Chapter 2 Flashcards
What is the major responsibility of a police supervisor?
Team building
Decision making
Disciplining
Supervising
Decision making
What can cause as much harm or more than a poor decision?
Snap decision
Risky decision
Unplanned decision
No decision
No decision
What is the most important measure of leadership?
Being decisive
Having a good attitude
The ability to lead
Communication
Being decisive
What is a frequent complaint in police work?
Unfairness
Marginal supervisors
Indecisiveness
Burn out
Indecisiveness
What is the only thing worse than a bad decision?
Refusing to make a decision
Making a snap decision
Giving multiple solutions
Delegating the decision
Refusing to make a decision
As a police supervisor, what is the most critical part of your job?
Knowing when to delegate
Communicating with your subordinates
Making decisions
Training
Making decisions
What are the truly tough, risky, and confusing calls about?
People
Deployment
Training
Technological issues
People
How is your success as a police supervisor and leader measured?
Good decisions and good choices
Having the right people working with and for you
Being flexible
Timely and accurate choices
Timely and accurate choices
Our freedom and power to choose and our five intelligences, when opened, shape and drive our decisions. They are known as
Birth gifts
Free will
Mental intelligences
Being a good leader
Birth gifts
What is the essence of being a police supervisor and a leader?
Having free will
Being able to influence the choices of others
Being able to make decisions
Taking action
Being able to influence the choices of others
How do we exercise free will?
By being human
By being a leader
Through our values
Through our choices
Through our choices
What are we a product of?
Our genetics
Our choices
Our decisions
Our values
Our decisions
Why is the freedom and power to choose affirming to a police supervisor?
It exercises our free will
It excites a sense of potential and achievement
It holds us accountable
It allows us to influence others
It excites a sense of potential and achievement
Why can the freedom and power to choose make a leader anxious?
A sudden heightened awareness of responsibility
A sudden heightened awareness of accountability
It excites a sense of responsibility
It excites a sense of accountability
A sudden heightened awareness of responsibility
What does this freedom and responsibility produce?
Anxiety
Accountability
A heightened awareness of accountability
A stimulus and a need for a response
A stimulus and a need for a response
What lies in the space between the stimulus and response?
The power to choose our decisions
The power to choose our response
The power of free will
The power of our unconscious
The power to choose our response
What is functioning within this space?
Decisions about your character
Decisions about your attitude
Decisions about your values
Decisions about your situation
Decisions about your character
How a police supervisor uses his or her character within that space to evaluate the problem and make a decision determines what?
A good leader
A strength-based leader
The decisions
The quality of the decision
The quality of the decision
How do marginal police supervisors see their “space for choice”?
Important
Meaningless
Extensive
Limited
Limited
What determines the quantity and quality of your decisions?
The capacity of your space to make your decisions
The time allotted to make decisions
The manner in which you use your space
Having the opportunity to reflect and then choose your decision
The manner in which you use your space
What should each good decision start with?
Choices
Stimulus
Stop
Flexibility
Stop
How well we decide and act is highly susceptible to what influences?
Supervisors
Outside
Team leaders
Internal
Outside
How can our unconscious mind override our decision making?
Snap judgements
Snap decisions
Free will
Having a strong value system
Snap judgements
Watch your actions: they lead to _____.
Character
Habits
Words
Destiny
Habits
Which of these are included in the five intelligences?
Social
Maturity
Competency
Character
Social
How do the five intelligences shape our decisions?
By assisting us in make snap decisions
By controlling our thought process
By assisting in shaping our value system
By injecting themselves into the space
By injecting themselves into the space
When are our decisions slowed or confused?
When we overloaded
When we are overworked
When we are impaired
When we are tired
When we are impaired
What does a healthy clicking physical intelligence help produce?
Timely and accurate decisions
Timely and reliable decisions
Reliable and accurate decisions
Reliable and consistent decisions
Timely and reliable decisions
What is typically referred to as when we think or speak of “intelligence”?
Spiritual
Emotional
Mental
Physical
Mental
What most often determines our success in our career?
Mental intelligence
Emotional intelligence
Social intelligence
Physical intelligence
Emotional intelligence
What do police supervisors see as noise at work, distracting from rational decision making?
Physical weakness
Inability to communicate
Judgements
Emotions
Emotions
What is a fundamental part of who we are and how we work with others?
Emotions
Social intelligence
Mental intelligence
Communications
Emotions
When suppressed emotions flare, what does it cause?
Decreased conflict and no affect on climate or morale
Increased conflict and no affect on climate or morale
Decreased conflict and affect on climate and morale
Increased conflict and affect on climate and morale
Increased conflict and affect on climate and morale
What did Dr. Daniel Goleman discover and define?
