Questions Flashcards
True or False: Your team needs you to put aside your individual strengths.
(A) True
(B) False
(B) False
Of the five types of communication from supervisor to staff, which one is designed to provide a police officer with a full understanding of his position?
(A) Job instructions (B) Job rationale (C) Procedures and practices (D) Feedback (E) Organizational goals
(B) Job rationale
Which of the four intelligences is defined mainly as positive or negative enthusiasm?
(A) physical intelligence (B) mental intelligence (C) emotional intelligence (D) spiritual intelligence (E) none of the above
(C) emotional intelligence
For officers given a choice between a bump in pay and empowerment, more than __% opt for more voice.
(A) 90
(B) 60
(C) 50
(D) none of the above
(A) 90
True or False: Team leadership reinforces the belief that accountability and empowerment go hand in hand.
(A) True
(B) False
(B) False
Expert power is acquired by your
(A) Decisions (B) Strengths (C) Vision (D) Communications (E) all of the above
(E) all of the above
What is/are the main difference(s) between COMPSTAT and its manual predecessors?
(A) it provides real-time data (B) it actually measures performance (C) it enforces precise accountability (D) it has unintentionally fostered teamwork (E) all of the above
(E) all of the above
Leadership is the ______ to command.
(A) authority (B) ability (C) confidence (D) capacity (E) all of the above
(D) capacity
What is the first step to be taken in building a reliable and valid evaluation process?
(A) chose multiple raters
(B) train the raters
(C) conduct a comprehensive and in-depth job analysis
(D) Create a Significant incidents database
(E) none of the above
(C) conduct a comprehensive and in-depth job analysis
Change is
(A) a construct (B) a paradigm (C) a preference (D) a constant (E) all of the above
(D) a constant
Of the six Pillars of Character shown below, which one embodies the values of justice, equity and due process?
(A) trustworthiness (B) respect (C) responsibility (D) fairness (E) caring (F) civic virtue and citizenship (G) none of the above
(D) fairness
Civilianization of police agencies has grown to the point where there is now one civilian employee for every ______ police officers.
(A) Three
(B) Five
(C) Ten
(D) none of the above
(A) Three
True or False: About 42% of adults frequently experience stress in their daily lives.
(A) True
(B) False
(A) True
Crime fighting relies on which of these 5 tactics?
(A) patrol (B) rapid response to calls for service (C) technology (D) follow-up investigation of crimes (E) performance measurements (F) all of the above (G) A, B and D only
(F) all of the above
We gain control of time and events by understanding how they relate to a
(A) specific Dimension-Occupational time (B) purpose-driven life (C) purpose-defined life (D) department's vision and mission statements (E) all of the above
(B) purpose-driven life
Authority in a police agency flows from the
(A) top down (B) bottom up (C) informal communication channels (D) subformal communication channels (E) all of the above
(B) bottom up
What is a supervisory problem with infotech abuse?
(A) if not used exclusively, it reduces the supervisor’s flow of information
(B) if abused, it reduces the supervisor’s chance of becoming a leader
(C) if abused, it reduces the supervisor’s flow of information because there will be little feedback from employees
(D) all of the above
(B) if abused, it reduces the supervisor’s chance of becoming a leader
According to Steven Covey, how many generations of time management are there?
(A) two (B) three (C) four (D) five (E) none of the above
(C) four
What do studies indicate about how employees perform under conditions of moderate stress?
(A) they are motivated to increase performance
(B) they act the same regardless of the stress level: defensive, protective and nervous
(C) they decrease performance levels until the relaxation response kicks in
(D) none of the above
(A) they are motivated to increase performance
Step 3 of strategic planning, Structure, sometimes have objectives that offer no clue on the link between the challenge and the action. This type of objective is called
(A) green-pasture
(B) blue-sky
(C) wishful thinking
(D) none of the above
(B) blue-sky
True or False: Time and productivity are linked.
(A) True
(B) False
(A) True
Step 3 of strategic planning, Structure, has an essential logical structure that consists of which of the below phases?
(A) a diagnoses (B) a guiding police (C) coherent action (D) all of the above (E) A and B only (F) B and C only
(D) all of the above
True or False: There is a “stress fad,” or stress syndrome, in police organizations today.
(A) True
(B) False
(A) True
The conduits we use to communicate messages are
(A) orally (B) in writing (C) non verbally (D) electronically (E) all of the above
(E) all of the above
True or False: Courageous team members know when it is necessary to transfer to another team or flat out quit the department.
(A) True
(B) False
(A) True
Which communications channel(s) carry those messages arising form the informal power structure that exists in every police organization?
(A) formal
(B) informal
(C) subformal
(D) all of the above
(C) subformal
As a supervisor, the truly tough, risky and confusing calls are about
(A) deployment (B) training (C) technology (D) people (E) all of the above
(D) people
The most common and difficult to correct problem employee is the
(A) overstressed
(B) hyperstressed
(C) malcontent
(D) all of the above
(C) malcontent
True or False: in a performance appraisal system, one source for performance appraisal is people outside the formal organization, such as citizens.
