Chapter 5 Flashcards
What is an example of internal change?
Terrorism
Demographics
Strategies
Management style
Management style
What really counts in police work?
Integrity
Virtue
Character
Ethics
Character
What occurs once a vision and mission statement have been developed by the staff of the various work units?
Constancy of vision is established
Constancy of values and purposes
Ownership and accountability
The vision and mission are implemented
Constancy of vision is established
What should we do before we deploy our strategy?
Diagnose the well being
Have milestones or goals set for ourselves
Complete the guiding policy phase
Have coherent actions established
Have milestones or goals set for ourselves
What technology is being used by police agencies across the world?
Powerful digital surveillance cameras
Body worn cameras
Laptops
Traffic camera enforcement
Powerful digital surveillance cameras
How can a police agency counter or eliminate employees succumbing to temptations that are unethical or unlawful?
Better recruitment
Training
Better selection
All the above
All the above
Where can stated goals be pulled from?
Reports
Annual evaluations
Mission statement
Annual report
Annual report
What can the incessant and avalanching changes alter?
Changes in the vision
How the goal will be implemented
Increased comprehension of the characteristics that insightful strength-based leaders share
How to implement departmental goals in the face of the chronic and random changes
How the goal will be implemented
What exacerbates our problem in dealing with ethical dilemmas?
a. Our ability to rationalize
b. Our ability to shift accountability
c. Our increased anxiety
d. Both a and b
d. Both a and b
When a vision is cast as a mission statement, what do they combat?
Randomness and ambiguity
Ownership and accountability
Shared responsibility
Values and purposes
Randomness and ambiguity
What is a goal?
Something that provides guidance
Something we hope for in the future
A vision that is more finite and time-certain
Official statements
Something we hope for in the future
What is one of the differences between COMPSTAT and its manual predecessors?
It has intentionally fostered teamwork
It is real time
It does not measure performance
All of the above
It is real time
Why is Approach 1 used?
Need for constancy of values and purpose
Accountability
Define a set of values to be lived
Defining and setting operational goals
Define a set of values to be lived
What must a vision have so it will not remain an ignored and lofty set of well-intentioned values and purposes that fail to materialize?
A shared beginning and ending
Shared ownership and accountability
Ownership
A mission and a strategy
A shared beginning and ending
When the changes are altered, a police leader must think ______.
Quickly
Creatively
Strategically
Confidently
Strategically
What does a strong leadership from police management do?
Does not allow individual visions
Empowers those close to police work
Steals accountability from those below
Creates vision-driven mission statements
Steals accountability from those below
What is the key to a police agency’s survival and success?
How well a police agency negotiates the hurdles of change
If we act as we should
Having integrity
Having clarity
How well a police agency negotiates the hurdles of change
Strategic thinking is a type of mental tool for making better choices about what?
How the goal will be implemented
How to implement department goals
Daydreaming or casual reflection
Where we want to go and what we will be like when we get there
How to implement department goals
A leader must be _______.
Confident
Persistent
Clear
Creative
Clear
What should you look for to spot a bad strategy?
Lots of positivity
Lots of negativity
No clear vision
Obstacles
Lots of positivity
"Here's how to spot a bad strategy. Look for: List of things to do Blue-sky Active avoidance Template-style leadership Lots of positivity"
What kind of objectives offer no clue on the link between the challenge and the action?
Strategic
Operational
Blue-sky
None of the above
Blue-sky
What carries out the guiding policy?
Vision
Diagnosis
Action
Coherent action
Coherent action
When do police employees become more devoted to building a mission statement for the entire police organization?
When the whole department is engaged and enriched
When they have crafted a shared vision for their department
When the shared meaning begins to bind the organization together
When they have an opportunity to actively create a vision
When they have crafted a shared vision for their department
In the research conducted by Brown and Buckingham, what did the vast majority rate the number one pair of fears and needs?
Chaos and authority
Insignificance and respect
Future and clarity
Outsider and community
Future and clarity
Which blinder causes police supervisors to refuse to consider wild alternatives and ideas?
Fear and self-doubt
Dependence on rules and conformance
Entertaining new ideas enthusiastically
Narrow-minded dedication to practicality and efficiency
Narrow-minded dedication to practicality and efficiency
Which one is a behavior of an insightful strength-based leader?
Entertain new ideas enthusiastically
Resistance to and avoidance of change
Fixation on logic and hard data
Negotiating the hurdles of change
Entertain new ideas enthusiastically
Why will the use of a single goal result in poor performance?
