QUALITY MANAGEMENT

Question 1

Definition of Quality Management:

Answer 1

Approach focusing on process improvement as a means to meet a set standard

Question 2

Provides a culture, infrastructure, methodology, and metric for quality improvement. Begins with a belief in the relentless pursuit of continuous improvement toward excellence in products or services, processes, and people:

Answer 2

Lean Six Sigma

Question 3

What is the meaning/purpose of Six Sigma?

Answer 3

To eliminate variation/reduce error

NOTE: answers the question “How can this process be improved?”

Question 4

What is the meaning/purpose of Lean?

Answer 4

To eliminate waste

NOTE: answers the question “Does this process (or step) need to exist?”

Question 5

Full-time quality improvement project leaders who dedicate 100% of their time to proactively addressing process and quality problems.

Answer 5

Project coaches/leaders (BLACK BELTS)

Question 6

Contribute 20% of their time on-project time while maintaining their normal jobs.

Answer 6

Project team members (GREEN BELTS)

Question 7

Mid to senior-level sponsors who review the project, remove organizational barriers, and encourage the team members.

Answer 7

Project sponsors (BLUE BELTS)

Question 8

What does Lean Six Sigma use as a problem-cause-solution methodology to improve any process through waste elimination and variation reduction?

Answer 8

DMAIC

Question 9

What does DMAIC stand for?

Answer 9

Define
Measure
Analyze
Improve
Control