(A) True
(B) False
(A) True
There are three compelling reasons to delegate decision making. Check all three from the list below;
(A) enrichment (B) empowerment (C) time (D) mentoring (E) development (F) evaluation
(B) empowerment
(C) time
(D) mentoring
Remembering that silence may mean disagreement, not consent, is a way to avoid
(A) a common pitfall of performance evaluations
(B) becoming a victim of Groupthink
(C) failure at MBO
(D) all of the above
(B) becoming a victim of Groupthink
To become and remain a team leader you have to , day by day, think and live the following eight team-building activities. Which activity is used as a transaction between you and your followers, becoming a subtle linkage for galvanizing you and your team members as one?
(A) Accentuate the positive (B) Know what's going on (C) Get attention through vision (D) Create meaning through communication (E) Build trust through positive self-regard (F) Deploy through integrity (G) Master change (H) Afford empowerment
(C) Get attention through vision
The same mechanism that turned the stress response on can turn it off. This called the
(A) relaxation response (B) coping response (C) flight response (D) wellness balance response (E) none of the above
(A) relaxation response
True or False: Without evaluation and feedback, POP is likely to fail.
(A) True
(B) False
(A) True
True or False: As we grow, we change.
(A) True
(B) False
(B) False
What is the simple definition of a value as it relates to communication and responsibility?
(A) Something we believe that is important
(B) An enduring belief that a specific goal and means of attaining that goal are very important
(C) A list of what is right and wrong in our actions
(D) Items in our life we will not compromise
(B) An enduring belief that a specific goal and means of attaining that goal are very important
Which of the four intelligences is defined as our search for meaning?
(A) physical intelligence (B) mental intelligence (C) emotional intelligence (D) spiritual intelligence (E) none of the above
(D) spiritual intelligence
pg 13
If stress is a response to change, what is Hyperstress?
(A) change overload (B) change underload (C) favorable or positive changes (D) unfavorable or negative changes (E) A and C
(A) change overload
As a source of our values and strengths, which value programming period is active from age of about 7 to 14?
(A) Socialization
(B) Modeling
(C) Imprinting
(D) none of the above
(B) Modeling
True or False: In a police agency, authority flows from the bottom up.
(A) True
(B) False
(A) True
In goal setting, any beginning should be with what in mind?
(A) an end (B) a plan (C) strategic thinking (D) the department's mission (E) none of the above
(A) an end
True or False: Many police organizations would grind to a slow and burdensome pace, or at minimum would be highly inefficient, if delegation did not occur.
(A) True
(B) False
(B) False
If stress is a response to change, what is Eustress?
(A) change overload (B) change underload (C) favorable or positive changes (D) unfavorable or negative changes (E) B and C
(C) Favorable or positive changes
Each good decision should start with a
(A) task analysis
(B) forced space for reflection
(C) foundation in the trained mind
(D) none of the above
(B) forced space for reflection
Every decision should start with a
(A) question (B) assessment (C) stop (D) prayer (E) all of the above
(C) stop
True or False: Courageous team members challenge bad ideas, poor conduct, and dysfunctional procedures.
(A) True
(B) False
(A) True
True or False: We grow the most in areas where we’re most weak.
(A) True
(B) False
(B) False
The prime usage of communications is to
(A) make decisions (B) transmit decisions (C) foster teamwork (D) assure accountability (E) all of the above
(A) make decisions
There are three very important and compelling reasons to delegate decision making. What are they?
(A) Empowerment, Time and Mentoring (B) Enrichment, Time and Knowledge (C) Mentoring, Knowledge and Accomplishment (D) Cause, effect and process (E) none of the above
(A) Empowerment, Time and Mentoring
The seven steps of decision making are listed below. At which step do you pay the price to make the decision into a reality?
(A) Step 1 - Heart (B) Step 2 - Discipline (C) Step 3 - Confidence (D) Step 4 - Participation (E) Step 5 - Chance (F) Step 6 - Intuition (G) Step 7 - Future (H) none of the above
(B) Step 2 - Discipline
Once a vision is conceived, the next step is to transform the mental image into
(A) a strategic one
(B) a tangible one
(C) a mission statement
(D) none of the above
(B) a tangible one
True of False: In the section of Happiness and PERMA, the author states that happiness should be approached as a destination.
(A) True
(B) False
(B) False
“Happiness should not be approached as a destination, but rather as a healthy way we experience our travels.” pg 157
Of the five types of communications from team members to a supervisor, which is described as a “second opinion” about how we are being treated?
(A) Goal clarification
(B) Feedback on objectives and methods
(C) Feedback on policies and practices
(D) Performance and grievances of others
(E) Performance and grievances of the employee
(E) Performance and grievances of the employee
Of the five types of communication from supervisor to staff, which one is also a means for motivation in the individual performer?
(A) Job instructions (B) Job rationale (C) Procedures and practices (D) Feedback (E) Organizational goals
(D) Feedback
In matters of employee misconduct, what would likely happen if the complaint is found to be intentionally malicious?
(A) the compliant would be quickly arrested by the agency
(B) the complainant would be arrested by an outside agency after conducting another investigation
(C) department policy would prohibit any action which could act to discourage other complaints from coming forward
(D) none of the above
(C)department policy would prohibit any action which could act to discourage other complaints from coming forward
Of the six forms of listening, which one looks for the positive reasons in the transaction?
(A) empathic listening (B) appreciative listening (C) comprehensive listening (D) factual listening (E) evaluative listening (F) feedback
(B) appreciative listening
What type of courage is referred to when living by those principles may “require us to put our comfort, possessions, relationships and careers at risk”?
