be moral grit - pg 48

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58
Q

Of the six forms of listening, which one is typically corrective rather than supportive?

(A) Empathic Listening 
(B) Appreciative Listening
(C) Comprehensive Listening
(D) Factual Listening
(E) Evaluative Listening
(F) Feedback
A

(F) Feedback

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59
Q

The seven steps of decision making are listed below. Which step is referred to when you make a “snap” decision?

(A) Step 1 - Heart
(B) Step 2 -Discipline
(C) Step 3 - Confidence
(D) Step 4 - Participation
(E) Step 5 - Chance
(F) Step 6 - Intuition
(G) Step 7 - Future
(H) none of the above
A

(F) Step 6 - Intuition

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60
Q

While perception appears to be ______, it is in fact a _____ phenomenon.

(A) relative / learned
(B) automatic / learned
(C) relative / perceived 
(D) automatic / perceived
(E) none of the above
A

(B) Automatic / learned

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61
Q

The practice which seeks to move beyond incident handling and require that incidents be looked on as symptoms of an underlying problem is

(A) COP
(B) POP
(C) COP-POP
(D) ILP
(E) none of the above
A

(B) POP

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62
Q

True or False: While a police supervisor initiates the Leading by Objective (LBO) process, it is best structured as a two-way channel.

(A) True
(B) False

A

(A) True

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63
Q

Position plus rewards plus sanctions provides you with

(A) authority
(B) leadership
(C) power
(D) all of the above

A

(A) authority

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64
Q

What is included in the competence side of trustworthiness?

(A) technical competence
(B) knowledge
(C) teamwork
(D) all of the above

A

(D) all of the above

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65
Q

True or False: To a large extent, your performance as a leader is directly related to your ability to accurately appraise the performance of your assigned personnel.

(A) True
(B) False

A

(A) True

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66
Q

In the workplace, you get the behavior you

(A) ignore
(B) sanction
(C) reward
(D) none of the above

A

(C) reward

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67
Q

True or False: The more information there is, the easier it is for communication to succeed.

(A) True
(B) False

A

(B) False

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68
Q

The Gallup Organization identified five universal domains of Well Being (WB). They are all listed below, not in any order. Which was identified as the most important on their list?

(A) social 
(B) financial 
(C) career
(D) community 
(E) physical
A

(C) career

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69
Q

What do studies indicate about how employees perform under conditions of excessive stress?

(A) if properly trained they are motivated to increase performance
(B) they perform the same regardless of the stress level; defensive, protective and nervous
(C) performance suffers only slightly in police employees because they are used to excessive stress
(D) individual vitality and performance drops markedly

A

(D) individual vitality and performance drops markedly

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70
Q

Leading by Objective (LBO) necessitates setting goals that are

(A) tangible
(B) attainable
(C) measurable
(D) all of the above

A

(D) all of the above

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71
Q

What purpose was assigned to the Police-Community Relations era of the 1960’s?

(A) bring police officers closer to the community
(B) promote mutual support with the community
(C) encourage communication with the community
(D) encourage teamwork with the community
(E) all of the above
(F) A and B and C only
(G) B and C and D only

A

(F) A and B and C only

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72
Q

SARA stands for what within Problem Oriented Policing?

(A) Search, Analyze, Remove, Again (if needed)
(B) Stop, Achieve, Results, Assign blame (if not successful)
(C) Scanning, Analysis, Response, Assessment
(D) none of the above

A

(C) Scanning, Analysis, Response, Assessment

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73
Q

Which is our most important and learnable human skill?

(A) empathy
(B) choice
(C) communication
(D) none of the above

A

(C) communication

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74
Q

If a decision is not time critical, what is the best way to handle it?

(A) delegate it to a subordinate and review the outcome
(B) put forth alternate decisions to observe reactions and effects, then choose the right one
(C) delay it until someone else picks up on the issue, the collaborate
(D) delay the decision a reasonable time to give it the consideration it deserves
(E) none of the above

A

(D) delay the decision a reasonable time to give it the consideration it deserves

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75
Q

Leisure is activity undertaken by choice, labor is

(A) undertaken by choice as well 
(B) undertaken by necessity 
(C) compulsory
(D) a habit 
(E) none of the above
A

(C) compulsory

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76
Q

Which of the four intelligences are we only vaguely aware of?