No one measure can effectively evaluate whether a police agency is performing successfully
Police organizations respond to a vast array of constituencies
Employees become disgruntled
Lack of training
No one measure can effectively evaluate whether a police agency is performing successfully
Who has adopted and perfected the violent acts performed by foreign terrorists?
Criminals
Many gangs
Domestic terrorists
All the above
Many gangs
What is the supplemental nuance to civilization?
Cadre of volunteers
Volunteerism
Community-oriented policing
Fads
Volunteerism
What are the two inherent downsides to Approach 1?
Unilateral and vision thinking
Top down and bottom up
Constancy of change and mission statements
Ownership and implementation
Ownership and implementation
Police employees experience chaos and disengagement when what happens?
Police organization frequently changes its vision
Police organization frequently changes its mission
Leaders are not passionate
Leaders are not clear
Police organization frequently changes its vision
How are you able to maintain your constancy of progress?
By avoiding the activity trap
By active avoidance
By keeping the end clearly in mind
By establishing goals
By keeping the end clearly in mind
Which one of the following is a blinder which limits our powers of imagination?
Doggedly pursuing difficult problems
Spend more time synthesizing information than gathering it
Black-and-white viewpoints
Tackling problems that do not have precise answers
Black-and-white viewpoints
“There are six in particular that limit our powers of imagination:
Resistance to and avoidance of change
Dependence on rules and conformance
Fear and self-doubt
Fixation on logic and hard data
Black and white viewpoints
Narrow-minded dedication to practicality and efficiency”
What enhances your capacity to anticipate?
Organize trends and correctly interpret them
Spot trends
Watch for coincidences and ask why
Being acutely aware of who we are
Watch for coincidences and ask why
What are official statements of what an organization says and what it wants various publics to believe are its objectives?
Guiding policies
Stated goals
Goals
Real goals
Stated goals
What presents the core reasons for the organization’s existence?
Values
Mission or vision
Community-oriented policing
Community
Mission or vision
How often should you deliberately postpone a new idea, discussion, strategy, or plan by reserving judgment until it becomes unavoidable?
Once a day for a month
Once a week for a month
Once a day for three months
Once a week for three months
Once a week for three months
When does a vision and its partner become both compass and guidebook for successfully navigating whitewater changes?
When there is shared ownership and accountability
When there is a shared beginning and ending
When there is a vision and mission statement developed
When they are comprised of values and purposes
When they are comprised of values and purposes
What are the three phases of a good strategy?
Diagnosis, vision, and coherent action
Diagnosis, guiding policy, and coherent action
Vision, guiding policy, and coherent action
Diagnosis, vision, and action
Diagnosis, guiding policy, and coherent action
If you held a job and didn’t have a clue about it’s purpose or if you performed tasks and didn’t know how they fit into a meaningful pattern, what are you probably lacking?
Vision
Mission
Strategy
All the above
All the above
When can trends be detected?
When they are clear
When we spot them
When we organize them and correctly interpret them
When we control our anxiety
When we organize them and correctly interpret them
How can you free up your creativity and be more innovative in your role as a police leader?
Entertaining new ideas enthusiastically
Making meditation a habit
Out-of-the box thinking
Black-and-white viewpoints
Out-of-the box thinking
"Here are five ways to help you free up your creativity and be more innovative in your role as a police leader: Creativity training One new idea a day Out-of-the-box thinking Make the obvious strange Push the artist; restrain the judge"
What is the next step once a vision is conceived?
State the vision
Strategic planning
Transform the mental image into a tangible one
Each person needs to struggle with articulating his or her own vision of the police mission
Transform the mental image into a tangible one
Why is there a desire for vision from the top?
The longing for a common vision is the wish for someone else to create a purpose
It’s a subtle way of disclaiming any responsibility for its implementation
Accountability
Ownership
It’s a subtle way of disclaiming any responsibility for its implementation
How does a strength-based leader communicate to his or her staff?
Stated goals
Real goals
Mission statement
Clearly
Clearly
What have several police agencies created in order to capture fleeting digital data?
Two-tier benefit system
Digital trails
Roll-out cyber/forensic teams
Cybercrime enforcement
Roll-out cyber/forensic teams
Paper trails are typically _____. Digital trails, however, are _____.
Stable / enduring
Stable / dynamic
Dynamic / short-lived
Enduring / stable
Stable / dynamic
What are the three hurdles you will encounter when you endeavor to create a vision for a police agency, a work unit, or yourself?
Vision, mission, and purpose
Mission, purpose, and unity
Ownership, values, and vision
Vision, values and ethics, and purposes
Vision, values and ethics, and purposes
What is constantly being tested with all of the temptations bombarding us daily?
