PSY CHP.13

Question 1

Blank psychology studies job characteristics, applicant characteristics, and how to match them; also studies employee training and performance appraisal

Answer 1

Industrial(characteristic)

Question 2

Blank psychology studies interactions between people working in organizations and effects of those interactions on productivity

Answer 2

Organizational

Question 3

Blank factor psychology studies how workers interact with the tools of work and how to design those tools to optimize workers’ productivity, safety, and health.

Answer 3

Human

Question 4

Blank effect-an increase in productivity by employees who are being observed by a researcher or supervisor

Answer 4

Hawthorne

Question 5

Industrial Psychology
Blank oriented-lists in detail the tasks that will be performed for the job
Blank oriented-describes characteristics required of the worker to successfully perform the job

Answer 5

Task/Worker

Question 6

Employee training
-Blank to organizational policies, practices, culture
-Formal or informal blank by an experienced employee can be beneficial to long term success, satisfaction and productivity

Answer 6

Orientation/mentoring

Question 7

Blank appraisals may focus on defined job responsibilities and specific goals agreed upon between employee and supervisor

Answer 7

Performance

Question 8

Blank culture-the values, visions, hierarchies, norms, and interactions among its employees

Answer 8

Organizational
ovho

Question 9

Blank artifact-symbols of language, narratives, and practice that represent the underlying cultural assumptions.
Blank values-concepts beliefs that management or entire organization endorses.
Blank assumptions-usually unobservable and unquestioned.

Answer 9

Observable/Espoused(adopt or support)/Basic

Question 10

Blank leadership-focuses on supervision and organizational goals achieved through a system of rewards and punishments; maintenance of the organizational status quo
Blank leadership-leaders are charismatic role models, inspirational, intellectually stimulating, and seek to change the organization.

Answer 10

Transactional/Transformational

Question 11

Blank Management research found two different managerial styles
Theory Blank-manager assumes workers are inherently lazy and unproductive; managers must have control and use punishments.
Theory Blank-manager assumes workers are people who seek to work hard and productively; managers and workers can find creative solutions to problems; workers do not need to be controlled and punished.

Answer 11

Scientific/Theory X/Theory Y

Question 12

Team blank effect-teams get credited for team successes, individuals within teams get blamed for team failures

Answer 12

halo

Question 13

I and O psychology is a branch of psychology that studies how human behavior and psychology affect work and how they are affected by work.

Answer 13

Industrial and organizational

Question 14

Blank psychology is concerned with describing job requirements and assessing individuals for their ability to meet those requirements.

Answer 14

Industrial->requirment

Question 15

Blank psychology is a discipline interested in how the relationships among employees affect those employees and the performance of a business.

Answer 15

Organizational

Question 16

U.S Equal Employment Blank Commission is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex information.

Answer 16

Opportunity(EEOC)

Question 17

Blank characteristics, which are traits of an individual that are fundamental to their identity, in hiring, benefits, or terminations of employees.

Answer 17

immutable

Question 18

ADA of 1990 states people may not be discriminated against due to the nature of their disability.

Answer 18

Americans with Disabilities Act

Question 19

Blank is an increasingly common response to a business’s pronounced failure to achieve profit goals,
and it involves laying off a significant percentage of the company’s employees.

Answer 19

Downsizing

Question 20

One of the methods used to reduce accidents in the workplace is a blank.

Answer 20

checklist

Question 21

Blank-employees’ ability to set their own hours allowing them to work from home at different parts of the day

Answer 21

telecommuting

Question 22

Blank-requirement of certain occupations for which denying an individual employment would otherwise violate the law, such as requirements concerning religion or sex

Answer 22

bona fide occupational qualification (BFOQ)