(A) Physical Intelligence
(B) Mental Intelligence
(C) Emotional Intelligence
(D) Spiritual Intelligence
(E) none of the above
A

(A) Physical Intelligence

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77
Q

True or False: In complaints against officers, all reports of complaint investigations, sustained or not, should be part of the accused employee’s personnel folder.

(A) True
(B) False

A

(B) False

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78
Q

What is the HALO error concerning the police performance evaluation process?

(A) Historical And Legal Observations
(B) When an evaluator incorrectly treats two or more dimensions of performance as identical or correlated.
(C) When an evaluator incorrectly gives all high marks to an employee because that employee seems competent and likeable.
(D) Happiness Always Loses Objectivity

A

(B) When an evaluator incorrectly treats two or more dimensions of performance as identical or correlated.

pg 112

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79
Q

True or False: A successful POP program must be capable of being transferred to other law enforcement agencies.

(A) True
(B) False

A

(A) True

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80
Q

A model of the virtue you seek to create, described in the present tense, as if it were happening now, is

(A) a vision
(B) a mission
(C) a plan
(D) none of the above

A

(a) a vision

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81
Q

Of the five types of communications from team members to a supervisor, which is used by an employee to find out if others are similarly reprimanded?

(A) Goal clarification
(B) Feedback on objectives and methods
(C) feedback on policies and practices
(D) Performance and grievances of others
(E) Performance and grievances of the employee

A

(D) Performance and grievances of others

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82
Q

True or False: A 360-degree appraisal turns out to be a very weak appraisal process.

(A) True
(B) False

A

(B) False

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83
Q

True or False: The paper trail time line is long; digital trail time line is short.

(A) True
(B) False

A

(A) True

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84
Q

The phrase “If it’s worth doing, it’s worth doing poorly” argues for

(A) flexibility between fast and slow decisions
(B) learning to always make quick decisions
(C) learning to always take your time in making decisions
(D) flexibility to let others make the slow decisions while you make the quick ones
(E) none of the above

A

(A) flexibility between fast and slow decisions

or

(B) learning to always make quick decisions

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85
Q 
What are the chances of you being actively disengaged if you boss focuses on your weeknesses? 
(A) 1%
(B) 22%
(C) 44%
(D) 75%
(E) none of the above
A

(B) 22%

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86
Q

What activities are in the TOP TWO that most commonly cited as time wasters?

(A) drop in visitors and telephone interruptions
(B) drop in visitors and unscheduled meetings
(C) e-mail and telephone interruptions
(D) e-mail and internet

A

(D) e-mail and internet

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87
Q

Low job satisfaction or low morale is typically the result or lack of

(A) supervision
(B) leadership
(C) empowerment
(D) all of the above

A

(C) empowerment

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88
Q

If stress is a response to change, what is Distress?

(A) change overload
(B) change underload
(C) favorable or positive changes
(D) unfavorable or negative changes
(E) none of the above
A

(D) unfavorable or negative changes

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89
Q

True or False: As a leader, your main job is not to set standards, measure performance, or build high-perfoming teams.

(A) True
(B) False

A

(A) True

90
Q

True or False: As a leader, you must empower an employee, even if you do not trust them.

(A) True
(B) False

A

(B) False

91
Q

The basis for developing strategic and operation plans is

(A) a vision statement
(B) a mission statement
(C) strategic thinking
(D) brainstorming
(E) none of the above
A

(C) strategic thinking

92
Q

The clearest, most convincing message to the receiver is the one conveyed

(A) in writing
(B) in person
(C) by an example
(D) all of the above

A

(C) by an example

93
Q

Which of the following are NOT one of the four typical types of delegation?

(A) extrinsic delegation
(B) gofer delegation
(C) delegation dump
(D) stewardship
(E) microdelegation
A

(A) extrinsic delegation

94
Q

True or False: Laws cannot act as a substitute for ethics.

(A) True
(B) False

A

(A) True

95
Q

The key to concept of leadership is to look at it as an ____ process.

(A) ethics
(B) vision
(C) influence
(D) teamwork
(E) all of the above
(F) A and B only
(G) C and D only
A

(C) influence

96
Q

True or False: Value programming is simply a process of indoctrination.

(A) True
(B) False

A

(B) False

97
Q

True or False: Decision making depletes your willpower.

(A) True
(B) False

A

(A) True

98
Q

What is the leniency error concerning the police performance evaluation process?