Integrity
Decisions
Values
Judgment
Judgment
What are criminologists and police strategists crediting cameras with?
Criminal apprehensions
Officer safety
Decreased crime
All of the above
All of the above
How much of that retirement system is vested?
67%
70%
73%
85%
73%
Why does a vision give shape and direction to the department’s future of a division, bureau, or work team?
Because of its virtue
Because of its tangible and immediate quality
It reflects gut-level practical thinking
It provides direction
Because of its tangible and immediate quality
What is only constrained by our imagination and cost?
Powerful digital surveillance cameras
Traffic camera enforcement
Two-tier benefit system
Application of camera-security technology
Application of camera-security technology
What type of thinking is the basis for developing strategic plans and operational plans?
Strategic
Operational
Creative
Vision
Strategic
What size police agencies can COMPSTATs be observed?
Large and small agencies
Small and medium agencies
Medium and large agencies
Only large agencies
Medium and large agencies
What is an activity trap?
To work harder and harder at producing results, only to discover they’re unnecessary
Not acknowledging the challenges being faced
Not setting milestones or goals for ourselves
Not knowing the organization’s goals
To work harder and harder at producing results, only to discover they’re unnecessary
What must be done for ownership to be widely dispersed?
Each person needs to struggle with articulating his or her own vision of the police mission
A common vision must be articulated by those at the top
The vision must be brainstormed by the leaders at the top
All the above
Each person needs to struggle with articulating his or her own vision of the police mission
What is an objective?
Something that provides guidance
Something we hope for in the future
A goal that is more finite and time-certain
Official statements
A goal that is more finite and time-certain
Who are a pivotal position for guiding and implementing a vision that others are able to get excited about working on?
Police leaders
Strength-based leader
Police supervisors
Police employees
Police leaders
What is the difference in a goal and an objective?
A goal is broader in scope, while the objective is specific, with an assigned time frame
A goal is specific, with an assigned time frame, while an objective is broader in scope
A goal is broader in scope, with an assigned time frame, while the objective is specific
None of the above
A goal is broader in scope, while the objective is specific, with an assigned time frame
Being highly alert to developing trends and incoming demands for change and adaptation is the prerequisite for what?
A strength-based leader
Anticipation
Anxiety
A leader
Anticipation
What strategy has forged a more open and powerful partnership among the various levels and types of criminal justice agencies?
a. Antiterrorism
b. Community-oriented policing
c. Problem-oriented policing
d. Both b and c
Antiterrorism
What is a strengths-based leader challenged by?
Vision-driven mission statements
Vision thinking
A need for constancy of values and purposes
Ownership and accountability
A need for constancy of values and purposes
When are you able to get ahead of a trend?
Once you spot it
After thoughtful consideration
When you distinguish it from a fad
When you can state the vision
After thoughtful consideration
What do you have to concentrate on to spot fads?
Trends
Real goals
Stated goals
Horizon
Horizon
How can you elicit feedback on a service evaluation questionnaire?
a. Telephone
b. Face to face
c. Asking the right questions
d. Both a and b
a. Telephone
What is the average now for civilian employees in a police department?
One civilian for every three police officers
Three civilians for every one police officer
One civilian for every two police officer
Two civilians for every one officer
One civilian for every three police officers
What can be spotted in the newly adopted two-tier benefit system?
New medical benefits
Public pension and benefit reform
Police pension and retirement reform
None of the above
Public pension and benefit reform
What do police chiefs give much attention to in the decisions they make and the actions they take?
Community
Constituents
Social responsibility
Real goals
Social responsibility
What occurs when we become conscious of the coincidences in our lives?
Anticipation
Anxiety
We are able to clearly communicate our real goals
We are able to predict trends
Anticipation
What guarantees the time and opportunity to initiate action that is likely to succeed?
Vision thinking
Change and adaptation
Anticipation
Trend spotting
Trend spotting
What is taking shape in police work?
Volunteerism
Civilianization
Information superhighway
Anticipation
Information superhighway
What type of issue is visioning?
Accountability
Ownership
Leadership
Management
Ownership
What is a vision?
It gives shape and direction to the department’s future of a division, bureau, or work team
Acts a s a platform for employees to set measurable goals
A model of the virtue you seek to create
A rudder of stability in rough seas
A model of the virtue you seek to create
What are the two approaches to conceiving a vision?
Unilateral and vision thinking
Top down and bottom up
Constancy of change and mission statements
Ownership and implementation
Top down and bottom up
How is a vision described?