Mental intelligence
Emotional intelligence
Social intelligence
Spiritual intelligence
Emotional intelligence
Dr. Daniel Goleman’s research found that 85% of a leader’s abilities involve ____.
Mental intelligence
Emotional intelligence
Social intelligence
Spiritual intelligence
Emotional intelligence
Which intelligence was referred to as common sense for centuries?
Mental intelligence
Emotional intelligence
Social intelligence
Spiritual intelligence
Emotional intelligence
Which intelligence is fixed at birth?
Mental intelligence
Emotional intelligence
Social intelligence
Spiritual intelligence
Mental intelligence
When expressing our emotions, the goal is to express them _____ for our advantage and for the benefit of others.
Quickly
As little as possible
Intelligently
To everyone
Intelligently
In 2008, what intelligence did Dr Goleman announce?
Mental intelligence
Emotional intelligence
Social intelligence
Spiritual intelligence
Social intelligence
What are our inner emotions?
Other- awareness
Relationship management
Social intelligence
Self-discipline
Self-discipline
What are social emotions?
Relationship management
Self-awareness
Mental intelligence
Social intelligence
Relationship management
85% of a police supervisor’s ability to lead depends on his what, which was also referred to as common sense?
Mental intelligence and emotional intelligence
Emotional intelligence and social intelligence
Social intelligence and spiritual intelligence
Spiritual intelligence and mental intelligence
Emotional intelligence and social intelligence
What represents our search for meaning and connection with something larger and more trustworthy than our own ego?
Mental intelligence
Emotional intelligence
Social intelligence
Spiritual intelligence
Spiritual intelligence
In essence, which intelligence makes us human?
Mental intelligence
Emotional intelligence
Social intelligence
Spiritual intelligence
Spiritual intelligence
What shapes our core character to build our mainstay competency, and set up our driving purpose?
Mental intelligence and physical intelligence
Emotional intelligence and social intelligence
Spiritual intelligence
All the above
All the above
What triggers the need for reliable decisions?
Character
Competency
Purpose
All the above
All the above
What must be given primetime within your space for choice?
Decisions about your character
Decisions about your competency
Decisions about your character and competency
None of the above
Decisions about your character and competency
What is the paramount operational asset?
Decisions about your character
Importance of trust
Decisions about trust
Importance of your character
Importance of trust
What is the genesis of all human relationships?
Trust
Character
Competency
All of the above
Trust
What are the primal pillars of police leadership and supervisors?
Character and trust
Trust and competency
Character and competency
Trust, character, and competency
Character and competency
Experience has shown us what is more important than who we appear to be?
Who we want to be
Who we are
Who we aspire to be
Who we pretend to be
Who we are
When was the industrial age?
1815 - 1930
1830 - 1915
1830 - 1947
1847 - 1915
1830 - 1947
How are departments building trustworthiness?
Through demonstration of character
Through demonstration of competency
Through demonstration of character and competency
Through demonstration of trust and character
Through demonstration of character and competency
How do we best measure the trustworthiness of others?
Listening to what they say
Watching what they do
Watching them lead by example
Watching them walk their talk
Watching them walk their talk
How is our character defined and our lives determined?
By what we do
By what we say
By what we want
By what we think
By what we do
The product of habits we form and choices we make about values, attitudes, and conduct is what?
Competency
Character
Trustworthiness
Value system
Character
What are the three components of a trustworthy character?
Knowledge, teamwork, and integrity
Knowledge, integrity, and maturity
Integrity, maturity, and “win-win” behavior
Maturity, “win-win” behavior, and knowledge
Integrity, maturity, and “win-win” behavior
Behaving in a manner that is grounded in sound principles,ethics, and honesty is the definition of ______.
Integrity
Maturity
Character
Competence
Integrity
What is a characteristic of being truthful?
Integrity
Honesty
Discipline
Reliable
Honesty
What word won the award for most often searched for in the Merriam-Webster Dictionary since 2006?
Integrity
Honesty
Discipline
Reliable
Integrity
What is meant by “Third Alternative”?
“Win-win”
“Win-lose”
“Lose -win”
“Lose-lose”
“Win-win”
There are three parts of the competence side of trustworthiness. Which ones are included?
Integrity and maturity
Integrity and knowledge
Knowledge and teamwork
Teamwork and maturity
Knowledge and teamwork
What is the skill and ability to accomplish supervisory tasks?
Teamwork
Knowledge
Maturity
Technical competence
Technical competence
What is one critical step a manager must take to elevate trustworthiness?
