QUALITY MANAGEMENT Flashcards
is important to customers. It can be
assessed and monitored. It
can be improved
Quality
It is widely accepted nowadays that medical decisions
are reliant on laboratory results and to have these values for
clinical decision making, an individual’s lab test result must
have total error small enough to reflect the biological
condition being evaluated.
QUALITY MANAGEMENT
less for more
Quality
more for less
Quantity
Give me the THREE PHASES OF TESTING PROCESS
● Pre-analytic phase
● Analytic phase
● Post-analytic phase
Pre-analytic phase
● role of PHYSICIAN
● Patient/Client Preparation
● Sample collection
● Personnel Competency
● Test Evaluations
● Sample receipt and Accessioning
● Sample Transport
Analytic phase
● role of MEDICAL TECHNOLOGIST
● Most crucial (where procedures are performed)
→ stage where quality control is employed
→ QUALITY CONTROL → activities ensuring quality of
products (ie. lab results)
● Testing of sample
Post-analytic phase
role of PHYSICIAN
● Record Keeping
● Reporting
Measurement of the broader dimension of
quality from the perspective of the end-use
-Bishop
Benefits of Laboratory Quality
Assurance
● QA provides evidence of good performance
→ measured by statistical approach
● Laboratory mistakes are prevented
→ identify errors
● Significant improvements in testing performance can be
achieved
→ Research findings from the College of American
Pathologists, the University of Wisconsin, and the Centers
for Disease Control and Prevention
→ “Planned and systematic activities to provide adequate
confidence so that requirements for quality will be met”
● ISO 8042, 3.4; CLSI
_____________are services
which are easily observed by the patient
pre-analytical and post-analytical
Quality control focuses on the ___________
analytic part
Why Is Quality Assurance of
Testing Important ?
*Public expects high quality
*Defines parameters & quality goals
*Evaluation & improvement system
*Assures reliability & comparability of results
*Cost effective
*Even the simplest of testing is not foolproof
A. QUALITY ASSURANCE MODEL (PILLARS)
● Staffing / personnel
● Quality control (QC)
● Proficiency testing (PT) also known as External quality
assurance (EQA)