In the present tense
In the past tense
Frequently changing
Terms of behavior
In the present tense
Community-oriented policing and problem-oriented policing are _____.
Community based
Fads
Trends
Proactive policing
Trends
What caused more alarm to be added to the public and politicians about the amount of tax dollars devoted to police pensions and benefits?
The Great Recession
The Great Depression
The amount of medical bills revealed
When pension systems began reporting that they were less than fully vested
When pension systems began reporting that they were less than fully vested
What phase of a good strategy specifies the approach to dealing with the obstacles called out in the diagnosis?
Vision
Guiding policy
Coherent action
Action
Guiding policy
What does clarity engender within us?
Respect
Resilience
Character
Strength
Resilience
"Our need for clarity, when met, is the most likely to engender within us: Confidence Persistence Resilience Creativity Followership"
When are you able to anticipate a trend’s consequences for you as a leader and for those in your work unit?
When you distinguish it from a fad
Once you are ready to make a decision
Once you spot it
When you can state the vision
Once you spot it
When will you be able to judge whether you have made a difference?
When you accomplish your mission
When you develop a strategy
When you have a clear vision
None of the above
When you have a clear vision
What is the quintessential ingredient of vision, mission statement, and strategic planning?
Integrity
Values
Ethics
Clarity
Clarity
What does moving from approach A to B hinge on?
Responsibility of implementation
Change and constancy
Each person’s needs
Shared ownership and accountability
Shared ownership and accountability
What counts in knowing what police department’s real objectives are?
Character
Knowing the mission statement
Stated goals
Behavior
Behavior
What is the largest public employee retirement system in the United States?
401K
Pensions
CALPER
Social security
CALPER
What appears to be the police organizations single objective at first glance?
Increase public safety
Provide general government services
Drug abuse enforcement
Apprehend criminals
Apprehend criminals
Ten trends tracked by the authors of the book
Trend 1: Career-path civilians Trend 2: Hi-tech and low-touch Trend 3: Ethical dilemmas Trend 4: Homeland security Trend 5: Community-oriented policing-generation 2 Trend 6: Service evaluation Trend 7: Pension envy Trend 8: Smile you're on camera Trend 9: Cybercrime Trend 10: Put a cop on the dot
How are values and ethics best expressed?
In the present tense
In the past tense
In terms of behavior
By the strengths-based leader
In terms of behavior
What are explosive and accompanied by a lot of hype and gimmicks?
Fads
Trends
Real goals
Ethical dilemmas
Fads
When is shared vision lost?
Does not allow individual visions
Articulated but ignored
Steals accountability from those below
Creates vision-driven mission statements
Articulated but ignored
What are three interlocking steps of strategic thinking in order?
Asking the right questions, recognizing insight, and structure
Structure, recognizing insight, and asking the right question
Recognizing insight, structure, and asking the right questions
Recognizing insight, asking the right questions, and structure
Recognizing insight, asking the right questions, and structure
Who does the law consult with on evidentiary value?
a. Roll-out cyber/forensic teams
b. Prosecutors
c. Judges
d. Both b and c
d. Both b and c
Who is able to articulate the real goals of the department?
Police chief
Police supervisor
Strength-based leader
Each employee
Strength-based leader
What are typically labeled COMPSTAT?
Computer-driven data-capturing processing systems
Cutting-edge technology
Powerful digital surveillance camera technology
Digital trails
Computer-driven data-capturing processing systems
What did some police agencies discover to be beneficial in the 1950s?
Volunteerism
Civilian employees
Fads
Trends
Civilian employees
What exposed the amount of tax dollars devoted to police pensions and benefits?
A study conducted by Dr. Donald Brown, an anthropologist
A study conducted by Dr. Marcus Buckingham
The Great Depression
The Great Recession
The Great Recession
Change is ______.
Inevitable
Disliked
Unwanted
Constant
Constant
Why is it important to differentiate between stated and real objectives?
To develop comprehensive and consistent strategic plans
To develop comprehensive and consistent operational plans
Social responsibilities
So the strength-based leader can communicate them clearly
To develop comprehensive and consistent strategic plans
What is a coherent set of analysis, policies, arguments, and actions that target a high-stakes challenge?
Bad strategy
Guiding policy
Strategy
Diagnosis
Strategy
When does the germination of a vision commence?
When one or more people start thinking about where they are now and where they want to go
When the strength-based leader vocalizes the mission
During the planning stages of the strategy
When you have a deep conviction that is both right and good
When one or more people start thinking about where they are now and where they want to go
