Management Tasks, Responsibilities and Practices

Question 1

What are values?

Answer 1

they are the likes, dislikes, shoulds, oughts, judgements, and prejudices that determine how we view the world. Once they become part of an individual, they become (often subconsciously) a standard for guiding his or her actions

Question 2

How many value orientations are there?

Answer 2

Six

Question 3

What are the six value orientations?

Answer 3

Theoretical, Economic, Aesthetic, Social, Political, Unity(of the religious

Question 4

What is the process of management?

Answer 4

The process undertaken by one or more persons to coordinate the activities of other persons to achieve results not achievable by any one person acting alone

Question 5

What type organization is the Classical Approach?

Answer 5

The Classical Approach is a “Line” organization

Question 6

What type of organization is the Behavioral Approach?

Answer 6

A “Line and Staff” organization

Question 7

Which is the newest approach to management?

Answer 7

The “ Management Science Approach”.

Question 8

What is a typical use of a “Matrix Organization”?

Answer 8

Emergency Management

Question 9

Who is considered the father of administrative theory?

Answer 9

Henry Fayol

Question 10

Henry Fayol what did he focus on?

Answer 10

He focused on the management of the whole organization.

Question 11

How did Fayol see the managers job?

Answer 11

He saw it as Planning, Organizing, Commanding, Coordinating Activities, and Controlling Performance

Question 12

Fayol had how many principles of management?

Answer 12

Fourteen

Question 13

There are how many functions of management?

Answer 13

Eight

Question 14

What are the eight functions of management?

Answer 14

Planning, Organizing, Staffing, Direction, Coordinating, Reporting, Budgeting and Evaluating

Question 15

Maslow is associated with which theory of human motivation?

Answer 15

Need Theory

Question 16

Maslow focused on?

Answer 16

Physiological, Safety, Social, Esteem, and Self-actualization

Question 17

In Maslow’s hierarchy you must?

Answer 17

Satisfy one need before you move to the next level

Question 18

Who is most closely associated with the Two Factor Theory

Answer 18

Herzberg (1964)

Question 19

Douglas McGregor is responsible for?

Answer 19

Theory “X” and Theory “Y”

Question 20

According to Herzberg, what are the two sets of factors and their influence on job performance?

Answer 20

Hygiene - pay, supervision, company policies etc.
They are extrinsic to work - potential source of satisfaction but not motivation
Motivators - achievement, advancement, recognition
Intrinsic to work - potential source of satisfaction and effective performance

Question 21

What are some of Herzberg’s Hygiene Factors

Answer 21

pay, status, security, working conditions, fringe benefits, policies and administrative practices, interpersonal relations

Question 22

What are some of Herzberg’s motivational factors or needs of the job?

Answer 22

meaningful and challenging work, recognition for accomplishment, feeling of achievement, increased responsibility, opportunities for growth and advancement, the job itself

Question 23

The Reinforcement Theory is most closely associated with?

Answer 23

Pavlov / Skinner

Question 24

The reinforcement theory refers to?

Answer 24

Behavior modification

Question 25

Human behavior can be modified by using?

Answer 25

Rewards

Question 26

Task Management Leader, Country Club Leader, Impoverished Leader Middle of the Road and Team Management Leader are from?

Answer 26

The Ohio State Model

Question 27

Define the Task Management Leader

Answer 27

Primarily concerned for production and only minimally concerned for people

Question 28

Define the Country Club Leader

Answer 28

Primarily concerned for the people and only incidentally concerned for production

Question 29

Define the Impoverished Leader

Answer 29

Concerned for neither production or people

Question 30

The Middle of the Road leader is

Answer 30

A compromise between high production and empoyee satisfaction

Question 31

The Team Management Leader

Answer 31

Achieves high production through the effective use of participation and involvement of the people and their ideas

Question 32

What are the four requirements needed to put together a winning team

Answer 32

Understand yourself, Understand the people that are working on your team, Understand the job to be performed and understand the organization that the team is working for or where the work is taking place at

Question 33

True or false. Team Leaders don’t have to be perfect or experts in their field.

Answer 33

True

Question 34

True or false. Leaders do not have to have the knowledge and ability to communicate

Answer 34

False

Question 35

What are two major team building pitfalls?

Answer 35

Hiring like yourself and Trying to hire the “Dream Team”

Question 36

What five things must team leaders do to be effective?

Answer 36

Participative, Self-Confident, Flexible, Open Minded and Cooperative with subordinates

Question 37

What is delegation?

Answer 37

The sharing of authority and responsibility between two or more people.

Question 38

When does delegation take place?

Answer 38

Whenever another person assumes responsibility for tasks assigned to an individual at a higher level

Question 39

When shouldn’t you delegate?

Answer 39

• In obvious supervisory to subordinate responsibilities
  Counseling, Disciplinary actions, Evaluations
• An assignment delegated to you by a supervisor
• Tasks that involve confidential information
• Tasks that involve great risk where failure is not an option
• Tasks that your organization or supervisor expect you to do yourself

Question 40

What is reverse delegation

Answer 40

When a supervisor accepts responsibility for a task that belongs to a subordinate