Quality Flashcards

1
Q

What is quality

A

A product is of good quality if it meets the need and expectation

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2
Q

Quality control

A

Traditional method of checking quality, a sample of product are checked at the end of the production by a trained specialist

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3
Q

Quality assurance

A

When the employees check for mistakes throughout the production process

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4
Q

Quality control advantages

A

Good quality products
Specialist trained inspectors
Less training, as inspectors look for faults

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5
Q

Quality control disadvantages

A

Wastage is high
Takes longer and more money
Doesn’t stop workers from taking responsibility of errors
Inspector wages

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6
Q

Quality assurance Advantages

A

Better relationships with workers
Workers are more motivated
No time and money wasted on faulty products

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7
Q

Quality assurance disadvantages

A

Slows down production
More money to train staff
Time consuming to train staff

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8
Q

Why is quality important

A

Establishes a brand image
Builds brand loyalty
Maintains good reputation
Increases sales
Attracts new customers

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9
Q

TQM (total quality management)

A

The continuous improvement of products and process by focusing on quality at each and every stage

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10
Q

Advantages of TQM

A

Quality is built into every part of the production
Eliminates all faults and error before the customer receives the product
Less customer complaints
Reduced costs as there is less wastage

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11
Q

Disadvantages TQM

A

It is expensive to train all the employees to check and improve the product and processes
Relies on every employee following the TQM ideology

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