Quality

Question 1

Definition of Quality Control ( x3 )

Answer 1

Physical checks during manufacture
Responsibility of every member of workforce
Emphasis on reducing defects before final stage of product

Question 2

Definition of Quality Assurance ( x3 )

Answer 2

3rd party setting standards
Applying standards across all business activities
Random checks from 3rd party

Question 3

3 examples of QA standards institutes

Answer 3

BSI - British Standards Institute (Kitemark)
ISO - International Standards Organisation
CE - Consumers Association (produces Which)

Question 4

5 advantages of QC and QA

1 disadvantage of QC and QA

Answer 4

Consumer Confidence
Reputation improves
Motivation of employees
Pricing can be increased
Customer loyalty and repeated purchases
Gives competitive advantage
Reduces cost incurred in solving post sale issues
Helps improve efficiency

Cost to run is high

Question 5

Features of Total Quality Management (3)

Answer 5

Quality circles - meetings of relevant workers
Statistical Process Control - evaluates business
Zero Defects - ensure no defective product leaves