Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

CPWM > Managing And Developing Human Resources > Flashcards

Managing And Developing Human Resources Flashcards

1
Q

What is the definition of Human Resources?

A

It is the planned and continuous effort by management to recognize and develop opportunities to improve employee competency levels and organizational performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the advantages of a Human Resource Development program?

A

Enhance Productivity, Improve Moral, Promote Individual and Departmental Growth, maintain or improve technical skills, Increase morale and cooperation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

To determine Human Resource Development needs it takes what three types of analysis?

A

Organizational analysis, Task analysis, People analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are two major difficulties in implementing an HRD program

A

Convincing empoyees of the merits of the program and finding qualified trainers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are three types of HRD programs

A

Orientation, Re-Orientation and Leadership Development

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the primary purpose of Orientation?

A

To explain policies, rules, benefits and disciplinary procedures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What opportunity does a Reorientation provide?

A

To introduce new policies and procedures or employee practices. You can also update equipment changes and operational procedures. Fulfill government mandated educational training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the two most universal tools in hiring?

A

The application form and the Interview

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

true or false. The most common form of hiring is the interview, even though its reliability and validity are generally low.

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

True or false. The effectiveness of the interview is not affected by poor preparation.

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

True or False. Prior knowledge does not cause any bias towards the candidate.

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the five main ways to improve interviews?

A

Structure the interview, Have a trained interviewer, Provide the interviewer detailed job information, Standardize interview evaluation form and Take notes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Interviews should be… ?

A

Unbiased, fair, honest

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Why should interviewers take notes?

A

To provide accuracy in the interview evaluation process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

When is a second interview recommended?

A

If it’s a key upper management position, the employees are very close in qualification or you need to include higher level staff in the process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Any job offer should be given in _______.

A

Writing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The offer should clearly state the conditions of employment as well as some if not all of the following

A 
Agreed Salary Structure
Title of position
Hours of work / Start time
Starting date of employment
Person and location to report
Length of probation (if any)
Policy and benefits manual
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Most government hiring involves some form of political hiring. Usually it is determined by

A

Past Practice
Union Contract ( Seniority over Ability)
Internal organizational politics ( friendships, nepotism )
Political Party politics ( campaign obligations or promises

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Political hiring will have a _____ effect on the overall production of the organization.

A

direct

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

In 1963 the Equal Pay Act established?

A

Employees doing essentially the same work will initially receive the same salary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

The Civil Rights Act of 1964 established?

A

Prohibits discrimination in hiring, compensation and terms of employment on the basis of race, religion, color or national origin. 25 employees or more

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Civil Rights Act of 1991 re-enforced the CRA of 1964 how?

A

It returned the burden of proof that discrimination did not happen to the employer. Permitted women and religious minorities the right to seek punitive damages. Needed because litigation had watered down the CRA and EEA.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What the Age Discrimination Act of 1967 do?

A

Protected employees aged 40-65 from discrimination in employment because of age.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What jobs are excluded from the Age Discrimination Act?