(A) moral courage (B) physical courage (C) spiritual courage (D) Supervisory courage (E) none of the above
(E) none of the above
Should be moral grit - pg 48
Of the six forms of listening, which one is typically corrective rather than supportive?
(A) Empathic Listening (B) Appreciative Listening (C) Comprehensive Listening (D) Factual Listening (E) Evaluative Listening (F) Feedback
(F) Feedback
The seven steps of decision making are listed below. Which step is referred to when you make a “snap” decision?
(A) Step 1 - Heart (B) Step 2 -Discipline (C) Step 3 - Confidence (D) Step 4 - Participation (E) Step 5 - Chance (F) Step 6 - Intuition (G) Step 7 - Future (H) none of the above
(F) Step 6 - Intuition
While perception appears to be ______, it is in fact a _____ phenomenon.
(A) relative / learned (B) automatic / learned (C) relative / perceived (D) automatic / perceived (E) none of the above
(B) Automatic / learned
The practice which seeks to move beyond incident handling and require that incidents be looked on as symptoms of an underlying problem is
(A) COP (B) POP (C) COP-POP (D) ILP (E) none of the above
(B) POP
True or False: While a police supervisor initiates the Leading by Objective (LBO) process, it is best structured as a two-way channel.
(A) True
(B) False
(A) True
Position plus rewards plus sanctions provides you with
(A) authority
(B) leadership
(C) power
(D) all of the above
(A) authority
What is included in the competence side of trustworthiness?
(A) technical competence
(B) knowledge
(C) teamwork
(D) all of the above
(D) all of the above
True or False: To a large extent, your performance as a leader is directly related to your ability to accurately appraise the performance of your assigned personnel.
(A) True
(B) False
(A) True
In the workplace, you get the behavior you
(A) ignore
(B) sanction
(C) reward
(D) none of the above
(C) reward
True or False: The more information there is, the easier it is for communication to succeed.
(A) True
(B) False
(B) False
The Gallup Organization identified five universal domains of Well Being (WB). They are all listed below, not in any order. Which was identified as the most important on their list?
(A) social (B) financial (C) career (D) community (E) physical
(C) career
What do studies indicate about how employees perform under conditions of excessive stress?
(A) if properly trained they are motivated to increase performance
(B) they perform the same regardless of the stress level; defensive, protective and nervous
(C) performance suffers only slightly in police employees because they are used to excessive stress
(D) individual vitality and performance drops markedly
(D) individual vitality and performance drops markedly
Leading by Objective (LBO) necessitates setting goals that are
(A) tangible
(B) attainable
(C) measurable
(D) all of the above
(D) all of the above
What purpose was assigned to the Police-Community Relations era of the 1960’s?
(A) bring police officers closer to the community
(B) promote mutual support with the community
(C) encourage communication with the community
(D) encourage teamwork with the community
(E) all of the above
(F) A and B and C only
(G) B and C and D only
(F) A and B and C only
SARA stands for what within Problem Oriented Policing?
(A) Search, Analyze, Remove, Again (if needed)
(B) Stop, Achieve, Results, Assign blame (if not successful)
(C) Scanning, Analysis, Response, Assessment
(D) none of the above
(C) Scanning, Analysis, Response, Assessment
Which is our most important and learnable human skill?
(A) empathy
(B) choice
(C) communication
(D) none of the above
(C) communication
If a decision is not time critical, what is the best way to handle it?
(A) delegate it to a subordinate and review the outcome
(B) put forth alternate decisions to observe reactions and effects, then choose the right one
(C) delay it until someone else picks up on the issue, the collaborate
(D) delay the decision a reasonable time to give it the consideration it deserves
(E) none of the above
(D) delay the decision a reasonable time to give it the consideration it deserves
Leisure is activity undertaken by choice, labor is
(A) undertaken by choice as well (B) undertaken by necessity (C) compulsory (D) a habit (E) none of the above
(C) compulsory
Which of the four intelligences are we only vaguely aware of?
(A) Physical Intelligence (B) Mental Intelligence (C) Emotional Intelligence (D) Spiritual Intelligence (E) none of the above
(A) Physical Intelligence
True or False: In complaints against officers, all reports of complaint investigations, sustained or not, should be part of the accused employee’s personnel folder.
(A) True
(B) False
(B) False
What is the HALO error concerning the police performance evaluation process?
(A) Historical And Legal Observations
(B) When an evaluator incorrectly treats two or more dimensions of performance as identical or correlated.
(C) When an evaluator incorrectly gives all high marks to an employee because that employee seems competent and likeable.
(D) Happiness Always Loses Objectivity
(B) When an evaluator incorrectly treats two or more dimensions of performance as identical or correlated.
pg 112
True or False: A successful POP program must be capable of being transferred to other law enforcement agencies.
(A) True
(B) False
(A) True
A model of the virtue you seek to create, described in the present tense, as if it were happening now, is
(A) a vision
(B) a mission
(C) a plan
(D) none of the above
(a) a vision
Of the five types of communications from team members to a supervisor, which is used by an employee to find out if others are similarly reprimanded?
