Quality Flashcards
1
Q
what is quality
A
The ability of a product or service to consistently meet or exceed customer expectations
2
Q
What is quality control?
A
a system of maintaining standards in manufactured products by testing a sample of the output against the specification.
3
Q
What is quality assurance?
A
refers to engineering activities implemented in a quality system so that requirements for a product or service will be fulfilled
4
Q
types of total quality management
A
Quality chains - Employees are treated as customers - customer satisfaction is the goal
Empowerment - Workers control over tasks completed
Monitoring - checking the standards
Teamwork - Teams working on a service or a product
Quality circles - Employee involvement in decision making and product improvement