(A) When a supervisor is too lenient on all ratings, grouping every employee toward the top
(B) When an evaluator strictly treats two or more dimensions of performance as identical or correlated
(C) when a supervisor rates an employee low on most topics and incorrectly feels they must be lenient and rate high on other
(D) when a supervisor is lenient in rating an employee that everyone seems to like and wants to work with

A

(A) When a supervisor is too lenient on all rating, grouping every employee towards the top

99
Q

Under what condition is the subformal communication channel all the more necessary in a police organization?

(A) when an agency is operating under time pressure and lacks time for formal channels
(B) when formal channels have broken down or are not trusted
(C) when powerful figures lower down in that agency, like union leaders or member of elite units, choose to operate under subformal
(D) all of the above

A

?

100
Q

True or False: Only about 12% of adults never experience stress in their daily lives.

(A) True
(B) False

A

(B) False

101
Q

Information and communications are different but interdependent. Which of the two is formal and logical?

(A) information
(B) communications
(C) both
(D) neither

A

(A) information

102
Q

The practice of ______ seeks to improve on other professional crime-fighting strategies by adding proactivity and imagination.

(A) COP
(B) POP
(C) COP-POP
(D) ILP 
(E) none of the above
A

(B) POP

103
Q

The greatest potential for improved crime control lies in

(A) improved response times
(B) better patrol tactics
(C) better investigative techniques
(D) diagnosing and managing problems in the community 
(E) all of the above
A

(D) diagnosing and managing problems in the community

104
Q

True or False; It is possible to be both a good supervisor and a good leader.

(A) True
(B) False

A

(A) True

105
Q

Referent power is based on a leadership as developed by

(A) ethics 
(B) vision
(C) emotional intelligence 
(D) teamwork 
(E) all of the above 
(F) A and B only 
(G) C and D only
A

(D) teamwork

106
Q

Of the five types of communication from supervisor to staff, which one is most often given priority?

(A) Job instructions
(B) Job rationale 
(C) Procedures and practices 
(D) Feedback
(E) Organizational goals
A

(A) Job instructions

107
Q

True or False: Strengths-based leadership has no relation to effective delegation.

(A) True
(B) False

A

(B) False

108
Q

What is the STRICTNESS error concerning the police performance evaluation process?

(A) When a supervisor is grouping every employee toward the bottom
(B) When the evaluator strictly treats two or more dimensions of performance as identical or correlated
(C) When a supervisor rates an employee high on most topics and incorrectly feels they must be extra strict and rate low on others
(D) When a supervisor is too strict in rating an employee that no one seems to like or want to work with

A

(A) When a supervisor is grouping ever employee toward the bottom

109
Q

The most important decision you make on a daily basis is the choice of

(A) profession 
(B) attitude
(C) talents
(D) character
(E) all of the above
A

(D) character

110
Q

Of the six Pillars of Character shown below, which one embodies accountability, sefl-restratint and pursuit of excellence?

(A) trustworthiness
(B) respect
(C) responsibility
(D) fairness
(E) caring 
(F) civic virtue and citizenship
(G) none of the above
A

(C) responsibility

111
Q

If a decision is not yours to make, what is the best way to handle it?

(A) make the decision and review the outcome with the person who should have made the decision
(B) send it to the correct decision maker with your opinion on a decision clearly spelled out
(C) Bring the issue to your manager to decide who should make the decision
(D) express an opinion if asked after forwarding the issue to the correct decision maker
(E) none of the above

A

(D) express an opinion if asked after forwarding the issue to the correct decision maker

112
Q

The second basic law of supervision is

(A) whatever you ignore will bite you
(B) whatever you dislike will be repeated
(C) whatever you sew so shall you reap
(D) whatever employees will do for you, they will do to you
(E) none of the above

A

(D) whatever employees will do for you, they will do to you

113
Q

The “strength equation” in its simplest form is shown as

(A) Talent x Strength = investment
(B) Talent x Investment = Talent
(C) Talent x Investment = Strength
(D) none of the above

A

(C) Talent x Investment = Strength

114
Q

Which of the five baseline conditions or practices of an agency does high performance depend on?

(A) Baseline 1: Nonnegotiable High Standards
(B) Baseline 2: Opportunities
(C) Baseline 3: Character
(D) Baseline 4: Emotional Intelligence
(E) Baseline 5: Teamwork
(F) none of the above
A

(D) Baseline 4: Emotional Intelligence

115
Q

Which of the four intelligences is commonly referred to as IQ?