(A) Goal clarification
(B) Feedback on objectives and methods
(C) feedback on policies and practices
(D) Performance and grievances of others
(E) Performance and grievances of the employee
(D) Performance and grievances of others
True or False: A 360-degree appraisal turns out to be a very weak appraisal process.
(A) True
(B) False
(B) False
True or False: The paper trail time line is long; digital trail time line is short.
(A) True
(B) False
(A) True
The phrase “If it’s worth doing, it’s worth doing poorly” argues for
(A) flexibility between fast and slow decisions
(B) learning to always make quick decisions
(C) learning to always take your time in making decisions
(D) flexibility to let others make the slow decisions while you make the quick ones
(E) none of the above
(A) flexibility between fast and slow decisions
or
(B) learning to always make quick decisions
What are the chances of you being actively disengaged if you boss focuses on your weeknesses? (A) 1% (B) 22% (C) 44% (D) 75% (E) none of the above
(B) 22%
What activities are in the TOP TWO that most commonly cited as time wasters?
(A) drop in visitors and telephone interruptions
(B) drop in visitors and unscheduled meetings
(C) e-mail and telephone interruptions
(D) e-mail and internet
(D) e-mail and internet
Low job satisfaction or low morale is typically the result or lack of
(A) supervision
(B) leadership
(C) empowerment
(D) all of the above
(C) empowerment
If stress is a response to change, what is Distress?
(A) change overload (B) change underload (C) favorable or positive changes (D) unfavorable or negative changes (E) none of the above
(D) unfavorable or negative changes
True or False: As a leader, your main job is not to set standards, measure performance, or build high-perfoming teams.
(A) True
(B) False
(A) True
True or False: As a leader, you must empower an employee, even if you do not trust them.
(A) True
(B) False
(B) False
The basis for developing strategic and operation plans is
(A) a vision statement (B) a mission statement (C) strategic thinking (D) brainstorming (E) none of the above
(C) strategic thinking
The clearest, most convincing message to the receiver is the one conveyed
(A) in writing
(B) in person
(C) by an example
(D) all of the above
(C) by an example
Which of the following are NOT one of the four typical types of delegation?
(A) extrinsic delegation (B) gofer delegation (C) delegation dump (D) stewardship (E) microdelegation
(A) extrinsic delegation
True or False: Laws cannot act as a substitute for ethics.
(A) True
(B) False
(A) True
The key to concept of leadership is to look at it as an ____ process.
(A) ethics (B) vision (C) influence (D) teamwork (E) all of the above (F) A and B only (G) C and D only
(C) influence
True or False: Value programming is simply a process of indoctrination.
(A) True
(B) False
(B) False
True or False: Decision making depletes your willpower.
(A) True
(B) False
(A) True
What is the leniency error concerning the police performance evaluation process?
(A) When a supervisor is too lenient on all ratings, grouping every employee toward the top
(B) When an evaluator strictly treats two or more dimensions of performance as identical or correlated
(C) when a supervisor rates an employee low on most topics and incorrectly feels they must be lenient and rate high on other
(D) when a supervisor is lenient in rating an employee that everyone seems to like and wants to work with
(A) When a supervisor is too lenient on all rating, grouping every employee towards the top
Under what condition is the subformal communication channel all the more necessary in a police organization?
(A) when an agency is operating under time pressure and lacks time for formal channels
(B) when formal channels have broken down or are not trusted
(C) when powerful figures lower down in that agency, like union leaders or member of elite units, choose to operate under subformal
(D) all of the above
?
True or False: Only about 12% of adults never experience stress in their daily lives.
(A) True
(B) False
(B) False
Information and communications are different but interdependent. Which of the two is formal and logical?
(A) information
(B) communications
(C) both
(D) neither
(A) information
The practice of ______ seeks to improve on other professional crime-fighting strategies by adding proactivity and imagination.
(A) COP (B) POP (C) COP-POP (D) ILP (E) none of the above
(B) POP
The greatest potential for improved crime control lies in
(A) improved response times (B) better patrol tactics (C) better investigative techniques (D) diagnosing and managing problems in the community (E) all of the above
(D) diagnosing and managing problems in the community
True or False; It is possible to be both a good supervisor and a good leader.
(A) True
(B) False
(A) True
Referent power is based on a leadership as developed by
(A) ethics (B) vision (C) emotional intelligence (D) teamwork (E) all of the above (F) A and B only (G) C and D only
(D) teamwork
Of the five types of communication from supervisor to staff, which one is most often given priority?
(A) Job instructions (B) Job rationale (C) Procedures and practices (D) Feedback (E) Organizational goals
(A) Job instructions
True or False: Strengths-based leadership has no relation to effective delegation.
(A) True
(B) False
(B) False
What is the STRICTNESS error concerning the police performance evaluation process?
(A) When a supervisor is grouping every employee toward the bottom
(B) When the evaluator strictly treats two or more dimensions of performance as identical or correlated
(C) When a supervisor rates an employee high on most topics and incorrectly feels they must be extra strict and rate low on others
(D) When a supervisor is too strict in rating an employee that no one seems to like or want to work with
(A) When a supervisor is grouping ever employee toward the bottom
The most important decision you make on a daily basis is the choice of
(A) profession (B) attitude (C) talents (D) character (E) all of the above
(D) character
Of the six Pillars of Character shown below, which one embodies accountability, sefl-restratint and pursuit of excellence?
