Quality Management, Safety, and Patient Compliance Part 4

Question 1

Compounding facilities must have a formal plan for receiving and reviewing complaints. If the complaint requires an assessment, there must be an investigation performed and corrective action applied as necessary. The complaint must be kept, and documentation must include:

Answer 1

Name of complainant
Date received
Nature of complaint
Any identifying information, such as name and strength of CSP, lot number, or prescription number

Any findings and follow-up

Question 2

____ (CE) for technicians is a good method to enhance your knowledge and is often free

Answer 2

Continuing education

Question 3

Every facility must have a formal, written ____ and ____ (QC) program to establish a system of adherence to procedures, prevention detection of errors and other quality problems along with the corrective actions needed

Answer 3

QA and quality control

Question 4

It is not enough to be trained and adhere to the processes required for aseptic compounding. There must be a ____ in place to review, test, and record any errors and ensure the requirements for sending a prepared CSP out to the public are met

Answer 4

plan

Question 5

CSPs are potentially the most hazardous to patients because they bypass the digestive tract (oral route of administration) and are administered ____ (into the bloodstream)

Answer 5

parenterally