(A) physical intelligence
(B) mental intelligence
(C) emotional intelligence 
(D) spiritual intelligence
(E) none of the above
A

(B) mental intelligence

116
Q

Environmental stressors can be labeled as

(A) technological 
(B) economic 
(C) political 
(D) all of the above
(E) A and B only 
(F) B and C only
A

(D) all of the above

117
Q

True or False: High levels of mental and physical activity can cause hypostress.

(A) True
(B) False

A

(B) False

118
Q

As a source of our values and strengths, which value programming period is active from the age of about 13 to 20?

(A) Socialization
(B) Modeling
(C) imprinting
(D) none of the above

A

(A) socialization

119
Q

To become and remain a team leader you have to , day by day, think and live the following eight team-building activities. Which activity translates into pursuing your visions with an abundance of faith and hope in your resources?

(A) Accentuate the positive 
(B) Know what's going on
(C) Get attention through vision
(D) Create meaning through communication
(E) Build trust through integrity
(F) Deploy through positive self-regard 
(G) Master change
(H) Afford empowerment
A

(A) Accentuate the positive

120
Q

The first basic law of supervision is

(A) whatever you ignore you allow 
(B) whatever you dislike will be repeated
(C) whatever you allow you encourage
(D) whatever you encourage you allow 
(E) none of the above
A

(C) whatever you allow you encourage

121
Q

Police supervisors are subjected to

(A) macrochanges 
(B) microchanges 
(C) megachanges
(D) metachanges 
(E) none of the above
A

(C) megachanges

122
Q

Our values set up

(A) socialization choices 
(B) present behavior patterns 
(C) paradigms 
(D) all of the above
(E) A and B only 
(F) B and C only
A

(C) paradigms

123
Q

When people describe your character or you set of competencies, they are most apt to first mention your

(A) vision choices
(B) relevant behavior patterns 
(C) signature strengths
(D) all of the above
(E) A and B only 
(F) B and C only
A

(C) signature strengths

124
Q

Of the five types of communications from team members to a supervisor, which is described as a “critical inquiry deserving the singular attention of the person being asked”?

(A) goal clarification
(B) feedback on objectives and methods
(C) feedback on policies and practices
(D) performance and grievances of others
(E) performance and grievances of the employee

A

(C) feedback on polices and practices

125
Q

Supervision is the _____ to command.

(A) authority
(B) right 
(C) confidence
(D) capacity
(E) all of the above
A

(B) right

126
Q

Of the six Pillars of Character shown below, which one embodies concern for the interests of others?

(A) Trustworthiness
(B) Respect
(C) Responsibility
(D) Fairness
(E) Caring
(F) Civic Virtue and Citizenship
(G) non of the above
A

(E) Caring

127
Q

True or False: If you want COP/POP, you must empower your staff.

(A) True
(B) False

A

(A) False

128
Q

Unless a vision has a ______ it will be ignored.

(A) training program to back it up
(B) Shared beginning 
(C) shared ending 
(D) all of the above
(E) A and B only 
(F) B and C only
A

(F) B and C only

129
Q

If stress is a response to change, what is Hypostress?

(A) change overload
(B) change underload
(C) favorable or positive changes
(D) unfavorable or negative changes 
(E) B and C
A

(B) change underload

130
Q

True or False: Personnel decisions can be made without performance evaluation systems.

(A) True
(B) False

A

(A) True

131
Q

If your team believes it has a sacred mandate , this is a sign of

(A) taking all or too much credit for a job well done
(B) becoming a victim of Groupthink
(C) ducking accountability
(D) all of the above

A

(B) becoming a victim of Groupthink

132
Q

Of the five types of communication from team members to supervisor, which is closely tied to Management by Objectives?

(A) goal clarification
(B) feedback on objectives and methods
(C) feedback on policies and practices
(D) performance and grievances of others
(E) performance and grievances of the employee

A

(B) feedback on objectives and methods

133
Q

The vast majority of all leadership failures are ________ failures.

(A) ethics
(B) integrity
(C) vision
(D) teamwork
(E) all of the above 
(F) A and B only 
(G) C and D only
A

(B) integrity

134
Q

True or False: Because of the advent of COPS, officers are now more accountable to the public.

(A) True
(B) False

A

(A) True

135
Q

Of the three ethics programs or approaches of police departments, which on relies one the identification of ethical principles?

(A) Values-oriented programs
(B) Compliance based programs
(C) Neglect or absence of any program
(D) none of the above

A

(A) Values-oriented programs

136
Q

True or False: In practice, a formal communication system can cover all informational needs.

