Quality Flashcards
Which principle does quality relate to?
Focus on products
What is quality?
Quality is defined as the degree to which a set of inherent characteristics of a product, service, process, person or organisation fulfils requirements
What is quality management?
Quality management is the co-ordinated activities to direct and control an organisation with regard to quality
What is the purpose of the quality practice?
The quality practice confirms the users quality expectations and acceptance criteria for the project – this is a list of all criteria which the product MUST contain for them to accept it
What is quality planning? (Step 1)
Quality planning captures the quality specifications for the products. Larger products have more dynamic quality assurances
What is quality control? (Step 2)
Quality control involves the procedures to monitor specific products and their development or delivery activities to determine whether they comply with relevant standards – results are recorded in the results and product status reports
How is quality assurance different to project assurance?
Quality assurance is looking outside in to check that the project is being managed properly, which provides confidence that products will meet their quality specifications when tested under quality control. Quality assurance is normally independent from the project team.
Project assurance is a PB responsibility – each member has their own set of responsibilities – can delegate outside of the team
What is the products register?
The products register is a component of the project log that identifies the products to be delivered by the project and records their acceptance. This is done before the stage authorised and relates to the next stage. This lists all products required of the plan and their status. The ‘status’ is either ‘to do’, ‘in progress, ‘in test’, etc
What is the quality register?
The quality register is a component of the project log which identifies quality control activities which are planned or have occurred for the end stage reports and the end of the project – can be compared against the checkpoints reports
How does quality relate to the project log?
The product register and the quality register are part of the project log
How and when are user quality expectations captured?
User’s quality expectations are first captured in SU, this is because the project product description goes into the project brief
What is the project product description?
This captures the users quality expectations. The project product description includes major products to be delivered, user quality expectations and acceptance criteria, standards or procedure, assessment, quality tolerances, etc – happens prior to the project commencing! This helps set the project level quality tolerance
What is the P2 3-step quality management technique?
- Quality planning - establishes user requirements
- Quality control – checking against their quality specifications (in MPD stage)
- Acceptance of products
What is step 1 of the P2 3-step quality management technique?
Quality planning begins with establishing user quality expectations. Standards, assessment measures need to be defined. This helps to form the project product description
What is the quality management approach?
Quality management approach is defined in ‘initiating a project’ and should define quality standards, procedures, tools, techniques, reporting and record keeping, roles, responsibilities. There also needs to be a quality register created – quality controls and provides an audit trail.
What is a product register?
The product register has entries added when the project board approve product descriptions - high level content includes the project identifier, dates, status of the project, references
When are product descriptions made? How do these relate to the ‘quality’ principle?
Normally in IP, ammended in MSB
Quality specifications include functional (how a product must be used to perform) and non-functional requirements (inherent characteristics),
There is also the product quality tolerance
What are quality skills?
The skills needed to do the quality check
What is step 2 of the P2 3-step quality management technique?
Quality control is where products are checked against the quality specifications listed for them. This happens at the managing product delivery phase of PRINCE2. The longer this is left, the more expensive it becomes. The quality register records when a product was reviewed and approved. Pass or failure is given. The team manager updates the quality register
What is the acceptance authority?
The acceptance authority advises whether an individual product is accepted or not
How are products accepted?
Acceptance of products is where responsibilities under ‘acceptance authority’ can accept a product or not – can be the PB. Responsibilities can include ‘acceptance authority’ and ‘reviewer’
