Project Stakeholder Management Flashcards
Identify stakeholders
Identifying project stakeholders regularly and analyzing and documenting their interest, involvement, influence, and impact on the project success
Plan stakeholder engagement
The process of involving stakeholder engagement based on their needs, expectations, interests, and impact on the project
Manage stakeholder engagement
The process of communicating and working with stakeholders based on their needs, expectations, interests, and impact on the project
Monitor stakeholder engagement
The process of monitoring stakeholder relationships and tailoring strategies for engaging stakeholders
What are the inputs to identify stakeholders?
Project charter, business documents, project management plan, project documents, agreements, EEFs, OPAs
What are the tools and techniques to identify stakeholders?
Expert judgment, data gathering, data analysis, data representation, meetings
What are the 3 forms of stakeholder mapping?
Power/interest, power/influence, impact/influence
Stakeholder cube
A refinement of the stakeholder mapping grid by combining grid elements into a 3 dimensional model that be useful in identifying and engaging the stakeholder community
Salience model
Describes classes of stakeholders based on their assessments of power, urgency, and legitimacy
What data representation method for identifying stakeholders is used for small projects
Stakeholder mapping grid
What data representation method for identifying stakeholders is used for large projects
Salience model
What are the 4 directions of influence
Upward, downward, outward, sideward
Upward
Senior management
Downward
Team
Outward
Stakeholder groups and representatives outside the team
Sideward
Peers of the project manager
What are the outputs to identify stakeholders?
Stakeholder register, change requests, project management plan updates, project document updates
What are the inputs to plan stakeholder engagement?
Project charter, project management plan, project documents, agreements, EEFs, OPAs
What are the tools and techniques to plan stakeholder engagement?
Expert judgment, data gathering, data analysis, decision making, data representation, meetings
What are the 5 engagement levels of stakeholders?
Unaware, resistant, neutral, supportive, leading
Unaware
Unaware of the project and potential impacts
Resistant
Aware of project and impacts but resistant to change
Supportive
Aware of project and impacts and supportive of outcome
Leading
Aware of project and impacts and actively engaged in the project’s success
What are the outputs to plan stakeholder engagement?
Stakeholder engagement plan
What are the inputs to manage stakeholder engagement?
Project management plan, project documents, EEFs, OPAs
What are the tools and techniques to manage stakeholder engagement?
Expert judgment, communication skills, interpersonal and team skills, ground rules, meetings
What are the outputs to manage stakeholder engagement?
Change requests, project management plan updates, project document updates
What are the inputs to monitor stakeholder engagement?
Project management plan, project documents, work performance data, EEFs, OPAs
What are the tools and techniques to monitor stakeholder engagement?
Data analysis, decision making, data representation, communication skills, interpersonal and team skills, meetings
What are the outputs to monitor stakeholder engagement?
Work performance information, change requests, project management plan updates, project document updates