(A) trustworthiness (B) respect (C) responsibility (D) fairness (E) caring (F) civic virtue and citizenship (G) none of the above
(C) responsibility
If a decision is not yours to make, what is the best way to handle it?
(A) make the decision and review the outcome with the person who should have made the decision
(B) send it to the correct decision maker with your opinion on a decision clearly spelled out
(C) Bring the issue to your manager to decide who should make the decision
(D) express an opinion if asked after forwarding the issue to the correct decision maker
(E) none of the above
(D) express an opinion if asked after forwarding the issue to the correct decision maker
The second basic law of supervision is
(A) whatever you ignore will bite you
(B) whatever you dislike will be repeated
(C) whatever you sew so shall you reap
(D) whatever employees will do for you, they will do to you
(E) none of the above
(D) whatever employees will do for you, they will do to you
The “strength equation” in its simplest form is shown as
(A) Talent x Strength = investment
(B) Talent x Investment = Talent
(C) Talent x Investment = Strength
(D) none of the above
(C) Talent x Investment = Strength
Which of the five baseline conditions or practices of an agency does high performance depend on?
(A) Baseline 1: Nonnegotiable High Standards (B) Baseline 2: Opportunities (C) Baseline 3: Character (D) Baseline 4: Emotional Intelligence (E) Baseline 5: Teamwork (F) none of the above
(D) Baseline 4: Emotional Intelligence
Which of the four intelligences is commonly referred to as IQ?
(A) physical intelligence (B) mental intelligence (C) emotional intelligence (D) spiritual intelligence (E) none of the above
(B) mental intelligence
Environmental stressors can be labeled as
(A) technological (B) economic (C) political (D) all of the above (E) A and B only (F) B and C only
(D) all of the above
True or False: High levels of mental and physical activity can cause hypostress.
(A) True
(B) False
(B) False
As a source of our values and strengths, which value programming period is active from the age of about 13 to 20?
(A) Socialization
(B) Modeling
(C) imprinting
(D) none of the above
(A) socialization
To become and remain a team leader you have to , day by day, think and live the following eight team-building activities. Which activity translates into pursuing your visions with an abundance of faith and hope in your resources?
(A) Accentuate the positive (B) Know what's going on (C) Get attention through vision (D) Create meaning through communication (E) Build trust through integrity (F) Deploy through positive self-regard (G) Master change (H) Afford empowerment
(A) Accentuate the positive
The first basic law of supervision is
(A) whatever you ignore you allow (B) whatever you dislike will be repeated (C) whatever you allow you encourage (D) whatever you encourage you allow (E) none of the above
(C) whatever you allow you encourage
Police supervisors are subjected to
(A) macrochanges (B) microchanges (C) megachanges (D) metachanges (E) none of the above
(C) megachanges
Our values set up
(A) socialization choices (B) present behavior patterns (C) paradigms (D) all of the above (E) A and B only (F) B and C only
(C) paradigms
When people describe your character or you set of competencies, they are most apt to first mention your
(A) vision choices (B) relevant behavior patterns (C) signature strengths (D) all of the above (E) A and B only (F) B and C only
(C) signature strengths
Of the five types of communications from team members to a supervisor, which is described as a “critical inquiry deserving the singular attention of the person being asked”?
(A) goal clarification
(B) feedback on objectives and methods
(C) feedback on policies and practices
(D) performance and grievances of others
(E) performance and grievances of the employee
(C) feedback on polices and practices
Supervision is the _____ to command.
(A) authority (B) right (C) confidence (D) capacity (E) all of the above
(B) right
Of the six Pillars of Character shown below, which one embodies concern for the interests of others?
(A) Trustworthiness (B) Respect (C) Responsibility (D) Fairness (E) Caring (F) Civic Virtue and Citizenship (G) non of the above
(E) Caring
True or False: If you want COP/POP, you must empower your staff.
(A) True
(B) False
(A) False
Unless a vision has a ______ it will be ignored.
(A) training program to back it up (B) Shared beginning (C) shared ending (D) all of the above (E) A and B only (F) B and C only
(F) B and C only
If stress is a response to change, what is Hypostress?
(A) change overload (B) change underload (C) favorable or positive changes (D) unfavorable or negative changes (E) B and C
(B) change underload
True or False: Personnel decisions can be made without performance evaluation systems.
(A) True
(B) False
(A) True
If your team believes it has a sacred mandate , this is a sign of
(A) taking all or too much credit for a job well done
(B) becoming a victim of Groupthink
(C) ducking accountability
(D) all of the above
(B) becoming a victim of Groupthink
Of the five types of communication from team members to supervisor, which is closely tied to Management by Objectives?
(A) goal clarification
(B) feedback on objectives and methods
(C) feedback on policies and practices
(D) performance and grievances of others
(E) performance and grievances of the employee
(B) feedback on objectives and methods
The vast majority of all leadership failures are ________ failures.
(A) ethics (B) integrity (C) vision (D) teamwork (E) all of the above (F) A and B only (G) C and D only
(B) integrity
True or False: Because of the advent of COPS, officers are now more accountable to the public.
(A) True
(B) False
(A) True
Of the three ethics programs or approaches of police departments, which on relies one the identification of ethical principles?
