Operations Resource Management

Question 1

Ethics

Answer 1

It is essential that your behavior is such that you conduct yourself in a manner that will hold the respect and confidence of the people you work with and the public you serve

Question 2

Ethics 2

Answer 2

your most valuable asset is your reputation

Question 3

As a supervisor your communication must always

Answer 3

be direct and portray confidence

Question 4

Five levels of accountability

Answer 4

Accountable to self, your employees, your superiors, the organization, the public

Question 5

Functions of Management

Answer 5

Planning, Organizing, Staffing, Directing, Coordinating, Reporting, Budgeting, Evaluations

Question 6

Measuring efficiency asks what question

Answer 6

What did we get for all that money?

Question 7

Managers vs Engineers

Answer 7

Are local govts. saving by hiring engineers to serve in two capacities
Is an engineer needed for management of maintenance activities

Question 8

What is the best tailpipe retrofit technology?

Answer 8

Best available retrofit Technology (BART)

Question 9

What is the Manual on Uniform Traffic Control Devices

Answer 9

The recognized standard for traffic control devices on all public roads open to public travel

Question 10

A stop sign must be

Answer 10

30” x 30”

Question 11

Effectiveness Measurement

Answer 11

Did I get what I wanted?

Question 12

Cost Accounting

Answer 12

Accounting for funds expended by each activity

Question 13

Performance Measurement

Answer 13

Should reflect the quality as well as the quantity of output