A

Pilots, Police, fire and college professors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
In order to file a discrimination suit, you must prove that one of the following conditions was violated.
The person is a member of a protected group Adverse employment action was taken Person qualified for job was denied position Person replaced by younger person
26
What did the Rehabilitation Act of 1973 do?
It required companies receiving $2,500 a year or more in federal contracts to recruit and employ qualified disabled workers. Reasonable accommodations should be made.
27
The Pregnancy Discrimination Act of 1978 prohibits?
Discrimination based on pregnancy in regard to hiring and insurance coverage. It also provides reasonable time off for child birth and guarantees return to the same or equal job.
28
NJFMLA facts
``` Must have worked 1000 hours in 8 months Must justify the leave provide 30 days notice where possible Can be paid or unpaid or combination Health insurance must continue Employee may return to the same position or equal. Position must remain available ```
29
Does NJFMLA provide leave for an employees own health condition?
No, Only Federal FMLA does that.
30
What will employee appraisals achieve?
Enforce the goals of the organization Motivate employees Enhance productivity
31
What is a performance appraisal / evaluation?
the formal process in an organization whereby each employee is evaluated to determine how he or she is performing.
32
What is the main purpose of an appraisal?
to tell an employee how they are doing.
33
What should be discussed during an appraisal?
An employees strengths and weaknesses.
34
What does the appraisal provide?
Two way feedback
35
Performance appraisals are designed to?
improve employee performance tell an employee where they place compared to an established standard encourage self development give recognition to each employees accomplishments Identify employees performing below standards and suggest ways to improve one on one conversations set goals
36
What things does EEO require with regard to appraisals?
employers must have bias free human resource practices must be conducted to some established interval and standard Appraisers must be trained in the process
37
What three main categories are part of an appraisals?
Normal Performance - performance is consistent with stated requirements for that job Need to improve - behavior you feel is inappropriate based on stated requirements Above expectations - above average performance based on the requirements of the job
38
The evaluation interview should?
Always be in a convenient location Stress the importance of the meeting and its effects identify strengths and weakness and how he could work to improve Explain each area of the evaluation Give employee chance to help establish performance goals Never sound threatening
39
Name the four factors that distort appraisal.
Leniency Error Halo Error Similarity Error Central Tendency
40
What is the Leniency Error in appraisals?
evaluating against one's own values or standards, not the departments
41
What is the Halo Error in appraisals?
an individual trait influences our overall assessment of every trait
42
What is the Similarity Error?
evaluating employees based on the way the evaluator concludes them to be. Not by the standard
43
What is Central Tendency?
the tendency of the rater to give all average ratings
44
What are two factors that can cause Human Problems at work?
Organizational Problems and Personal Problems
45
Which Human Problem does management have an obligation to investigate and resolve?
Organizational Problems
46
Name some Organizational Problems
Poor or a lack of equipment to do the job Limited support of employees by management and staff Environmental Factors / working conditions
47
Name some Personal Problems
``` Alcohol Abuse Substance Abuse Illiteracy Financial / Gambling Domestic Stress ```
48
When should you attempt to treat a personal problem?
Never
49
What is an EAP or Employee Assistance Program?
A comprehensive approach that many organizations have taken to deal with all forms of personal problems
50
The most common way to recognize Personal Problems?
A change in physical appearance
51
What is the role of a supervisor in determining the cause of substandard performance?
Determine whether problem stems from organizational or personal problem If determined to be personal problem do not confront the employee Provide a quiet private place for discussion
52
What is discipline?
A condition or stipulation whereby employees conduct themselves in accordance with organizational rules or standards of behavior
53
What is corrective action?
Management action taken to correct employee behavior on the job.
54
What factors need to be considered when disciplining?
``` Seriousness of the offense Duration of the problem Extenuating factors - problems within employees environment Degree of socialization History / Past Practice Management Support ```
55
Name four causes for discipline.
Attendance On the job behavior Honesty Outside activities
56
Disciplinary action should always be?
Progressive and in writing
57
Failure to discipline or inconsistent action will result in?
can be interpreted that rules are not followed Frustration of employees Charges of discrimination Moale and production problems
58
Why should disciplinary records be kept?
This will result in establishing equitable treatment of all employees
59
What percentage of accidents are caused by unnecessary chances, horseplay, improper tools and equipment or not using proper safety equipment?
80%
60
What problem is directly associated to employee carelessness?
Low Morale
61
Some causes of accidents
Forced or allowed to work in an unsafe environment Poor training in lifting of heavy materials or equipment Poorly lighted or ventilated atmospheres Allowed to work in unsafe clothing or footwear Using equipment for other than its intended purpose Lack of safety inspections of vehicles and tools
62
True or False Some employees are accident prone due to their physical or mental makeup.
True
63
True or False It would not be advantageous to have a safety program designed for Public Works
False
64
True or False More Public Works employees get hurt than any other departments in government
True
65
What are some critical areas of responsibility for safety?
Defensive Driving, PPE, Equipment Inspections, Equipment Use, Work Zone Safety, Confined Space Entry, Right to Know
66
What are the six clues to detecting hazardous materials presence?
Occupancy / Location, Container Shapes, Markings and Colors, Placards and Labels, Shipping Documents, Senses
67
What are the routes of entry to the body for hazardous materials?
Inhalation, Absorbtion, Ingestion, Injection
68
Chemical exposure is described in two ways, name them.
Acute and Chronic
69
Define a confined Space.
An area with limited ingress and egress not designed for human occupancy
70
By nature confined spaces have a lack of natural air. What hazards can this cause
Oxygen deficient atmosphere Flammable atmosphere Toxic atmospheres
71
At what point is an area determined to be Oxygen deficient?
When the area has less than 19.5% available oxygen
72
Can the work being done effect the oxygen level in a confined space?
Yes
73
Can the Oxygen level be influenced or displaced by other gases
Yes
74
What will an oxygen enriched atmosphere (above 21%) cause
A flammable atmosphere
75
Toxic atmospheres can be caused by...
Product stored in the space and work being performed in the confined space
76
Name the types of Physical Hazards.
Temperature extremes, Engulfment hazards,Noise, Slick / Wet Surfaces, Falling Objects

CPWM (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions