Q2 W1 Flashcards
(TCS) opens a topic
Nomination
(TCS) limitation
Restriction
(TCS) gives chance to speak
Turn Taking
(TCS) avoid interruptions and topic shift
Topic Control
(TCS) moving from one topic to another
Topic Shifting
(TCS) address problems and overcome communication breakdown
Repair
(TCS) verbal and nonverbal signals to end interaction
Termination
(OCS) using fillers to gain time to think
Time-Gaining
(OCS) making positive remarks, shadow (repeating)
Maintenance
(OCS) ask for help, ask for repetition, indicate there is a problem
Help-Seeking
(OCS) asking for explanations
Clarification Request
(OCS) asks speaker if what they understood is correct
Confirmation Checks
(OCS) speaker checks if listener understood
Comprehension Checks
chooses topic, initiates interaction and takes control, lifeline of the quality of interaction: handles pros and cons of feedback, creates diversified way of thinking
Speaker
listeners who react, enhance or diminish flow of communication
Audience
bond between speaker and listener, depend on how discussions relate to their interests and knowledge
Relationship
speaker and listener can exchange related information which improves their reception
Quality Interaction
whether listeners are able to fully understand the concept implied, requires techniques which demand the speaker to express thoroughly
Delivery
core concept of the interaction, speaker can answer all questions of the listener
Message
focusing on the speaker
Active Listening
consider most effective format
Adapting Communication Style to Audience
positive attitude and open mind
Friendliness
maintain eye contact, sit up straight, etc.
Confidence
accept critical feedback, provide constructive input
Giving and Receiving Feedback
clear and audible, read the room
Volume and Clarity
understand and share emotions
Empathy
use time wisely
Respect
