Public Relations for Public Works Flashcards
What are the three main areas in the Public Works profession that require vast skills in public relations?
The Governing Body
Employees
The General Public
Image is very important to the Public Works Department. All employees should be?
uniformed and identifiable to the public Neat Looking Clean Looking Respectful Courteous
All Public Works vehicles should be?
properly identified and maintained Neat Clean Interior and exterior same labeling same color paint
What are the eight commandments of good public relations?
Telephone techniques Effective correspondence Employee regard Visitor reception Newspaper cooperation Civic cooperation Publicity Dynamics
What are the five ingredients to success in public speaking?
Poise and confidence Sense of audience and occasion Selection of materials Sense and purpose of your talk Delivery
True or False
In public speaking you should always have a sense of the audience and the occasion you are speaking about
True
What are some of the factors that help assess an audience?
Perceived attitude toward the subject Attitude toward the speaker Occupation Economic status Educational status Cultural status Sex Age
If you use humor?
Don’t offend, and tie it to current events or immediate interests
What are some key strategies to help with your delivery?
Be honest Know both sides of the argument Make your audience know YOU are the expert Raise questions yourself Prove it with facts Create your own survey Cite authorities Invite questions from the audience
How to control nervousness before you speak
Choose a topic you know, like, and feel comfortable with
Prepare yourself thoroughly
Do not read or memorize your speech
Regard your task as a communication, not a performance
Name some types of public speaking
Speaking to inform Speaking to persuade Special types of Speeches - Introduction - Presentation - Acceptance - Tribute - Inspiration Speaking in Groups
Name some Non Verbal Communications
Personal appearance Eye contact Facial expression Posture Movement Using notes Gestures Beginning and ending
Name four methods of speaking
Impromptu
Manuscript
Memo
Extemporaneous
You should control your voice with?
Volume Clarity Expressiveness Pauses Rate/ Speed