Displaying technical competence
Having knowledge
Having integrity
Encouraging teamwork
Displaying technical competence
What does a strong knowledge base used with wisdom build?
Knowledge
Integrity
Trust
Competence
Trust
What enables you to envision a goal?
Technical competence
Innate conceptual knowledge
Maturity
Strong-base leader qualities
Innate conceptual knowledge
Where does self-acquired knowledge stem from?
Training and formal education
Training
Formal education
None of the above
Training and formal education
What is interrelated with teamwork?
Knowledge
Competence
Empowerment
Trustworthiness
Empowerment
Of the two pillars, which one is more pre-eminent?
Trustworthiness
Integrity
Competence
Character
Character
When are decisions likely to be confusing and pointless?
When there is too much noise
When there is a lack of communication
When they are without a purpose
All of the above
When they are without a purpose
There are five benefits of purpose-driven leadership. Together, what do they promise?
Timely and accurate decisions
Timely and reliable decisions
Reliable and accurate decisions
Reliable and consistent decisions
Timely and reliable decisions
Leadership lacks meaning without what?
Trust
Communication
Purpose
All of the above
Purpose
Where does hope come from?
Being able to communicate
Having a purpose
Being motivated
Focusing on being a leader
Having a purpose
Successful supervisors seek meaning which leads to what?
Reliable decisions
Accurate decisions
Timely decisions
Meaningful decisions
Meaningful decisions
What defines what you will and will not do as a supervisor?
Your purpose
Your competence
Your integrity
All of the above
Your purpose
What do you need for a benchmark by which you can make your decisions, allocate your time, and commit your resources?
Technical competence
Knowledge
Character
Clear purpose
Clear purpose
What causes stress, fatigue, and hostility?
a. Not knowing your purpose
b. Taking on unnecessary projects
c. Both a and b
d. None of the above
c. Both a and b
Purpose-driven decisions are explicitly ________ decisions. Keeping it simple is a key element of leadership and emotional awareness.
Reliable
Accurate
Clear
All the above
Clear
What must you do for your leadership to have impact?
Focus it
Communicate it
Display your knowledge
Be decisive
Focus it
You tend to procrastinate without what?
Technical competence
Knowledge
Character
A clear purpose
A clear purpose
Purpose generates ______.
Enthusiasm
Team leaders
Knowledge
Leadership
Enthusiasm
What captures our emotion?
Clear and reliable decisions
Clear and valued purpose
Clear and valued decisions
Clear and reliable purpose
Clear and valued purpose
As a leader, if you project a clear picture of the purpose of your efforts, what are those you lead more likely to do?
Follow
Become leaders
Delegate
Have more knowledge
Follow
What happens if you explain the purpose of your mission?
Causes frustration
Increases communication
Motivation will follow
Those you lead will follow
Motivation will follow
What attribute is shared between successful leaders and their followers?
Motivating others
Technical knowledge
Sense of loyalty
Sense of fulfillment
Sense of fulfillment
What do mature police supervisors and followers want to experience?
Sensation of motivation
Sensation of emotion
Sensation of completion
Sensation of accomplishment
Sensation of completion
What do emotionally aware employees want?
To be rewarded for a job well done and to know what defines it
To have a clear purpose and to know what defines it
To be rewarded for a job well done
To have a clear purpose
To be rewarded for a job well done and to know what defines it
How many checkpoints are there when approaching a decision?
7
9
11
12
9
Which is checkpoint 1?
Decide if the decision is yours to make
Never make a decision today that you can reasonably delay
Enforce the rules
Never make a decision that should be delegated
Never make a decision that should be delegated
What must supervisors ask before making a decision?
Who is capable of carrying out the decision
Will my team follow my decision
Is this decision mine to make
Should this decision be delegated
Is this decision mine to make
Why do some supervisors believe they must personally make the decision?
Ultimately, they are accountable
Fear a subordinate may make a bad decision
They are better trained
All the above
All the above
What type of thinking reveals a supervisor is not ready to supervise and lead?
They must make all the decisions
Fear a subordinate may make a bad decision
They are better trained
All the above
All the above
What are three compelling reasons to delegate?
Empowerment, timing, and purpose
Timing, purpose, and mentoring
Purpose, mentoring, and empowerment
Empowerment, timing, and mentoring
Empowerment, timing, and mentoring
What expands a power base?
Having precise timing
When you have a clear purpose
When you empower others to do their job
When you help others mature professionally
When you empower others to do their job
What does empowerment build?
Trust
Morale
Expertise
All of the above
All of the above
What forces police supervisors to delegate?
