Management Tasks, Responsibilities and Practices Flashcards
What are values?
they are the likes, dislikes, shoulds, oughts, judgements, and prejudices that determine how we view the world. Once they become part of an individual, they become (often subconsciously) a standard for guiding his or her actions
How many value orientations are there?
Six
What are the six value orientations?
Theoretical, Economic, Aesthetic, Social, Political, Unity(of the religious
What is the process of management?
The process undertaken by one or more persons to coordinate the activities of other persons to achieve results not achievable by any one person acting alone
What type organization is the Classical Approach?
The Classical Approach is a “Line” organization
What type of organization is the Behavioral Approach?
A “Line and Staff” organization
Which is the newest approach to management?
The “ Management Science Approach”.
What is a typical use of a “Matrix Organization”?
Emergency Management
Who is considered the father of administrative theory?
Henry Fayol
Henry Fayol what did he focus on?
He focused on the management of the whole organization.
How did Fayol see the managers job?
He saw it as Planning, Organizing, Commanding, Coordinating Activities, and Controlling Performance
Fayol had how many principles of management?
Fourteen
There are how many functions of management?
Eight
What are the eight functions of management?
Planning, Organizing, Staffing, Direction, Coordinating, Reporting, Budgeting and Evaluating
Maslow is associated with which theory of human motivation?
Need Theory
Maslow focused on?
Physiological, Safety, Social, Esteem, and Self-actualization
In Maslow’s hierarchy you must?
Satisfy one need before you move to the next level
Who is most closely associated with the Two Factor Theory
Herzberg (1964)
Douglas McGregor is responsible for?
Theory “X” and Theory “Y”
According to Herzberg, what are the two sets of factors and their influence on job performance?
Hygiene - pay, supervision, company policies etc.
They are extrinsic to work - potential source of satisfaction but not motivation
Motivators - achievement, advancement, recognition
Intrinsic to work - potential source of satisfaction and effective performance
What are some of Herzberg’s Hygiene Factors
pay, status, security, working conditions, fringe benefits, policies and administrative practices, interpersonal relations
What are some of Herzberg’s motivational factors or needs of the job?
meaningful and challenging work, recognition for accomplishment, feeling of achievement, increased responsibility, opportunities for growth and advancement, the job itself
The Reinforcement Theory is most closely associated with?
Pavlov / Skinner
The reinforcement theory refers to?
Behavior modification
Human behavior can be modified by using?
Rewards
Task Management Leader, Country Club Leader, Impoverished Leader Middle of the Road and Team Management Leader are from?
The Ohio State Model
Define the Task Management Leader
Primarily concerned for production and only minimally concerned for people
Define the Country Club Leader
Primarily concerned for the people and only incidentally concerned for production
Define the Impoverished Leader
Concerned for neither production or people
The Middle of the Road leader is
A compromise between high production and empoyee satisfaction
The Team Management Leader
Achieves high production through the effective use of participation and involvement of the people and their ideas
What are the four requirements needed to put together a winning team
Understand yourself, Understand the people that are working on your team, Understand the job to be performed and understand the organization that the team is working for or where the work is taking place at
True or false. Team Leaders don’t have to be perfect or experts in their field.
True
True or false. Leaders do not have to have the knowledge and ability to communicate
False
What are two major team building pitfalls?
Hiring like yourself and Trying to hire the “Dream Team”
What five things must team leaders do to be effective?
Participative, Self-Confident, Flexible, Open Minded and Cooperative with subordinates
What is delegation?
The sharing of authority and responsibility between two or more people.
When does delegation take place?
Whenever another person assumes responsibility for tasks assigned to an individual at a higher level
When shouldn’t you delegate?
- In obvious supervisory to subordinate responsibilities
Counseling, Disciplinary actions, Evaluations - An assignment delegated to you by a supervisor
- Tasks that involve confidential information
- Tasks that involve great risk where failure is not an option
- Tasks that your organization or supervisor expect you to do yourself
What is reverse delegation
When a supervisor accepts responsibility for a task that belongs to a subordinate