(A) True
(B) False

A

(B) False

137
Q

All the frustrations to which police supervisors and employees point when performance is reviewed can be summarized in two terms:

(A) job analysis and standardized measurements
(B) reliability and validity
(C) task analysis and a clear goal statement
(D) none of the above

A

(B) reliability and validity

138
Q

AS a source of our values and strengths, which value programming period is active the first 6 or 7 years of life?

(A) Socialization
(B) Modeling
(C) Imprinting
(D) none of the above

A

(C) Imprinting

139
Q

The seven steps of decision making are listed below. If our decision shows a lack of integrity, at what step was the mistake made?

(A) Step 1 - Heart
(B) Step 2 - Discipline
(C) Step 3 - Confidence 
(D) Step 4 - Participation
(E) Step 5 - Chance 
(F) Step 6 - Intuition
(G) Step 7 - Future 
(H) none of the above
A

(A) Step 1 - Heart

140
Q

Which of the below listed are NOT among the Five Strategies for Dealing with Post stress Events?

(A) Supportive Relationships
(B) Mental Discipline
(C) Family-Agency Counseling
(D) Helping Others
(E) The Three Rs
(F) Altruistic Egoism
(G) Community Outreach
A

(C) Family-Agency Counseling

(G) Community Outreach

141
Q

True or False: A team member is the team leader’s partner.

(A) True
(B) False

A

(A) True

142
Q

True or False: As humans, we require a sense of meaning in order to thrive.

(A) True
(B) False

A

(A) True

143
Q

Of the six Pillars of Character shown below, which one is fundamental, and imposes a moral duty?

(A) trustworthiness
(B) respect
(C) responsibility
(D) fairness
(E) caring
(F) civic virtue and citizenship
(G) none of the above
A

(B) respect

144
Q

True or False: Leadership is driven by WB; the high your well being (WB), the better your performance as a leader.

(A) True
(B) False

A

(A) True

145
Q

Which of the below Intelligences most often determines success in your career?

(A) PQ
(B) IQ
(C) EQ
(D) SoQ
(E) SQ
(F) none of the above
A

(C) EQ

146
Q

Which of the below can be found in the definition of “vision”?

(A) a sincere belief in what you see
(B) an abiding hope in your signature strengths to pursue it
(C) a deep conviction that is both right and good
(D) all of the above
(E) A and B only
(F) B and C only

A

(D) all of the above

147
Q

Whenever you take an attitude toward time, you are really saying something about _____. Time, in a subjective sense, is a ______.

(A) your agency / a constant
(B) your agency / mirror
(C) your values / mirror
(D) yourself / a constant 
(E) yourself / mirror 
(F) none of the above
A

(E) yourself / mirror

148
Q

Elements of team policing in the 1970’s were incompatible with

(A) preventive patrol 
(B) rapid response to calls for service
(C) community service 
(D) crime prevention
(E) all of the above 
(F) A and B only 
(G) c and D only
A

(B) rapid response to calls for service

149
Q

In matters of employee misconduct, what should every Chief of Police or Sheriff have the legal authority to do even before the investigation is complete?
(A) relive the employee from duty when it is in the best interest of the public and the agency
(B) relieve the employee from duty, regardless of the nature and scope of the violation
(C) relive the employee from duty when it is a violation that could result in criminal indictment
(D) relieve the employee from duty without pay

A

(A) relive the employee from duty when it is in the best interests of the public and the agency

150
Q

True or False: Ethics are descriptions of the way things are, not the way they ought to be.

(A) True
(B) False

A

(B) False

151
Q

The seven steps of decision making are listed below. Which step is referred to as the “slippery rock” step?

(A) Step 1 - Heart
(B) Step 2 - Discipline
(C) Step 3 - Confidence 
(D) Step 4 - Participation
(E) Step 5 - Chance 
(F) Step 6 - Intuition
(G) Step 7 - Future 
(H) none of the above
A

(E) Step 5- Chance

152
Q

True or False: The setting of objectives is a one-way, downward process.

(A) True
(B) False

A

(B) False

153
Q

The Gallup Organization identified five universal domains of Well Being (WB). They are all listed below, not in any order, Which was identified as the least important on their list?

(A) social
(B) financial 
(C) career
(D) community 
(E) physical
A

(D) community

154
Q

The prime means for a police agency to ensure the job relatedness of a perfomance-evaluation system is

(A) job analysis
(B) standardized measurements
(C) task analysis
(D) none of the above

A

(A) job analysis

155
Q

True or False: Psychologists have confirmed that we have a human right to happiness and well-being.