(A) Values-oriented programs
(B) Compliance based programs
(C) Neglect or absence of any program
(D) none of the above
(A) Values-oriented programs
True or False: In practice, a formal communication system can cover all informational needs.
(A) True
(B) False
(B) False
All the frustrations to which police supervisors and employees point when performance is reviewed can be summarized in two terms:
(A) job analysis and standardized measurements
(B) reliability and validity
(C) task analysis and a clear goal statement
(D) none of the above
(B) reliability and validity
AS a source of our values and strengths, which value programming period is active the first 6 or 7 years of life?
(A) Socialization
(B) Modeling
(C) Imprinting
(D) none of the above
(C) Imprinting
The seven steps of decision making are listed below. If our decision shows a lack of integrity, at what step was the mistake made?
(A) Step 1 - Heart (B) Step 2 - Discipline (C) Step 3 - Confidence (D) Step 4 - Participation (E) Step 5 - Chance (F) Step 6 - Intuition (G) Step 7 - Future (H) none of the above
(A) Step 1 - Heart
Which of the below listed are NOT among the Five Strategies for Dealing with Post stress Events?
(A) Supportive Relationships (B) Mental Discipline (C) Family-Agency Counseling (D) Helping Others (E) The Three Rs (F) Altruistic Egoism (G) Community Outreach
(C) Family-Agency Counseling
(G) Community Outreach
True or False: A team member is the team leader’s partner.
(A) True
(B) False
(A) True
True or False: As humans, we require a sense of meaning in order to thrive.
(A) True
(B) False
(A) True
Of the six Pillars of Character shown below, which one is fundamental, and imposes a moral duty?
(A) trustworthiness (B) respect (C) responsibility (D) fairness (E) caring (F) civic virtue and citizenship (G) none of the above
(B) respect
True or False: Leadership is driven by WB; the high your well being (WB), the better your performance as a leader.
(A) True
(B) False
(A) True
Which of the below Intelligences most often determines success in your career?
(A) PQ (B) IQ (C) EQ (D) SoQ (E) SQ (F) none of the above
(C) EQ
Which of the below can be found in the definition of “vision”?
(A) a sincere belief in what you see
(B) an abiding hope in your signature strengths to pursue it
(C) a deep conviction that is both right and good
(D) all of the above
(E) A and B only
(F) B and C only
(D) all of the above
Whenever you take an attitude toward time, you are really saying something about _____. Time, in a subjective sense, is a ______.
(A) your agency / a constant (B) your agency / mirror (C) your values / mirror (D) yourself / a constant (E) yourself / mirror (F) none of the above
(E) yourself / mirror
Elements of team policing in the 1970’s were incompatible with
(A) preventive patrol (B) rapid response to calls for service (C) community service (D) crime prevention (E) all of the above (F) A and B only (G) c and D only
(B) rapid response to calls for service
In matters of employee misconduct, what should every Chief of Police or Sheriff have the legal authority to do even before the investigation is complete?
(A) relive the employee from duty when it is in the best interest of the public and the agency
(B) relieve the employee from duty, regardless of the nature and scope of the violation
(C) relive the employee from duty when it is a violation that could result in criminal indictment
(D) relieve the employee from duty without pay
(A) relive the employee from duty when it is in the best interests of the public and the agency
True or False: Ethics are descriptions of the way things are, not the way they ought to be.
(A) True
(B) False
(B) False
The seven steps of decision making are listed below. Which step is referred to as the “slippery rock” step?
(A) Step 1 - Heart (B) Step 2 - Discipline (C) Step 3 - Confidence (D) Step 4 - Participation (E) Step 5 - Chance (F) Step 6 - Intuition (G) Step 7 - Future (H) none of the above
(E) Step 5- Chance
True or False: The setting of objectives is a one-way, downward process.
(A) True
(B) False
(B) False
The Gallup Organization identified five universal domains of Well Being (WB). They are all listed below, not in any order, Which was identified as the least important on their list?
(A) social (B) financial (C) career (D) community (E) physical
(D) community
The prime means for a police agency to ensure the job relatedness of a perfomance-evaluation system is
(A) job analysis
(B) standardized measurements
(C) task analysis
(D) none of the above
(A) job analysis
True or False: Psychologists have confirmed that we have a human right to happiness and well-being.
(A) True
(B) False
(A) True
True or False: A value system acts as a set of standards that guides our conduct.
(A) True
(B) False
(A) True
True or False: Leadership requires the leader to lay down the rules and even-handedly enforce them.
(A) True
(B) False
(A) True
Which type of communication has the advantages of speed and feedback?
(A) orally (B) in writing (C) nonverbally (D) electronically (E) all of the above
(A) orally
Purpose-driven decisions are ______ decisions that promote an organized word agenda.
(A) charismatic
(B) explicitly clear
(C) noteworthy
(D) none of the above
(B) explicitly clear
To become and remain a team leader you have to, day by day , think and live the following eight team-building activities. Which activity is described by the comparison “If our body’s arterial system does not touch base with our cells, they’ll eventually die”?
(A) Accentuate the positive (B) Known what's going on (C) get attention through vision (D) create meaning through communication (E) build trust through integrity (F) deploy through positive self-regard (G) mast change (H) afford empowerment
(d) create meaning through communication
True or False: In complaints against officers, adjudication and, if warranted, disciplinary action should be partially on recommendations of the involved employee’s immediate supervisor.
