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PMP > Project Quality Management > Flashcards

Project Quality Management Flashcards

1
Q

Plan Quality Management

A

Identifying quality requirements and standards and documenting how the project will demonstrate compliance to these quality standards and requirements

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2
Q

Manage Quality

A

The progress of turning the quality management plan into quality activities

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3
Q

Control Quality

A

The process of monitoring and controlling the results of executing the quality management activities to ensure the outputs are correct and meet the customers expectations

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4
Q

Define Quality

A

The degree to which a set of inherent characteristics fulfill requirements

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5
Q

Define Grade

A

A category assigned to deliverables having the same functional use but different technical characteristics

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6
Q

Prevention

A

Keeping errors out of a process

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7
Q

Inspection

A

Keeping errors out of the hands of the customers

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8
Q

Attribute Sampling

A

The result either conforms or does not conform

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9
Q

Variable Sampling

A

The result is rated on a continuous scale that measures the degree of conformity

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10
Q

Tolerances

A

Specified range of acceptable results

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11
Q

Control Limits

A

Identify the boundaries of common variation in a statistically stable process or process performance

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12
Q

What are the 5 effective quality management levels?

A
  1. Customer finds defect, 2. Find and correct defects before the deliverable is sent to the customer, 3. Use quality assurance to examine and correct the process itself and not just the defects, 4. Incorporate quality into the planning of the project, 5. Create a company wide culture that is aware and committed to quality
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13
Q

Fitness for Use

A

The product or service needs to satisfy the real needs

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14
Q

What are the inputs to the quality management plan?

A

Project charter, the project management plan, project documents, EEFs and OPAs

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15
Q

What are the tools and techniques to the quality management plan?

A

Expert judgment, data gathering, data analysis, decision making, data representation, test and inspection planning, and meetings

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16
Q

Benchmarking

A

Comparing actual or planned project practices or the quality standards to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring

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17
Q

Cost Benefit Analysis for Quality

A

Financial analysis tool to estimate the strengths and weaknesses of alternatives to find the best solution. Compares the quality activity and the cost of the quality step to the expected benefit

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18
Q

Prevention costs

A

Costs related to preventing poor quality in products

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19
Q

Appraisal Costs

A

Costs related to evaluating, measuring, auditing and testing the deliverable

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20
Q

Failure Costs

A

Costs related to non-conformance of products

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21
Q

Multi-Criteria Decision Analysis

A

Key issues are identified, prioritized, and weighted with a mathematical score. The alternatives are then ranked by score

22
Q

What are the 4 data representation techniques for quality?

A

Flow charts, logical data model, matrix diagrams, and mind mapping

23
Q

What are the outputs to the quality management plan?

A

Quality management plan, quality metrics, project management plan updates, project document updates

24
Q

What is manage quality?

A

The process of taking the quality management plan and executing quality related activities

25
Q

What else is manage quality refer to as?

A

Quality assurance

26
Q

What is quality assurance about?

A

Using project processes effectively

27
Q

Who is responsible for managing quality in agile environments?

A

All team members

28
Q

Who is responsible for managing quality in traditional environments?

A

Specific team members

29
Q

What are the inputs to manage quality?

A

Project management plan, project documents, OPAs

30
Q

What are the tools and techniques to manage quality?

A

Data gathering, data analysis, decision making, data representation, design for x, problem solving, quality improvement methods

31
Q

Affinity diagram

A

Organizes potential causes of defects into groups showing areas that should be focused on most

32
Q

Cause-and-effect diagrams

A

Breaks down the cause of the problem into discrete diagrams, helping to identify the main or root cause of the problem

33
Q

Cause-and-effect diagrams are also known as

A

Fishbone diagrams, why-why diagrams, or Ishikawa diagrams

34
Q

Histograms

A

A graphical representation of numerical data. Can show the number of defects per deliverable, a ranking cause of the defects, or the number of times each process was non compliant

35
Q

Matrix diagrams

A

Show the strength of relationships among factors, causes, and objectives that exist between the rows and columns that form the matrix

36
Q

Scatter diagrams

A

Shows the relationship between two variables. The process, environment, or activity is on one axis and the quality defect is on the other

37
Q

Audit

A

Independent process used to determine if project activities comply with the organizational and project policies, processes, and procedures

38
Q

Who conducts an audit

A

Often someone outside of the project

39
Q

What does DfX stand for?

A

Design for X

40
Q

What is Design for X?

A

Set of technical guidelines that may be applied during the design of a product for the optimization of a specific aspect of the design. Using DfX can result in cost reduction, quality improvement, better performance, customer satisfaction

41
Q

What are the two most common quality improvement tools?

A

Plan-do-check-act and six sigma

42
Q

What are the outputs to manage quality?

A

Quality reports, test and evaluation documentation, change requests, project management plan updates, project document updates

43
Q

What is control quality?

A

The process of monitoring and recording results of executing the quality management activities to assess the performance

44
Q

What does the control quality process do?

A

Checks that the project outputs do what they are intended to do

45
Q

What are the inputs to control quality?

A

Project management plan, project documents, approved change requests, deliverables, work performance data, EEFs, OPAs

46
Q

What are the tools and techniques to control quality?

A

Data gathering, data analysis, inspection, testing/product evaluations, data representation, meetings

47
Q

What is a check sheet?

A

Known as tally sheets; used to organize facts in a manner that will facilitate the effective collection of data about a potential quality problem

48
Q

What is statistical sampling?

A

Involves choosing part of a population for interest in inspection

49
Q

Why are control charts used?

A

Used to determine whether or not a process is stable or has predictable performance

50
Q

What are the outputs to control quality?

A

Quality control measurement, verified deliverables, work performance information, change requests, project management plan updates, project document updates

PMP (12 decks)

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