(A) True
(B) False

A

(A) True

156
Q

True or False: A value system acts as a set of standards that guides our conduct.

(A) True
(B) False

A

(A) True

157
Q

True or False: Leadership requires the leader to lay down the rules and even-handedly enforce them.

(A) True
(B) False

A

(A) True

158
Q

Which type of communication has the advantages of speed and feedback?

(A) orally
(B) in writing
(C) nonverbally 
(D) electronically
(E) all of the above
A

(A) orally

159
Q

Purpose-driven decisions are ______ decisions that promote an organized word agenda.

(A) charismatic
(B) explicitly clear
(C) noteworthy
(D) none of the above

A

(B) explicitly clear

160
Q

To become and remain a team leader you have to, day by day , think and live the following eight team-building activities. Which activity is described by the comparison “If our body’s arterial system does not touch base with our cells, they’ll eventually die”?

(A) Accentuate the positive
(B) Known what's going on
(C) get attention through vision
(D) create meaning through communication
(E) build trust through integrity 
(F) deploy through positive self-regard
(G) mast change
(H) afford empowerment
A

(d) create meaning through communication

161
Q

True or False: In complaints against officers, adjudication and, if warranted, disciplinary action should be partially on recommendations of the involved employee’s immediate supervisor.

(A) True
(B) False

A

(A) True

162
Q

What can cause the formation of informal communication channels in a police organization?

(A) when the formal channels become more restricted, informal channels emerge
(B) only when formal channels have broken down or are not trusted, informal channels are formed
(C) when powerful figures lower down in the agency, like union leaders or member of elite units, choose to operate under information
(D) All of the above

A

(A) when the formal channels become more restricted, informal channels emerge

163
Q

Category II police leadership requires you to complete FIVE steps. Check those below which ARE NOT one of the 5 steps.

(A) take action and be flexible 
(B) give priority to pressing matters
(C) manage you interruptions
(D) use weekly scheduling 
(E) select your goals 
(F) identify your roles
(G) become more productive in meetings 
(H) produce an individual mission statement
A

(B) give priority to pressing matters
(C) manager you interruptions
(G) become more productive in meetings

164
Q

A _______ is an enduring belief that a specific goal and a means of attaining that goal are very important.

(A) value
(B) motive
(C) mindset 
(D) choice
(E) none of the above
A

(A) value

165
Q

Of the three ethics programs or approaches of police departments, which one is most often designed by police makers, administrative staff or legal counsel?

(A) Values-oriented programs
(B) compliance based programs
(C) neglect or absence of any program
(D) none of the above

A

(B) compliance based programs

166
Q

Trust is a ______

(A) means to an end
(B) moral duty
(C) leadership prerequisite
(D) all of the above

A

(B) moral duty

167
Q

True or False: The creation of a “professional responsibilities” unit generally relieves the supervisor of the responsibility to maintain discipline.

(A) True
(B) False

A

(B) False

168
Q

True or False: Highly formalized police organizations tend to inhibit upward communications.

(A) True
(B) False

A

(A) True

169
Q

As a supervisor , the most critical part of your job, first and foremost, is to

(A) Train personnel 
(B) Supervise personnel 
(C) Provide leadership 
(D) Make decisions
(E) All of the above
A

(D) make decisions

170
Q

True or False: As a leader every decision, every conflict, demands your vigorous resolve to win.

(A) True
(B) False

A

(B) False

171
Q

True or False: If you lose your self-control, you have lost your leadership as well.

(A) True
(B) False

A

(A) True

172
Q

Which of the five baseline conditions or practices of an agency is the practice of converting problems into solutions?

(A) Baseline 1: Nonnegotiable High Standards
(B) Baseline 2: Opportunities
(C) Baseline 3: Character
(D) Baseline 4: Emotional Intelligence
(E) Baseline 5: Teamwork
(F) none of the above
A

(B) Baseline 2: Opportunities

173
Q

An objective is a goal that is more

(A) finite and time certain
(B) tailored to the task
(C) measurable than a task
(D) none of the above

A

(A) finite and time certain

174
Q

If your team believes in an illusion of unity, this is a sign of

(A) taking all or too much credit for a job well done
(B) becoming a victim of Groupthink
(C) ducking accountability
(D) all of the above

A

(B) becoming a victim of Groupthink

175
Q

True or False: The belief that employee are basically good and therefore can be corrected is both untrue and harmful.