(A) True
(B) False
(A) True
What can cause the formation of informal communication channels in a police organization?
(A) when the formal channels become more restricted, informal channels emerge
(B) only when formal channels have broken down or are not trusted, informal channels are formed
(C) when powerful figures lower down in the agency, like union leaders or member of elite units, choose to operate under information
(D) All of the above
(A) when the formal channels become more restricted, informal channels emerge
Category II police leadership requires you to complete FIVE steps. Check those below which ARE NOT one of the 5 steps.
(A) take action and be flexible (B) give priority to pressing matters (C) manage you interruptions (D) use weekly scheduling (E) select your goals (F) identify your roles (G) become more productive in meetings (H) produce an individual mission statement
(B) give priority to pressing matters
(C) manager you interruptions
(G) become more productive in meetings
A _______ is an enduring belief that a specific goal and a means of attaining that goal are very important.
(A) value (B) motive (C) mindset (D) choice (E) none of the above
(A) value
Of the three ethics programs or approaches of police departments, which one is most often designed by police makers, administrative staff or legal counsel?
(A) Values-oriented programs
(B) compliance based programs
(C) neglect or absence of any program
(D) none of the above
(B) compliance based programs
Trust is a ______
(A) means to an end
(B) moral duty
(C) leadership prerequisite
(D) all of the above
(B) moral duty
True or False: The creation of a “professional responsibilities” unit generally relieves the supervisor of the responsibility to maintain discipline.
(A) True
(B) False
(B) False
True or False: Highly formalized police organizations tend to inhibit upward communications.
(A) True
(B) False
(A) True
As a supervisor , the most critical part of your job, first and foremost, is to
(A) Train personnel (B) Supervise personnel (C) Provide leadership (D) Make decisions (E) All of the above
(D) make decisions
True or False: As a leader every decision, every conflict, demands your vigorous resolve to win.
(A) True
(B) False
(B) False
True or False: If you lose your self-control, you have lost your leadership as well.
(A) True
(B) False
(A) True
Which of the five baseline conditions or practices of an agency is the practice of converting problems into solutions?
(A) Baseline 1: Nonnegotiable High Standards (B) Baseline 2: Opportunities (C) Baseline 3: Character (D) Baseline 4: Emotional Intelligence (E) Baseline 5: Teamwork (F) none of the above
(B) Baseline 2: Opportunities
An objective is a goal that is more
(A) finite and time certain
(B) tailored to the task
(C) measurable than a task
(D) none of the above
(A) finite and time certain
If your team believes in an illusion of unity, this is a sign of
(A) taking all or too much credit for a job well done
(B) becoming a victim of Groupthink
(C) ducking accountability
(D) all of the above
(B) becoming a victim of Groupthink
True or False: The belief that employee are basically good and therefore can be corrected is both untrue and harmful.
(A) True
(B) False
(A) True
The problem employee involved in conduct unbecoming with no personal gain is described as what type of problem?
(A) moral misconduct
(B) professional misconduct
(C) malcontent
(D) all of the above
(B) professional misconduct
Integrity means behaving in a manner that is grounded in sound
(A) principles
(B) ethics
(C) honesty
(D) all of the above
(D) all of the above
Trust is a combination of integrity and
(A) morality
(B) truthfulness
(C) competency
(D) all of the above
(C) competency
In a Community Oriented Policing (COP) organization, what is the place taken if any by the Problem Oriented Policing (POP) philosophy?
(A) COP and POP are different names for the same policing philosophy
(B) POP replaces COP as a dominant crime control method
(C) POP is COPS in action
(D) COP replaces POP as a dominant crime control method
(E) POP is phased out over time
(C) POP is COPS in actions
Of the six forms of listening, which one occurs when it is time to decide on a course of action?
(A) Empathic Listening (B) Appreciative Listening (C) Comprehensive Listening (D) Factual Listening (E) Evaluative Listening (F) Feedback
(E) Evaluative Listening
Through our choices we exercise free will. We are a product of our
(A) conditions
(B) decisions
(C) environment
(D) all of the above
(B) decisions
The common denominator of Significant Emotional Events is a challenge or disruption to our
(A) socialization (B) present behavior patterns (C) values (D) all of the above (E) A and B only (F) B and C only
(F) B and C only
True or False: Police leaders must first be able to run their organization.
(A) True
(B) False
(B) False
Of the six forms of listening, which on must precede our own seeking to be understood?
(A) Empathic Listening (B) Appreciative Listening (C) Comprehensive Listening (D) Factual Listening (E) Evaluative Listening (F) Feedback
(A) Empathic Listening
Information and communications are different but interdependent. Which of the two is personal and psychological
(A) information
(B) communications
(C) both
(D) neither
(B) communications
True or False: In decision making, the reluctance to forfeit options becomes more pronounced when willpower is low.
(A) True
(B) False
(A) True
The underpinning of effective communication within the workplace is the understanding of human
(A) motivation (B) weakness (C) strength (D) values (E) all of the above
(D) values
Never make a decision today that can
(A) delay (B) delegate (C) reasonably delay (D) reasonably delegate (E) none of the above
(C) reasonable delay
True or False: Too many police supervisors do not delegate or are not delegating enough.
