Q2 W1

Question 1

(TCS) opens a topic

Answer 1

Nomination

Question 2

(TCS) limitation

Answer 2

Restriction

Question 3

(TCS) gives chance to speak

Answer 3

Turn Taking

Question 4

(TCS) avoid interruptions and topic shift

Answer 4

Topic Control

Question 5

(TCS) moving from one topic to another

Answer 5

Topic Shifting

Question 6

(TCS) address problems and overcome communication breakdown

Answer 6

Repair

Question 7

(TCS) verbal and nonverbal signals to end interaction

Answer 7

Termination

Question 8

(OCS) using fillers to gain time to think

Answer 8

Time-Gaining

Question 9

(OCS) making positive remarks, shadow (repeating)

Answer 9

Maintenance

Question 10

(OCS) ask for help, ask for repetition, indicate there is a problem

Answer 10

Help-Seeking

Question 11

(OCS) asking for explanations

Answer 11

Clarification Request

Question 12

(OCS) asks speaker if what they understood is correct

Answer 12

Confirmation Checks

Question 13

(OCS) speaker checks if listener understood

Answer 13

Comprehension Checks

Question 14

chooses topic, initiates interaction and takes control, lifeline of the quality of interaction: handles pros and cons of feedback, creates diversified way of thinking

Answer 14

Speaker

Question 15

listeners who react, enhance or diminish flow of communication

Answer 15

Audience

Question 16

bond between speaker and listener, depend on how discussions relate to their interests and knowledge

Answer 16

Relationship

Question 17

speaker and listener can exchange related information which improves their reception

Answer 17

Quality Interaction

Question 18

whether listeners are able to fully understand the concept implied, requires techniques which demand the speaker to express thoroughly

Answer 18

Delivery

Question 19

core concept of the interaction, speaker can answer all questions of the listener

Answer 19

Message

Question 20

focusing on the speaker

Answer 20

Active Listening

Question 21

consider most effective format

Answer 21

Adapting Communication Style to Audience

Question 22

positive attitude and open mind

Answer 22

Friendliness

Question 23

maintain eye contact, sit up straight, etc.

Answer 23

Confidence

Question 24

accept critical feedback, provide constructive input

Answer 24

Giving and Receiving Feedback

Question 25

clear and audible, read the room

Answer 25

Volume and Clarity

Question 26

understand and share emotions

Answer 26

Empathy

Question 27

use time wisely

Answer 27

Respect