(A) True
(B) False

A

(A) True

176
Q

The problem employee involved in conduct unbecoming with no personal gain is described as what type of problem?

(A) moral misconduct
(B) professional misconduct
(C) malcontent
(D) all of the above

A

(B) professional misconduct

177
Q

Integrity means behaving in a manner that is grounded in sound

(A) principles
(B) ethics
(C) honesty
(D) all of the above

A

(D) all of the above

178
Q

Trust is a combination of integrity and

(A) morality
(B) truthfulness
(C) competency
(D) all of the above

A

(C) competency

179
Q

In a Community Oriented Policing (COP) organization, what is the place taken if any by the Problem Oriented Policing (POP) philosophy?

(A) COP and POP are different names for the same policing philosophy
(B) POP replaces COP as a dominant crime control method
(C) POP is COPS in action
(D) COP replaces POP as a dominant crime control method
(E) POP is phased out over time

A

(C) POP is COPS in actions

180
Q

Of the six forms of listening, which one occurs when it is time to decide on a course of action?

(A) Empathic Listening
(B) Appreciative Listening
(C) Comprehensive Listening
(D) Factual Listening
(E) Evaluative Listening
(F) Feedback
A

(E) Evaluative Listening

181
Q

Through our choices we exercise free will. We are a product of our

(A) conditions
(B) decisions
(C) environment
(D) all of the above

A

(B) decisions

182
Q

The common denominator of Significant Emotional Events is a challenge or disruption to our

(A) socialization
(B) present behavior patterns
(C) values
(D) all of the above
(E) A and B only
(F) B and C only
A

(F) B and C only

183
Q

True or False: Police leaders must first be able to run their organization.

(A) True
(B) False

A

(B) False

184
Q

Of the six forms of listening, which on must precede our own seeking to be understood?

(A) Empathic Listening 
(B) Appreciative Listening 
(C) Comprehensive Listening
(D) Factual Listening 
(E) Evaluative Listening
(F) Feedback
A

(A) Empathic Listening

185
Q

Information and communications are different but interdependent. Which of the two is personal and psychological

(A) information
(B) communications
(C) both
(D) neither

A

(B) communications

186
Q

True or False: In decision making, the reluctance to forfeit options becomes more pronounced when willpower is low.

(A) True
(B) False

A

(A) True

187
Q

The underpinning of effective communication within the workplace is the understanding of human

(A) motivation
(B) weakness
(C) strength 
(D) values 
(E) all of the above
A

(D) values

188
Q

Never make a decision today that can

(A) delay 
(B) delegate
(C) reasonably delay 
(D) reasonably delegate
(E) none of the above
A

(C) reasonable delay

189
Q

True or False: Too many police supervisors do not delegate or are not delegating enough.

(A) True
(B) False

A

(A) True

190
Q

COP is truly

(A) Team policing
(B) Value-Oriented Policing
(C) Problem-Oriented Policing
(D) none of the above

A

(B) Value-Oriented Policing

191
Q

COP requires a greater degree of _____ than does the current policing strategy.

(A) crime analysis
(B) advanced planning
(C) decentralization
(D) none of the above

A

(C) decentralization

192
Q

How does an organization cope with incoming changes?

(A) By strategic planning that encompasses constantly changing goals
(B) By strategic planning that encompasses changing action plans
(C) By strategic planning that encompasses changing performance measurements
(D) all of the above
(E) none of the above

A

(D) all of the above

193
Q

When examining the ethics programs of police departments, which approach(es) can be found?

(A) Neglect - the absence of any formal ethical programs
(B) Compliance - based programs 
(C) Values-oriented programs
(D) all of the above
(E) A and B only 
(F) B and C only
A

(D) all of the above

194
Q

The _________ syndrome helps us adjust to demands for change.

(A) stress
(B) specific adaptation
(C) general adaptation
(D) fight of flight 
(E) none of the above
A

(C) general adaptation

195
Q

True or False: Artful listening means knowing when to stop listening and make a decision.

(A) True
(B) False

A

(A) True

196
Q

True or False: Effective leaders must establish their integrity first and their vision and ideas second.

(A) True
(B) False

A

(A) True

197
Q

Of the six Pillars of Character shown below, which one embodies social consciousness?