Sheer number of decisions
Timing
Having trust in their employees
Wanting to enrich their job satisfaction
Sheer number of decisions
Who benefits from delegating?
The department
The supervisor and department
The department and police officers
The department, supervisor, and police officers
The department, supervisor, and police officers
What do employees find to be demeaning and demoralizing?
Second-guessed and micro-managed
Second-guessed and overlooked
Micro-managed and overlooked
Overlooked and questioned
Second-guessed and micro-managed
What is an inspiring, appreciated, and empowering experience for all involved?
Motivation
True leadership
True delegation
Goal fulfillment
True delegation
What is inseparable from leadership?
Authority
Empowerment
Technical knowledge
Delegation
Delegation
What is just as important as the decision itself?
Delegating the decision to the right person
Timing of a decision
Empowering others to make the right decision
Being accountable for the decision
Timing of a decision
What is the advantage of delaying a decision?
Having time to delegate it to the right person
Procrastination
Strategic timing
Opens up more choices
Opens up more choices
What is the downside of delaying a decision?
Delegating it to the wrong person
Not having the advantage to make snap decisions
Wasting time
Options may be foreclosed
Options may be foreclosed
Why is decisive timing an act of courage?
It involves risk-taking
It creates strategic timing
It is artful procrastination
It makes it an art
It involves risk-taking
What must supervisors ask when required to make a decision immediately?
Should this decision be delegated
Is this decision mine to make
Do i have the authority and responsibility to make the decision
Should the decision be delayed
Do i have the authority and responsibility to make the decision
What must a leader do with big-ticket items?
Slow down and focus
Slow down and take extra care to think long-term
Focus and take extra care to think long-term
Slow down, focus, and take extra care to think long-term
Slow down, focus, and take extra care to think long-term
If the decision could adversely affect the values and vision of the department, what should the supervisor do?
Slow down and focus
Slow down and take extra care to think long-term
Focus and take extra care to think long-term
Slow down, focus, and take extra care to think long-term
Slow down, focus, and take extra care to think long-term
What gives rise to a strong sense of security and teamwork among the staff?
Fair but strong discipline
Fair discipline
Strong discipline
Discipline administered by a leader without respect
Fair but strong discipline
What can quickly bring a leader to ruin?
Failure to delegate
Failure to enforce the rules
Failure to employ strategic timing
Failure to communicate decisions
Failure to enforce the rules
What is it called when the big picture is not being seen when approaching a decision?
Focusing illusion
Strategic timing
Tunnel vision
Being biased
Focusing illusion
In reference to the previous question, when does this occur?
When one fact about a choice particularly stands out in our mind
When we avoid the risk of rushing and take advantage of our choices
When we are fixated on one particular decision
When we have predetermined ideologies about our choice
When one fact about a choice particularly stands out in our mind
You are most likely to be biased by the focusing illusion when you are evaluating something that is obviously _____ or ______.
Demeaning / demoralizing
Positive / negative
Strong / weak
Personal / emotional
Positive / negative
What is the one strategy to counter focusing illusion?
Problem-oriented policing
Community-oriented policing
Value-oriented policing
All the above
Problem-oriented policing
When are we likely to incorrectly predict the outcome of a choice?
When we are biased
When we must make a snap judgement
When we overlook our own experience
When we are not properly trained
When we overlook our own experience
Where should the greatest weight be given?
Supervisor’s experience
Other’s experience
Personal experience
All the above
Personal experience
What should you ask yourself to distinguish between a wanting and a liking?
How important is what you want and have you always wanted it
If you have always liked it
Why you want something and if you will continue to like it over time
Will you continue to want it over time
Why you want something and if you will continue to like it over time
What are the two decision making styles?
Confidence and participation
Delegating and strategic timing
Wanting and liking
Satisfying and maximizing
Satisfying and maximizing
Those who strive to squeeze the very best out of every decision are _____.
Satisfiers
Maximizers
Confident
Good delegators
Maximizers
Individuals who have a minimum threshold for what is acceptable to them are ____.
Satisfiers
Maximizers
Confident
Good delegators
Satisfiers
Which one is less happy and hopeful and more frustrated?
Satisfiers
Maximizers
Confident
Good delegators
Maximizers
Which one relies heavily on external sources and are fixated on options?
Satisfiers
Maximizers
Confident
Good delegators
Maximizers
Which one wants what is good enough?
Satisfiers
Maximizers
Confident
Good delegators
Satisfiers
What is applied during each of the seven decision-making steps?
Self-discipline
Confidence
The nine checkpoints
None of the above
The nine checkpoints
What is the term relating to “mistake of the head”?