(A) True
(B) False
(A) True
COP is truly
(A) Team policing
(B) Value-Oriented Policing
(C) Problem-Oriented Policing
(D) none of the above
(B) Value-Oriented Policing
COP requires a greater degree of _____ than does the current policing strategy.
(A) crime analysis
(B) advanced planning
(C) decentralization
(D) none of the above
(C) decentralization
How does an organization cope with incoming changes?
(A) By strategic planning that encompasses constantly changing goals
(B) By strategic planning that encompasses changing action plans
(C) By strategic planning that encompasses changing performance measurements
(D) all of the above
(E) none of the above
(D) all of the above
When examining the ethics programs of police departments, which approach(es) can be found?
(A) Neglect - the absence of any formal ethical programs (B) Compliance - based programs (C) Values-oriented programs (D) all of the above (E) A and B only (F) B and C only
(D) all of the above
The _________ syndrome helps us adjust to demands for change.
(A) stress (B) specific adaptation (C) general adaptation (D) fight of flight (E) none of the above
(C) general adaptation
True or False: Artful listening means knowing when to stop listening and make a decision.
(A) True
(B) False
(A) True
True or False: Effective leaders must establish their integrity first and their vision and ideas second.
(A) True
(B) False
(A) True
Of the six Pillars of Character shown below, which one embodies social consciousness?
(A) Trustworthiness (B) Respect (C) Responsibility (D) Fairness (E) Caring (F) Civic Virtue and Citizenship (G) none of the above
(F) Civic Virtue and Citizenship
Of the two primal pillars of police leadership, the one defined as “What we perform and how we perform it” is
(A) charisma
(B) character
(C) competence
(D) none of the above
(C) competence
85% of a supervisor’s ability to lead depends on which TWO intelligences below? Check both.
(A) PQ (B) IQ (C) EQ (D) SoQ (E) SQ (F) none of the above
(C) EQ
(D) SoQ
True or False: In communications, it is the recipient who communicates rather than the person who initiated the message.
(A) True
(B) False
(A) True
The major responsibility of a police supervisor is
(A) accountability (B) decision making (C) leadership (D) communication (E) all of the above
(B) decision making
True or False: The U.S. Supreme Court ruled that a hostile work environment need not be psychologically injurious, but only reasonable perceived as abusive.
(A) True
(B) False
(A) True
Which of the five baseline conditions or practices of an agency states that the focus of a police agency must always be on performance?
(A) Baseline 1: Nonnegotiable High Standards (B) Baseline 2: Opportunities (C) Baseline 3: Character (D) Baseline 4: Emotional Intelligence (E) Baseline 5: Teamwork (F) none of the above
(A) Baseline 1: Nonnegotiable High Standards
True or False: Our character itself is not predestined; it is not inborn.
(A) True
(B) False
(A) True
What can cause even more harm than a poor decision?
(A) indecision
(B) inaction
(C) inability to correct the decision
(D) A and B
(D) A and B
Which of the 4 typical types of delegation concentrates on results instead of methods?
(A) microdelegation
(B) macrodelegation
(C) stewardship
(D) gofer
(C) stewardship
For the informal leader, what determines if the leadership is helpful to the work team?
(A) the level of the informal authority
(B) the level of acceptance of the leadership
(C) the reasons for the informal leader’s emergence
(D) all of the above
(C) the reasons for the informal leader’s emergence
True or False: Empowerment is strongest when supervisors practice vertical command and control.
(A) True
(B) False
(B) False
Most police agencies are ____ driven
(A) service (B) incident (C) Values (D) community (E) all of the above
(B) incident
What are the chances of you being actively disengaged if your boss focuses on your strengths?
(A) 1% (B) 22% (C) 44% (D) 75% (E) none of the above
(A) 1%
The problem employee involved in conduct commonly referred to as “corruption” is described as what type of problem?
(A) moral misconduct (B) professional misconduct (C) malcontent (D) criminal misconduct (E) none of the above
(D) criminal misconduct
Scanning means what within Problem Oriented Policing?
(A) identifying the problem
(B) searching for problems to solve
(C) deciding between many problems for the one most solvable
(D) none of the above
(A) identifying the problem
True of False: Stress is not only desirable but also essential to life.
(A) True
(B) False
(A) True
The worst mistake a leader can make is
(A) taking all or too much credit for a job well done
(B) becoming victim of Groupthink
(C) ducking accountability
(D) all of the above
(C) ducking accountability
What is known as the vehicle for supervisory leadership?
(A) education
(B) discipline
(C) communication
(D) none of the above
(C) communication
True or False: It takes other people (experts) to identify your strengths.
(A) True
(B) False
(B) False
The two primal pillars of police leadership are
(A) charisma and competence
(B) character and competence
(C) character and charisma
(D) none of the above
(B) character and competence
When you delegate, one thing you will certainly delegate is
(A) authority
(B) accountability
(C) uncertainty
(D) all of the above
(C) uncertainty
The compass of values has to be within a _____ and the _____.
(A) person / department (B) department / community (C) leader / led (D) supervisor / supervised (E) all of the above
(A) person / department
True or False: Stress is a demand on us to resist change.
(A) True
(B) False
(B) False
True or False: Time and productivity are linked, you have to pay attention to both factors.
(A) True
(B) False
(A) True