(A) Trustworthiness
(B) Respect
(C) Responsibility
(D) Fairness
(E) Caring 
(F) Civic Virtue and Citizenship
(G) none of the above
A

(F) Civic Virtue and Citizenship

198
Q

Of the two primal pillars of police leadership, the one defined as “What we perform and how we perform it” is

(A) charisma
(B) character
(C) competence
(D) none of the above

A

(C) competence

199
Q

85% of a supervisor’s ability to lead depends on which TWO intelligences below? Check both.

(A) PQ
(B) IQ
(C) EQ
(D) SoQ
(E) SQ
(F) none of the above
A

(C) EQ

(D) SoQ

200
Q

True or False: In communications, it is the recipient who communicates rather than the person who initiated the message.

(A) True
(B) False

A

(A) True

201
Q

The major responsibility of a police supervisor is

(A) accountability 
(B) decision making 
(C) leadership
(D) communication
(E) all of the above
A

(B) decision making

202
Q

True or False: The U.S. Supreme Court ruled that a hostile work environment need not be psychologically injurious, but only reasonable perceived as abusive.

(A) True
(B) False

A

(A) True

203
Q

Which of the five baseline conditions or practices of an agency states that the focus of a police agency must always be on performance?

(A) Baseline 1: Nonnegotiable High Standards
(B) Baseline 2: Opportunities
(C) Baseline 3: Character
(D) Baseline 4: Emotional Intelligence
(E) Baseline 5: Teamwork
(F) none of the above
A

(A) Baseline 1: Nonnegotiable High Standards

204
Q

True or False: Our character itself is not predestined; it is not inborn.

(A) True
(B) False

A

(A) True

205
Q

What can cause even more harm than a poor decision?

(A) indecision
(B) inaction
(C) inability to correct the decision
(D) A and B

A

(D) A and B

206
Q

Which of the 4 typical types of delegation concentrates on results instead of methods?

(A) microdelegation
(B) macrodelegation
(C) stewardship
(D) gofer

A

(C) stewardship

207
Q

For the informal leader, what determines if the leadership is helpful to the work team?

(A) the level of the informal authority
(B) the level of acceptance of the leadership
(C) the reasons for the informal leader’s emergence
(D) all of the above

A

(C) the reasons for the informal leader’s emergence

208
Q

True or False: Empowerment is strongest when supervisors practice vertical command and control.

(A) True
(B) False

A

(B) False

209
Q

Most police agencies are ____ driven

(A) service 
(B) incident
(C) Values
(D) community 
(E) all of the above
A

(B) incident

210
Q

What are the chances of you being actively disengaged if your boss focuses on your strengths?

(A) 1%
(B) 22%
(C) 44%
(D) 75%
(E) none of the above
A

(A) 1%

211
Q

The problem employee involved in conduct commonly referred to as “corruption” is described as what type of problem?

(A) moral misconduct
(B) professional misconduct
(C) malcontent
(D) criminal misconduct 
(E) none of the above
A

(D) criminal misconduct

212
Q

Scanning means what within Problem Oriented Policing?

(A) identifying the problem
(B) searching for problems to solve
(C) deciding between many problems for the one most solvable
(D) none of the above

A

(A) identifying the problem

213
Q

True of False: Stress is not only desirable but also essential to life.

(A) True
(B) False

A

(A) True

214
Q

The worst mistake a leader can make is

(A) taking all or too much credit for a job well done
(B) becoming victim of Groupthink
(C) ducking accountability
(D) all of the above

A

(C) ducking accountability

215
Q

What is known as the vehicle for supervisory leadership?

(A) education
(B) discipline
(C) communication
(D) none of the above

A

(C) communication

216
Q

True or False: It takes other people (experts) to identify your strengths.

(A) True
(B) False

A

(B) False

217
Q

The two primal pillars of police leadership are

(A) charisma and competence
(B) character and competence
(C) character and charisma
(D) none of the above

A

(B) character and competence

218
Q

When you delegate, one thing you will certainly delegate is

(A) authority
(B) accountability
(C) uncertainty
(D) all of the above

A

(C) uncertainty

219
Q

The compass of values has to be within a _____ and the _____.

(A) person / department
(B) department / community
(C) leader / led 
(D) supervisor / supervised 
(E) all of the above
A

(A) person / department

220
Q

True or False: Stress is a demand on us to resist change.

(A) True
(B) False

A

(B) False

221
Q

True or False: Time and productivity are linked, you have to pay attention to both factors.

(A) True
(B) False

A

(A) True

UD Psychology (44 decks)

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