Integrity
Cognitive
Conscious
Unconscious
Cognitive
What is the term relating to “mistake of the heart”?
Integrity
Cognitive
Conscious
Unconscious
Integrity
The hardest thing to do and the right thing to do are often ______.
Easy decisions
Cognitive decisions
Very different
The same thing
The same thing
What is paying the price to make the decision into a reality?
Confidence
Integrity
Dedication
Self-discipline
Self-discipline
When a choice joins with action, what arises?
Confidence
Integrity
Dedication
Self-discipline
Self-discipline
What is the trait common to all successful people?
Confidence
Integrity
Dedication
Self-discipline
Self-discipline
What are supervisors lacking if they make excuses?
Confidence and integrity
Integrity and self-discipline
Self-discipline and dedication
Confidence and dedication
Integrity and self-discipline
When vanity is substituted for genuine _____, consequences can be disastrous.
Confidence
Integrity
Dedication
Self-discipline
Confidence
What does confidence depend on you doing?
Knowing your strengths
Knowing the strengths of your team
Knowing your purposes
All of the above
All of the above
When does confidence become fortitude?
When planning the decision and the decision is made
When executing the decision
When delegating the decision
When the decision is made and its execution ordered
When the decision is made and its execution ordered
What is most critical in the decision-making process?
All those who will be affected by the decision participate
Only the supervisor makes the decision
The decision is delegated to the proper person
You have the authority to make the decision
All those who will be affected by the decision participate
When you are offended, put down, or angered by a boss or peer who did not ask your counsel when making a decision about your work or expertise, what happens?
You victimize others with the same behavior
It assures the supervisor has the opportunity to voice their ideas
The decision-making process is damaged and needs repair
The decision-making process worked as it was intended
The decision-making process is damaged and needs repair
Which step in the decision-making process is referred to as the “slippery rock” step?
Intuition
Chance
Self-discipline
Participation
Chance
How can you significantly reduce your chance of slipping?
Strong analysis
Concentrated focus
Allowing others to participate in the process
All the above
All the above
What is an important tool used in decision making?
Intuition
Chance
Self-discipline
Participation
Intuition
What is another term for snap decisions?
Snap judgements
Snap choices
Rapid cognition
Rapid decisions
Rapid cognition
What decisions do we use more often?
Chance decisions
Intuitive decision
Decisions of the head
Decisions of the heart
Intuitive decision
What does truly successful decision making rely on?
A balance between deliberate and intuitive thinking
A balance between deliberate and chance thinking
A balance between chance and intuitive thinking
A balance between decisions of the head and decisions of the heart
A balance between deliberate and intuitive thinking
When our brain reaches a conclusion before it informs our consciousness, what decisions are made?
Chance decisions
Intuitive decisions
Snap decisions
Rapid decisions
Snap decisions
What is the part of our brain that jumps to judgement?
Intuitive consciousness
Adaptive unconsciousness
Creative consciousness
Chance consciousness
Adaptive unconsciousness
What generates snap judgements?
Inner and outer influences
Training and experience
Leadership and teamwork
Experience and environment
Experience and environment
How do you alter the way you search for what is meaningful?
By substituting new positive thinking for old negative information
By substituting new positive experiences for old negative thinking
By substituting new positive information for old negative experiences
By substituting new positive experiences for old negative information
By substituting new positive experiences for old negative information
If you get caught up in the production of information in order to make a decision, what are you risking?
Loss of valuable time
Being able to delegate
Having options with the decision
Drowning in the data
Drowning in the data
What does deliberative analysis set the stage for?
Accurate and rapid cognition
Rapid cognition and correct first impressions
Accurate, rapid cognition, and correct first impressions
Rapid cognition and rapid first impressions
Accurate, rapid cognition, and correct first impressions
How can police supervisors be assured of making successful snap decisions?
Self-discipline
Intuition
Chance
Training
Self-discipline
What must not be allowed to define current or future choices?
Timing
Criticism
Bad past decisions
Consequences of your decisions
Bad past decisions
What must be done in order to not repeat wrong decisions and to free yourself to succeed in the future?
Must be dealt with head on
Must be acknowledged as wrong
Must be delegated
Must be recognized
Must be acknowledged as wrong
What is the centerpiece of police leadership and police supervisors?
Self-discipline
Intuition
Decision making
Intuitive decisions
Decision making
What is the driving force of job satisfaction and organizational results?
Self-discipline
Experience
Decision making
Team work
Decision making
Your decision process is orchestrated by what?
Competence
Character
Self-discipline
Birth gifts
Character
