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PMP > Project Stakeholder Management > Flashcards

Project Stakeholder Management Flashcards

1
Q

Identify stakeholders

A

Identifying project stakeholders regularly and analyzing and documenting their interest, involvement, influence, and impact on the project success

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2
Q

Plan stakeholder engagement

A

The process of involving stakeholder engagement based on their needs, expectations, interests, and impact on the project

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3
Q

Manage stakeholder engagement

A

The process of communicating and working with stakeholders based on their needs, expectations, interests, and impact on the project

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4
Q

Monitor stakeholder engagement

A

The process of monitoring stakeholder relationships and tailoring strategies for engaging stakeholders

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5
Q

What are the inputs to identify stakeholders?

A

Project charter, business documents, project management plan, project documents, agreements, EEFs, OPAs

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6
Q

What are the tools and techniques to identify stakeholders?

A

Expert judgment, data gathering, data analysis, data representation, meetings

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7
Q

What are the 3 forms of stakeholder mapping?

A

Power/interest, power/influence, impact/influence

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8
Q

Stakeholder cube

A

A refinement of the stakeholder mapping grid by combining grid elements into a 3 dimensional model that be useful in identifying and engaging the stakeholder community

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9
Q

Salience model

A

Describes classes of stakeholders based on their assessments of power, urgency, and legitimacy

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10
Q

What data representation method for identifying stakeholders is used for small projects

A

Stakeholder mapping grid

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11
Q

What data representation method for identifying stakeholders is used for large projects

A

Salience model

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12
Q

What are the 4 directions of influence

A

Upward, downward, outward, sideward

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13
Q

Upward

A

Senior management

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14
Q

Downward

A

Team

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15
Q

Outward

A

Stakeholder groups and representatives outside the team

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16
Q

Sideward

A

Peers of the project manager

17
Q

What are the outputs to identify stakeholders?

A

Stakeholder register, change requests, project management plan updates, project document updates

18
Q

What are the inputs to plan stakeholder engagement?

A

Project charter, project management plan, project documents, agreements, EEFs, OPAs

19
Q

What are the tools and techniques to plan stakeholder engagement?

A

Expert judgment, data gathering, data analysis, decision making, data representation, meetings

20
Q

What are the 5 engagement levels of stakeholders?

A

Unaware, resistant, neutral, supportive, leading

21
Q

Unaware

A

Unaware of the project and potential impacts

22
Q

Resistant

A

Aware of project and impacts but resistant to change

23
Q

Supportive

A

Aware of project and impacts and supportive of outcome

24
Q

Leading

A

Aware of project and impacts and actively engaged in the project’s success

25
Q

What are the outputs to plan stakeholder engagement?

A

Stakeholder engagement plan

26
Q

What are the inputs to manage stakeholder engagement?

A

Project management plan, project documents, EEFs, OPAs

27
Q

What are the tools and techniques to manage stakeholder engagement?

A

Expert judgment, communication skills, interpersonal and team skills, ground rules, meetings

28
Q

What are the outputs to manage stakeholder engagement?

A

Change requests, project management plan updates, project document updates

29
Q

What are the inputs to monitor stakeholder engagement?

A

Project management plan, project documents, work performance data, EEFs, OPAs

30
Q

What are the tools and techniques to monitor stakeholder engagement?

A

Data analysis, decision making, data representation, communication skills, interpersonal and team skills, meetings

31
Q

What are the outputs to monitor stakeholder engagement?

A

Work performance information, change requests, project management plan updates, project document updates

PMP (12 decks)

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