Motivation

Question 1

What are the benefits of a motivated workforce

Answer 1

• Lower absenteeism
• Higher productivity
• Easier management
• Easier communication

Question 2

Motivational Theories

Answer 2

Hierarchy of needs
Two-factor theory
Expectancy theory
OB modification

Question 3

hierachy of needs

Answer 3

Maslow’s pyramid of human needs,

begining at the base with physiological needs that must be satisfied

before higherlevel safety need and then psychological needs become active.

Question 4

What is Maslow’s Hierarchy?

Answer 4

physiological, safety, love/belonging, esteem, self-actualization

Question 5

What is the two-factor theory?

Answer 5

the Schachter-Singer theory that to experience emotion one must (1) be physically aroused and (2) cognitively label the arousal

Question 6

What is the expectancy theory?

Answer 6

The theory that motivation will be high when workers believe that high levels of effort lead to high performance and high performance leads to the attainment of desired outcomes.

Question 7

Human Relations

Answer 7

the study of the behavior of individuals and groups in organizational settings

Question 8

F.W. Taylor

Answer 8

• more people produce more pay
• less produce less pay
• people are paid to produce and not think

Question 9

Financial methods of motivation

Answer 9

Piece rate
Commission
Salary schemes
Performance-related pay

Question 10

Non-financial methods of motivation:

Answer 10

+ Job enlargement
+ Job enrichment
+ Team working
+ Empowerment